1 / 9

Hospitality Services Division Food Service . Environmental Service . Central Transportation

Hospitality Services Division Food Service . Environmental Service . Central Transportation. Our Goal, Our Duty, Our Commitment. Our goal, and our duty is to provide the best care and service possible for our customer.

breck
Download Presentation

Hospitality Services Division Food Service . Environmental Service . Central Transportation

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Hospitality Services Division Food Service . Environmental Service . Central Transportation

  2. Our Goal, Our Duty, Our Commitment • Our goal, and our duty is to provide the best care and service possible for our customer. • We strive for 5Star Service and want to treat each request with urgency and care. • The Rainbow Call Center is unique because we provide our customers with a closed loop process. • One call does it all! Call 939-9241 with your CTD and EVS needs. We are committed to providing our customers with the best possible service.

  3. Our Vision A to transform commitment 3 separate service departments into a S I N G L E C U S T O M E R - O R I E N T E D service organization WHICH produces measurable improvement in value and adds a competitive advantage.

  4. Call Center Model FOOD SERVICE Information Systems (ISISPRO ) ARAMARK Resources Multi-skilled Teams Multi-skilled Teams CUSTOMERS EVS CTD Multi-skilled Teams Division Leadership

  5. How it works… • Call Center • receives customer call / • all calls logged • Call Center follows up with a call to the Customer • to close the loop • Call Center assigns call to Service Area Customer • Service Area completes • request and • notifies Call Center* • *notification of completion by Service Area that fail to meet pre-set response times are automatically escalated to next level of management.

  6. Why......... • Senior Leadership at Children’s Hospital were looking for an upscale service delivery model that would “wow” the customer through a seamless delivery of services. • Customer focused - Patient and Family Centered services that would provide Children’s Hospital with a competitive advantageand measurable outcomes. • “High-tech” solution platform that delivers “High-touch” • Strength in Leadership committed to delivering results and managing change.

  7. Customer Service Center “Rainbow Call Center” Simplifies Notification process Supports Teamwork Reduces Time Inspires Staff Creates “WOW”

  8. Rainbow Call Center Requests The Call Center has taken over 126,000 requests (YTD JUNE) for Central Transportation and EVS.

  9. CALL…. 939-9241 Hospitality Services Division Food Service . Environmental Service . Central Transportation

More Related