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FACILITIES MANAGEMENT TRAINING. STRATEGIES TO HELP YOU MEET YOUR TRAINING NEEDS. Our goal today is to have discussion on what Facilities Management Departments in our region are doing to meet their staff training needs. . Why is staff training so important?.
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FACILITIES MANAGEMENT TRAINING STRATEGIES TO HELP YOU MEET YOUR TRAINING NEEDS
Our goal today is to have discussion on what Facilities Management Departments in our region are doing to meet their staff training needs.
Why is staff training so important? • Training is a key factor in employee motivation and retention. Employees want the opportunity to continue to grow and develop job and career enhancing skills. At Dalhousie FM we have made it one of our goals to establish and maintain a professional development program. • To create a knowledgeable and effective workforce. • To create a pool of readily available and qualified replacements for personnel who may leave or move up in the organization. (e.g. Succession Planning).
It is hard to meet today’s training needs because of: • Changing technologies • New regulatory requirements • Budget restraints • Time constraints • Diversity of training required • Any other challenges?
We will look at what a couple of different institutions currently do to meet staff training needs. • Dalhousie • Mount Allison • Then discuss as a group what others do differently that works for them.
Dalhousie • Prior to the beginning of the Fiscal Year, Directors are asked to submit staff training request for next fiscal year for their unit. • Directors do this in consultation with their managers, supervisors and staff. • Taking into account the departments strategic goals.
Dalhousie Once received all requests are compiled and slotted into one the following categories: • Priority 1 - Legislated Requirement • Priority 2 - Functional Responsibility • Priority 3 - Performance Enhancement • Priority 4 - Professional Development
Dalhousie • Based on what our budget is we determine what priorities of training we can approve. • Have a contingency funds set aside for training needs that come up during the year. • Communicate approved training plan to staff and post on website. • We also develop multi-year training plans for certain training. • One individual responsible for managing the plan - to make sure training is being scheduled and taken. This individual also sources training opportunities and providers.
Dalhousie Other strategies that we use to achieve training needs: • Use in-house/university resources to give training • Environmental Health and Safety Office • Employee Organization Development • Train the Trainer • On the Job Training • Management Supervisory Development Program • Benefits of membership in a organization • ERAPPA Video Library • Develop multi year plans • Investigate if more cost effective to bring trainer in to provide training.
Mount Allison • “Training is the first thing to go!” • Part-theory, part-practice Target: To administer $100,000 worth of training with a $5,000 budget.
Mount Allison • Define Organizational Objectives (FM) • “…committed to providing education, training, and development to enable all employees to perform their job functions proficiently and safely, as well as prepare employees for career advancement.”
Mount Allison • Define Organizational Objectives (FM) • Conduct Needs Assessment (managers & employees)
Mount Allison • Define Organizational Objectives (FM) • Conduct Needs Assessment (managers & employees) • Document Training Objectives
Employee Education, Training, and Development Objectives • Employees are required to receive a minimum of three hours of job safety education per year.
Employee Education, Training, and Development Objectives • Employees are required to receive a minimum of 16 hours of job-related courses per year.
Employee Education, Training, and Development Objectives • Supervisors and managers are required to participate in a minimum of 24 hours of supervisory- and management-related courses per year.
Employee Education, Training, and Development Objectives • Supervisors are required to maintain education, training, and development records for employees under their supervision.
Employee Education, Training, and Development Objectives • Supervisors and managers are required to facilitate a minimum of eight hours of on-the-job training for employees under their supervision.
Employee Education, Training, and Development Objectives • Non-job-related education, training, and development must be approved by Management.
Employee Education, Training, and Development Objectives • Approved in-house development courses are conducted 50 percent during work time and 50 percent during non-work time. Employees must attend the non-work-time portion of the course as a condition of participation. Employees will not be compensated for the non-work-time portion of development courses.
Mount Allison • Define Organizational Objectives (FM) • Conduct Needs Assessment (managers & employees) • Document Training Objectives • Select the Trainees, Training Methods and Mode
Pillars • Regulatory • Health & Safety • Workplace Skills • Technical • Manager/Supervisor • Developmental
Prioritization • Priority 1 - Legislated Requirement/Health & Safety • Priority 2 - Functional Responsibility (need to do job) • Priority 3 - Performance Enhancement (enhances job) • Priority 4 - Professional Development (future)
Training Strategies • In-house • Health & Safety Manager • Human Resources Department • Train the Trainer • Benefits of membership in a organization – APPA • Book/Video/CD Library • Suppliers • Contractors • Conferences/Trade Shows • Webinars • Projects
Approval cycle • Group recommends • Director – Final Approval • Quarterly review unless otherwise requested • “Living document”
Mount Allison • Define Organizational Objectives (FM) • Conduct Needs Assessment (managers & employees) • Document Training Objectives • Select the Trainees, Training Methods and Mode • Choose a Means of Evaluating
Mount Allison • Define Organizational Objectives (FM) • Conduct Needs Assessment (managers & employees) • Document Training Objectives • Select the Trainees, Training Methods and Mode • Choose a Means of Evaluating • Administer Training
Mount Allison • Define Organizational Objectives (FM) • Conduct Needs Assessment (managers & employees) • Document Training Objectives • Select the Trainees, Training Methods and Mode • Choose a Means of Evaluating • Administer Training • Evaluate the Training
Other Talking Points: • Training commitment from employees. How do institutions address this issue? • Do institutions require staff to report on the benefits of the training that they have taken? • How do organizations keep a record of training that staff has taken and when it is up for renewal?
