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Agenda

The Corning Journey to Performance Excellence: Innovation Spanning Three Centuries A discussion of new content in the ASQ Knowledge Center asq.org/knowledge-center. Agenda. Summary of key concepts from Corning case study Video clip: Corning performance excellence model Discussion

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Agenda

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  1. The Corning Journey to Performance Excellence:Innovation Spanning Three CenturiesA discussion of new content in the ASQ Knowledge Centerasq.org/knowledge-center

  2. Agenda • Summary of key concepts from Corning case study • Video clip: Corning performance excellence model • Discussion • Open networking

  3. Access case study components http://asq.org/ knowledge-center/ case-studies-corning.html

  4. Summaryof Corning’s journey

  5. The Corning Performance Excellence Model

  6. The Corning Performance Excellence Model Don McCabe, former senior VP, manufacturing & performance excellence, Corning

  7. Corning’s results • Longevity: 160 years of leadership in innovation and manufacturing • Savings: • $1.5 billion in savings over eight years • $300 million in savings in one year using four improvement methodologies   • Participation and engagement: • 3,000 Green Belts & Black Belts • 4 individual improvements per year, per employee

  8. Conversation starter—business context • What are the primary business challenges addressed by Corning’s performance excellence system? • What are Corning’s approaches to these three imperatives for meeting today’s challenges … • Strategy for growth? • Execution? • Sustainability?

  9. Conversation starter—evolution of quality • How did Corning’s definition of quality change over the years? • Why did Corning’s initial approach, which had led to receiving the Baldrige Award, need to evolve?

  10. Conversation starter—quality and collaboration McCabe calls quality the “collaborative competitive advantage.” • Discuss the connection between quality and collaboration • How can leaders motivate employees to work collaboratively to create competitive advantage?

  11. Conversation starter—leading transformation How can corporate leaders … • Disseminate learning on common quality tools and embed quality principles in everyday operations? • Assure that quality projects are designed to further strategic initiatives of the organization?

  12. Continue the discussion Complete post-meeting survey or contact knowledgecenter@asq.org to: • Offer feedback • Recommend organizations for case studies • Recommend topics for your Section meetings • Get help finding more content that meets your needs

  13. Keep talking about quality content! asq.org/knowledge-center

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