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Infrastructure deployment Windows 2000, Office XP

Infrastructure deployment Windows 2000, Office XP. Sune Andersen Novo Nordisk IT A/S. En del af Novo Gruppen. Novo Gruppen Mere end 29 mia. DKK i omsætning (2001) Flere end 18.000 ansatte (2001). 90 datterselskaber verden over. Novo Nordisk A/S. Novo Nordisk IT A/S

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Infrastructure deployment Windows 2000, Office XP

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  1. Infrastructure deploymentWindows 2000, Office XP Sune Andersen Novo Nordisk IT A/S

  2. En del af Novo Gruppen Novo Gruppen Mere end 29 mia. DKK i omsætning (2001) Flere end 18.000 ansatte (2001) 90 datterselskaber verden over Novo Nordisk A/S Novo Nordisk IT A/S 628 mio. DKK i omsætning (2001) 560 ansatte (2001) Novo A/S Novo Nordisk Servicepartner A/S Novozymes A/S Novo Nordisk Engineering A/S Novo Gruppens fælles værdier Ansvarlige – ambitiøse – ansvarsbevidste – i aktiv dialog med vores interessenter – åbne og ærlig – parate til forandring Novo Nordisk IT skaber innovative IT-løsninger – built to run, designed for change –

  3. Novo Nordisk IT A/S Vi har implementeret: Win95, Win2000, Exchange5.5, Exchange2000, Office95, Office2000, OfficeXP, NT4, Win2000 Active Directory, SMS1.1, SMS2.0 o.s.v • Vores helpdesk yder daglig support til 11.000 klienter i Danmark og teknisk rådgivning mv. i 65 lande • Vi har en Global standard for client håndtering • Vi drifter 30 terrabytes applications information 24 timer i døgnet med en oppetid på over 99,5 pct. • Vi vedligeholder netværk for ca. 18.000 brugere og telefoni for ca. 13.000 fastnettelefoner og 6.300 mobiltelefoner verden over • Vi har implementeret SAP R/3 hos ca. 4.000 brugere i 42 lande • Vi har udviklet løsninger til effektivisering af forretningsgange i laboratorier, produktionsmiljøer m.m., og skabt innovative web-løsninger for medarbejdere og kunder

  4. Why?How?Learningpoints Windows XP og Office XP

  5. Why?Windows XP og Office XP • Åbenlyse gode grunde • Svære at finde • nuværende standard er død, e.g. Win95 • funktionalitets behov, herunder sikkerhed • krav fra LoB applikationer • standardisering • God business case og ledelse opbakning • ”Gratis” implemtering • Anden opdatering nødvendig, f.eks. sikkerhed • Svære at koordinerer med LoB projekter • ”Stay Current” som koncept • Sikre infrastrukturens ”agility”

  6. Get it approvedBusiness case • Klare og forståelige budskaber, men forvent ikke du kan bevise fordele med sikkerhed • Forankring i topledelsen • E.g. Stability on workstation with NT4 • Assumptions : WIN95 -> 2,5 unwanted reboots/month • 10000 workstations, 15 min reboot • 10000 x (2,5-0,9) x ¼ x 12 = 48000 hours / year • 48000 hours x 235 DKK/h = 11,3 mil DKK / year

  7. DKK 400,000 DKK 350,000 DKK 300,000 DKK 250,000 (000)' DKK 200,000 DKK 150,000 DKK 100,000 DKK 50,000 DKK 0 Novo2000 Peer2000 DKK 7,497 DKK 16,481 Voice Technology DKK 5,491 DKK 7,069 Voice Network DKK 142,912 DKK 202,501 Distributed Computing DKK 27,315 DKK 35,159 Wide Area Data DKK 12,888 DKK 22,431 Data Center DKK 36,996 DKK 51,644 UNIX DKK 10,149 DKK 16,387 NT DKK 6,487 DKK 7,357 AS/400 Get it approvedKommuniker Business case efterfølgende ” Peer group “The cost picture for Novo in 2000 is very favourable. Novo performs better than the peer group in all areas. With the high level of efficiency at Novo, drill down studies are required to accurately pinpoint individual cost items for further reduction.“ Gartner benchmark study, May 2001 Novo Nordisk

  8. Stay CurrentEn ledelses process • Technology Portfolio Review • Evaluere Teknologier • Bestem tidslinier • Processen • Teknologi ejere • Teknologi eksperter • Konsolidering • Ledelses godkendelse What will the desktop OS be when my project is done ? How many times have we evaluated this product? Should we have replaced this years ago? Do we have a strategy for this area ? – Should we have one? Who makes sure we do not introduce redundant technologies? Will our competencies match the technologies we will use ? Are we standardizing too much or too little ?

  9. Why?How?Learningpoints

  10. DeploymentLav en realistisk plan ” Rocket science”! • Teknisk og funktionelt design • Test og test og test • Roll-out og kommunikations plan • Pilot installation • Installation • Efterfølgende support Planlægning og Kommunikation

  11. Benyt ”best practicies” • Operativsystem migrering • Traditionel ”Rip and Replace” scenario • Image installationer, CD og net • Fokus på Logistik • End-user aftaler • Data back-up • Office XP migrering • Pakke installationer over net • e.g. SMS o.s.v. • Tekniske opgarderinger • End-user information

  12. Slutbruger kommunikationog support arbejdsplan User view 3 dayss mail General info New Password Migration Software registration survey General Information mail Post- support Presentations Answer period -5w -4w -3w -2w -1w Migration • Follow-up period • OK -> migration • Error -> contact user • No answer -> contact user • Problem -> no migration • No contact -> wait Migration 5 weeks mail 4 weeks mail Support view

  13. 6000 Windows 2000 på 50 dage6500 Office XP på 14 dage Keep momentum

  14. Win2K/Office XP migrering lessons learned • Klare mål • Formelle aftaler • Hurtig implementering • Og husk, det daglige support behov falder IKKE, det fokuserer anderledes

  15. Hvad er målet? Optimal IT infrastruktur er ”usynlig” Spørgsmål?

  16. Novo Group IT infrastructure historyFrom 1996 until now Server ”NICE era” ”NICE2 era” NICE2 (Win2K) NEWS (NT4) GO! DK (Outlook) GO! Aff. (Outlook) MILO (Office2000) NICE (Win95/Office95) Office XP MILO Aff. (Office2000) NICE2 (W2K DK) GISP (W2K aff) Client 1996 1997 1998 1999 2000 2001 2002

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