HCAHPS: Update for Trustees Mary Therriault RN MS Senior Director, Quality and Research Initiatives Healthcare Association of New York State July, 2012. HRET Curriculum: A New Way of Thinking about HCAHPS. H ospital C onsumer A ssessment of H ealthcare P roviders and S ystems.
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HCAHPS: Update for TrusteesMary Therriault RN MSSenior Director, Quality and Research Initiatives Healthcare Association of New York State July, 2012
HRET Curriculum: A New Way of Thinking about HCAHPS
Top four HCAHPS Priorities of over 430 hospitals participating in 18 HCAHPS PSLNs:
* HCAHPS domains addressed by a patient-centered discharge process
To support hospital teams in effectively using HCAHPS as a tool for improving quality, safety, and the patient experience.
In the United States,
how many HCAHPS surveys:
Will be administered today?
Will be completed today?
More than 25,000 surveys administered
More than 7,500 surveys completed
More than 7% of all hospitalized patients
complete the survey
Source: HCAHPS Executive Insight, October 2011. hcahpsonline.org. Centers for Medicare & Medicaid Services, Baltimore, MD. http://www.hcahpsonline.org/Executive_Insight/.
Source: Weingart SN et al. “Patient-Reported Safety and Quality of Care in Outpatient Oncology” Joint Commission Journal on Quality and Patient Safety; 33:2, 2007
22% of 193 patients reported a “recent unsafe episode”
More than 80% of the reported experiences were classified by reviewers as “service quality incidents”
Why HCAHPS Matters:
Value-Based Purchasing Implications
HCAHPS is viewed as a valuable tool to help organizations achieve multiple objectives
HCAHPS is part of a coordinated, comprehensive approach to partnering with patients and families
Everyone works together as a team to identify opportunities for improvement, innovate and implement strategies, and celebrate success