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Future Shape of the Winner Distance Learning Program Web Tutorial #3 21 st October 2011. Participants. Sally Handlon USA. Fernando Mazon Satrustegui Spain. Andrew Clare South Africa. Albert Bamboukian Lebanon. Abbas Hizaji Kuwait. Alex MacPhie UK. Tom Peters Company ! FSW Team.

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participants
Participants

Sally Handlon USA

Fernando Mazon Satrustegui Spain

Andrew Clare South Africa

Albert Bamboukian Lebanon

Abbas Hizaji Kuwait

Alex MacPhie

UK

slide3

Tom Peters Company! FSW Team

Valarie Willis

Madeleine McGrath

Richard King

Helen Green

Mike Neiss

David Pilbeam

Val Willis

Chris Nel

objectives of web based tutorial 3
Objectives of Web-based Tutorial #3

Finalise work on the FSW model

Collect thoughts on ideal FSW applications

Share TPC’s Experience of using FSW/ExAud

Set assignments for next week

slide5
With it (FSW), you give customers the fishing rod, and give them a framework on how to fish excellence, but they have to do the fishing, as each company is different.

Fernando Mazón

brand experiences
Brand Experiences

FSW Lessons

FSW Case Study Project

slide7
For some clients talking about them (Excellence Examples) could be like talking to an overweight asthmatic at the base camp of Everest..

Alex MacPhie

slide8

Future Shape of the Winner

A Hammer Looking for Nails?

slide10

What’s on clients’ agendas?

  • Grab the market space left by discredited banks
  • Get high potential people to step up
  • Rebuild confidence of demoralised public sector team
  • Avoid complacency of success
slide11

Future Shape of the Winner

TPC Consulting Process

using fsw
Using FSW

Six consulting stages:

What is the problem?

Agree an approach

Collect data/make plans

Conduct the activities

Observe the results

Decide on next steps or finish the project

using fsw1
Using FSW

Six consulting stages:

What is the problem?

Agree an approach

Collect data/make plans

Conduct the activities

Observe the results

Decide on next steps orofinish the project

Ambition

Architecture

Brand

Talent

Experience

Execution

Performance

using fsw2
Using FSW

Six consulting stages:

What is the problem?

Agree an approach

Collect data/make plans

Conduct the activities

Observe the results

Decide on next steps orofinish the project

Ambition

Architecture

Brand

Talent

Experience

Execution

Performance

using fsw3
Using FSW

Six consulting stages:

What is the problem?

Agree an approach

Collect data/make plans

Conduct the activities

Observe the results

Decide on next steps orofinish the project

Ambition

Architecture

Brand

Talent

Experience

Execution

Performance

using fsw4
Using FSW

Six consulting stages:

What is the problem?

Agree an approach

Collect data/make plans

Conduct the activities

Observe the results

Decide on next stepsorofinish the project

Ambition

Architecture

Brand

Talent

Experience

Execution

Performance

slide17

Future Shape of the Winner

Making Connections

slide19
The energy and focus that the tool provides meant that the group were moved to stretch themselves further than they would otherwise have done.

David Pilbeam

Tom Peters Company

slide20
I want us to become recognised for the excellence of our housing and regeneration work.

Terry Fuller

Regional Director

Homes & Communities Agency

hca eastern regional regional team
HCA Eastern Regional Regional Team

“I want us to become recognised for the excellence of our housing and regeneration work. I want us to set an example and build a reputation that will spread round to the other HCA regions. I want our people to benefit from this in their careers. This will require a radically different approach to our projects, to our partnerships and to our customers. We have to be willing to re-imagine the way we have operated in the past. We will be dealing with a new government with a different mindset and a different agenda. Therefore, we have to move now and we have to move fast. There will be times when people will want to say ‘Woah! Hold on a minute!’ But we have to press forward. We must expect the best people here to get pinched by other regions as our reputation grows.” 

hca eastern regional regional team1
HCA Eastern Regional Regional Team

“I want us to become recognised for the excellence of our housing and regeneration work. I want us to set an example and build a reputation that will spread round to the other HCA regions. I want our people to benefit from this in their careers. This will require a radically different approach to our projects, to our partnerships and to our customers. We have to be willing to re-imagine the way we have operated in the past. We will be dealing with a new government with a different mindset and a different agenda. Therefore, we have to move now and we have to move fast. There will be times when people will want to say ‘Woah! Hold on a minute!’ But we have to press forward. We must expect the best people here to get pinched by other regions as our reputation grows.” 

hca eastern regional regional team2
HCA Eastern Regional Regional Team
  • Tom Peters Company’s Project to date …….
  • One to One interviews
  • Team Development – Customer Experience
  • Senior Team meetings 9 months later – Fresh Ambition
  • Off site whole team day – 12 months later
  • Austerity Measures – Southern Regional Team absorbed
  • Whole Team Day for New Team in November 2011
slide24
We must see Management as a service, not a position!

Paul Carter,

MD, Combustion Systems

rolls royce aerospace combustion systems
Rolls Royce Aerospace: Combustion Systems

Tom Peters Company project summary:

One to one interviews

Early version of ExAud (PSF 32 list)

Current agenda

Custom design create a management (PSF/FSW) agenda

Two-day residential event

New ambition to excite their own people

Revised work streams

Legacy created

slide26
This recession has knocked our business completely off course, so much so that our US division is now setting the standard for the international business!

Dan Kerkel

Head of Corporate Development

QVC UK

slide27
QVC

Tom Peters Company involvement:

Conducted Excellence Audit

Shared results ahead of management retreat

Presented results mid way through retreat

Ambition and IT, non controversial

Brand issues sparked debate!

using fsw 3 key questions
Using FSW: 3 Key Questions

1. Where does your consulting credibility lie?

2. What kind of client problems as you well placed to help to solve?

3. How does your expertise connect with FSW?

getting ready for next time
Getting Ready for Next Time

Continue the reflections – own blog, fsw community and/or your own notes.

In particular, how can you see FSW fitting into your business?

homework 2
“Homework” 2

Complete an Excellence Audit yourself – so you know what it feels like!

homework 3
“Homework” 3

Study a real case, and work out what you think the ExAud tool tells us about this client’s Shape

Full Instructions in Web Tutorial #4 Guidenotes below

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