Public access in water supply and waste water treatment sector Edlira DERSHA Ministry of Environment of Albania Geneva, December 2013. Recently steps for implementation of AC. Web base database for Environmental Information System EIS (start J anuary 2014)
Ministry of Environment of Albania
Geneva, December 2013
Web base database for Environmental InformationSystem EIS (start January 2014)
Finished the work for the population data until 2012. Data base was designated to include 4 module: Public information requests, Permitting process , inspections and monitoring, events and activities.
Positive cases for assess of environmental information from Municipalities
-Information Offices situated in the reception place.
-Regarding environment, the municipality's employees declare raising of the number receiving requests for information.
- The level of awareness of the local government units shows some positive signs with regards to information and participation of the citizens regarding strategies, policies and plans and legislation (Tirana, Korça, Shkodra, Vloraect)
Public sectoraccess in water supply and waste water treatment sector
WATER SECTOR – sector
THREE SEPARATE INSTITUTIONAL PILLARS
Daily newspaper “Koha Jone” 2011 wrote “Water Regulatory Authority has approved yesterday eventually higher tariffs for drinking water for households by 33 Al Lek per cubic meter to actually pay in 2012, will pay 45 AL Lek, while the increase was proposed by the Water Enterprise in 55 ALL”
The Water Regulatory Authority has organized for two months meeting with different target groups and with general public.
Organize for three week the media campaign according the new tariffs.
The decision coming after very qualify information and the long decision making process . Very difficult decision but was resulted successfully case.
The report on citizens’ perceptions of the quality of water supply and sewerage services in Albania.
- an input into a dialogue between utility providers and customers with a view to improve the quality of services;
- a tool for the stakeholders and in particular the Regulatory Authority to obtain hard data/document the current situation and monitor the impact of reforms on the quality of this public service and take steps for consumer protection;
- a tool which the utility providers can adopt to set targets and monitor themselves their customers’ perception of the quality of the services they provide.
Easiness in finding the customers service unit (desk) and staff helpfulness
CREATED THE WEB SITES
Most of the water supply and sewerage utilities of have active webpage when we found the (i) tariff application for different client groups, (ii) the necessary legislation (iii) different utilize information for the public.
PUBLIC OFFICER for request/appeal from public. Information Offices situated in the reception place.
Plans in Albania
Public hearing was organized for all this WWTP in the early stage when have been project proposal and the second public hearing have been held in contents of the EIA study.
Thank You relations
for Your Attention