HCAHPS: Update for Trustees Mary Therriault RN MS Senior Director, Quality and Research Initiatives Healthcare Association of New York State July, 2012. HRET Curriculum: A New Way of Thinking about HCAHPS. H ospital C onsumer A ssessment of H ealthcare P roviders and S ystems.
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HCAHPS: Update for TrusteesMary Therriault RN MSSenior Director, Quality and Research Initiatives Healthcare Association of New York State July, 2012
Top four HCAHPS Priorities of over 430 hospitals participating in 18 HCAHPS PSLNs:
* HCAHPS domains addressed by a patient-centered discharge process
To support hospital teams in effectively using HCAHPS as a tool for improving quality, safety, and the patient experience.
In the United States,
how many HCAHPS surveys:
Will be administered today?
Will be completed today?
More than 25,000 surveys administered
More than 7,500 surveys completed
More than 7% of all hospitalized patients
complete the survey
Source: HCAHPS Executive Insight, October 2011. hcahpsonline.org. Centers for Medicare & Medicaid Services, Baltimore, MD. http://www.hcahpsonline.org/Executive_Insight/.
Source: Weingart SN et al. “Patient-Reported Safety and Quality of Care in Outpatient Oncology” Joint Commission Journal on Quality and Patient Safety; 33:2, 2007
22% of 193 patients reported a “recent unsafe episode”
More than 80% of the reported experiences were classified by reviewers as “service quality incidents”
Value-Based Purchasing Implications
HCAHPS is viewed as a valuable tool to help organizations achieve multiple objectives
HCAHPS is part of a coordinated, comprehensive approach to partnering with patients and families
Everyone works together as a team to identify opportunities for improvement, innovate and implement strategies, and celebrate success