Care Quality Commission: Our new approach

1. Care Quality Commission: Our new approach 1

2. Our purpose and role Our purpose We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve Our role We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care 2

3. New operating model Surveillance

4. Improvement through regulation • The Mum Test • Is it good enough for my Mum? Responsive? Safe? Caring? Effective? Well led?

5. Is the service safe? • By safe we mean that people are protected from abuse and avoidable harm

6. Is the service caring? • By caring, we mean that people are treated with kindness and compassion, and their dignity is respected

7. Is the service responsive? • By responsive, we mean that people get the individual support, care and treatment they need; that they are involved in decisions, and they are listened and responded to that reflects their needs and concerns

8. Is the service effective? • By effective, we mean that people experience the best possible health and quality of life outcomes

9. Is the service well led? • By well led we mean that the leadership, management and governance of the organisation assure the delivery of high quality person centred care, supports learning and innovation, and promotes an open and fair culture at all levels

10. Ratings • All inspections under the new approach will ultimately result in ratings • We will use a four point scale • Outstanding • Good • Requires improvement • Inadequate • Ratings will always take account of data/intelligence and what we see and hear at inspections. • We will use judgement to combine multiple factors

11. Four point scale 11

12. Why does this matter? People are at the heart of it 12

13. Thank you www.cqc.org.uk enquiries@cqc.org.uk 13