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Transforming the Business of Government Through Shared Services JOHN SINDELAR Deputy Associate Administrator United Stat

Transforming the Business of Government Through Shared Services JOHN SINDELAR Deputy Associate Administrator United States General Services Administration. North American Day 2005. GovBenefits.gov (DOL) Recreation One-Stop (DOI) IRS Free File (TREAS) E-Loans (DOED) USA Services (GSA).

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Transforming the Business of Government Through Shared Services JOHN SINDELAR Deputy Associate Administrator United Stat

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  1. Transforming the Business of Government Through Shared ServicesJOHN SINDELARDeputy Associate AdministratorUnited States General Services Administration North American Day 2005

  2. GovBenefits.gov (DOL) • Recreation One-Stop (DOI) • IRS Free File (TREAS) • E-Loans (DOED) • USA Services (GSA) • Geospatial One-Stop (DOI) • Disaster Management (FEMA) • SAFECOM (DHS) • E-Vital (SSA) • Grants.gov (HHS) • E-Training (OPM) • Recruitment One-Stop (OPM) • Enterprise HR Integration (OPM) • E-Clearance (OPM) • E-Payroll (OPM) • E-Travel (GSA) • Int. Acquisition Environment (GSA) • E-Records Management (NARA) • E-Rulemaking (EPA) • Expanding Electronic Tax Products • for Businesses (TREAS) • International Trade Process • Streamlining (DOC) • Consolidated Health Informatics • (HHS) • Federal Asset Sales (GSA) • Business Gateway (SBA) • Federal Enterprise Architecture • E-Authentication (GSA) Foundational E-Gov Implementations Presidential Priority E-Government Initiatives • Direction: • Increasing Adoption & Utilization • Maximizing Operational Capabilities • Increasing Interoperability through standards • Shutting down duplicative systems

  3. Business-Driven Approach Component-Based Architecture Federal Enterprise Architecture (FEA) The Common Language for IT Investments Performance Reference Model (PRM) • Government-wide Performance Measures & Outcomes • Line of Business-Specific Performance Measures & Outcomes Business Reference Model (BRM) • Lines of Business • Agencies, Customers, Partners Service Component Reference Model (SRM) • Capabilities and Functionality • Services and Access Channels Data Reference Model (DRM) • Business-focused data standardization • Cross-Agency Information exchanges Technical Reference Model (TRM) • IT Services • Standards

  4. FEA Discovery: Redundant Development, Modernization and Enhancement Investments Source: FY04 Results from analysis using the Business Reference Model Numbering Scheme

  5. Shared Services EnvironmentWhy? To What End? Common Solutions for Common Business Processes – Federal Lines of Business (LOB) Initiative: • Program-specific decision-making to Enterprise level • Leverage commonalities in IT hosting, services and business processes operating in multiple agencies • Interface with E-Gov Common Solutions. • Yield long-term cost savings and benefits through reduction of redundant investments and the establishment of a shared service environment • Resource constrained environment • Align resources with core agency mission • Improve service delivery and increase operational efficiencies

  6. Lines Of Business InitiativesWhere Are We? Lines of Business & Status: • Financial Management – Centers of Excellence – tentatively approved; due diligence validation; solicitations in 05. • Human Resources Management– Same as above • Grants Management – 06 implementation of common solution • Case Management – litigation common solution implemented 06 • Federal Health Architecture – target architecture in 05 • IT Security – recommendations in the Fall 05 • Information Sharing – planning stage

  7. Mar 2004 Apr 2004 May 2004 Jun 2004 Jul 2004 Aug 2004 Sep 2004 Business Model for the Shared Services LOB Initiatives Kick Off Meeting 3/18/04 LoB Vision & Plan Completed 3/25/04 Define/ Plan LoB Develop RFI RFI Distributed4/15/04 RFI Responses Received 5/17/04 Develop Common Solution & Target Architecture Final Solution & Architecture 8/2/04 Draft Solution & Architecture 6/30/04 Develop Business Case Final Joint Business Case Early Sept. ‘04 Draft Joint Business Case 8/2/04 Monitor and Communicate LoB Progress/Status

  8. FM LoB Shared Service Delivery Model Note: number of COEs, and agencies per COE, is notionally represented.

  9. LOB Implementation Issues • Change Management • Governance • Metrics/SLAs • Commercial Sector Participation • Acquisition Strategies • Financing

  10. Ingredients for Success in a Shared Services Environment • Right Business Case – Technology opportunities driving benefits from economies of scale; value proposition eliminating redundant investments • Sustained Top-Down Leadership and transparent decision-making • Management Team to drive effective stakeholder participation, project management skills, early wins • Prioritization of competing resources to facilitate developmental effort

  11. For more information … John Sindelar Deputy Associate Administrator Office of Governmentwide Policy General Services Administration (GSA) • (202) 501-8880 • john.sindelar@gsa.gov

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