UK Customer Profile on Disability

1. UK Customer Profile on Disability 44% of disabled people have reported that they have at least three impairments. 78% of disabled people acquired their impairment at the age of 16 or older 19% of the UK population have a disability One in three people are disabled or close to someone who is 83% of disabled people have walked away from an inaccessible service provider to take business elsewhere Nearly 9 million customers may have a disability Nearly 4 million customersmayhave at least three impairments 3%of the population have sight loss More than 15 million customers are likely to be disabled or close to someone who is . More than 7 millionbanking customersmay have became disabled after the age of 16 Almost 7.5 million customers could be walking away from inaccessible services Adult population in England and Wales: 45.5 million Over 1 million may have sight loss More than 4.5 million customersmay have dyslexia Almost 8 million people are likely to have hearing loss 1 in 6 of the population have hearing loss 10%of the UK population has dyslexia Almost 6 million customersare likely to have paid or unpaid caring responsibilities Almost 700,000 may have a speech impairment 455,000 customersmay have dementia Over 5 million customersmay have limited mobility More than 1.5% of the population have a speech impairment Almost 11% of the UK population have limited mobility 1 in 8 adults are carers Almost 1% of the worldwide population have dementia