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Total Voice A new advocacy and involvement service for Lincolnshire

Total Voice A new advocacy and involvement service for Lincolnshire. Why review advocacy and involvement services?. A review of the advocacy and involvement services undertaken Lincolnshire County Council (LCC) and NHS partner agencies in 2009. This was underpinned by;

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Total Voice A new advocacy and involvement service for Lincolnshire

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  1. Total VoiceA new advocacy and involvement service for Lincolnshire

  2. Why review advocacy and involvement services? A review of the advocacy and involvement services undertaken Lincolnshire County Council (LCC) and NHS partner agencies in 2009. This was underpinned by; • The need to respond to the ending of a number of contractual agreements in the county on 31st March 2010 • Department of Health recommendations for a comprehensive review of advocacy services necessitated by the commissioning of statutory advocacy services under the Mental Capacity and Mental Health Acts

  3. New service from 1st April 2010 The model of service to be adopted in Lincolnshire is aimed at: • ensuring service users are at the heart of the decision making process • where necessary have access to one to one advocacy, statutory advocacy and support to enable them to be involved in the planning and provision of services • It isunderpinned by the Disability Rights Commission’s recommendation that;

  4. ‘To make the most effective use of resources, independent advocacy services should be delivered by an ‘advocacy centre’ (with outreach services). Each centre should be able to provide generic advocacy services to disabled people and the Independent Mental Capacity Advocate Service [ ] and Mental Health Act independent advocacy service. This would allow the most efficient use of funding provided for advocacy services by reducing infrastructure costs.’ (DRC, 2007)

  5. Potential benefits • A single point of contact Leading to an improved understanding of and access to advocacy and involvement services • Reduced transaction costs for LCC Savings to LCC in the management and administration of individual contracts • Operational efficiencies Innovative and flexible staffing arrangements which maximise front-line services • Economies of scale Efficiencies in accessing external information, advice and marketing • Improved skills and training Opportunities within the service and externally to share expertise and experience, standardise training, improve consistency in standards and monitoring

  6. Transition • Monthly reference groups • Updates to the Co-production group • Updates to the partnership boards • Web pages on LCC connects giving new arrangements and contact details • Leaflets giving information and contact details sent to distributed by LCC and One Voice

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