Corporate Profile iDeliver Services (Contact Center Division)

1. Corporate Profile iDeliver Services (Contact Center Division) 1st Floor, Tower B, Global Business Park, Gurgaon – 122001, Haryana (India)

2. Introduction • An initiative of individuals from diverse fields who have come together for this common venture • Set-up in the Year 2005 • Located at Gurgaon, the ITES hub of India with close proximity to the National Capital and the International and Domestic Airports • Facility integrated in 6000 sq. ft. area • Current seating capacity of 180 seats/shift with scope of expansion on a need basis

3. Vision “To be a leader in the field of IT ITES/BPO Services”

4. Goals • Provide Robust, Secure, Scalable and User friendly Applications • Provide end to end process capabilities • Multinational presence • Strong play in IT development / ITES / BPO services • Successive growth in business and Client relations • Concentrate on different domains like Telecom, Financial Services, ISP’s, Health care, Insurance, HR

5. Management Team • Bikash Sharma – Founder Member and Managing Partner • Niti Sharma – Head (ITES) and Partner • Vinay K. Sharma – Head (Business Consulting) and Partner • Rajesh K. Sharma – Head (IT) • Sukhbir Malik – Head (Marketing Initiatives)

6. Service Capability - Data • Content Management • Converting printed books into Electronic books • Print to Microfilm / Microfiche to searchable PDF, Word, XML, SGML format • Quality Control • OCR (Optimal Character Recognition) program • Scan Text Cleaning • Electronic editor to compare outputs with original files • Accuracy oriented

7. Service Capability - Voice

8. Service Capability - Others • Voice mail answering service • Tele research • Internet Sales • E-mail Support • Live web chat • E-publishing • E-media • E-book • Tele medicine

9. Infrastructure • Integrated area of 6000 sq. ft. • Current seating capacity of 180 per shift • Expandable on client requirement on a 15 day notice • Inhouse cafeteria and recreation area • Easy approach with ample parking space • Adequate power back-up (centralized UPS and two levels of DG power-backup • Secured environment with security nodes at various points

10. Infrastructure - Technology • Total AVAYA solution including system integration • End to end IPLC connectivity to US PSTN network through transatlantic / transpacific fiber optic cable systems • 13 + 9 (22 T1s) Voice T1s terminating into Teleglobe PSTN • Redundancy built-in. by 2MBs + 2Mbps IPLC and 1MB VOIP • Fiber Optic Internet connectivity up to the workstation • Built in Redundancies • Redundancy built-in. by 2MBs + 2Mbps IPLC • 2MB Internet Bandwidth • Mosaix Dialers PDS 5000 and PDS 6000 • Nobal Dialer • 2 nos. multiplexers from CISCO • Back up power with 80 KVA UPS • Server is Singapore, VPOP3 • Full Safeguard with disaster recovery systems

11. Infrastructure – Technology…contd. • Telecom Infrastructure – Total AVAYA Solutions: AVAYA-Lucent G3R ACD Mosaix Predictive Dialer PDS 5000 and PDS 6000 • Nobal Dialer (with the capability of offshore dialing) • NICE Voice Logging Solutions • CISCO Multiplexers IGX-8420 and MGX 8830 • CISCO Router 3660 • CISCO Layer 3 switch 6509 • System Integration done by AVAYA • CheckPoint Firewall • HP Servers and Desktops

12. Security Assurance • Physical access: Electronic cards and surveillance cameras • Network access: User authentication, enforced path, network connection controls and user privilege management • Data security: Exchange of information & software, e-mail and media in transit • Patch Management: Anti-virus, OS hardening, prevention of Trojan codes • Information Security: education & training

13. HR Practices

14. Human Resource • NO to conventional Hierarchies • Focus on Competence • Identifying the Best Brains across the organization • Training Best Brain into role models • Generating strong momentum encompassing the whole organization

15. Thank You!