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Bellwork 1-1. When you make purchases as a consumer, do you believe you have certain rights as a consumer? If so, list 3 possible rights a consumer would have. Do consumers have certain responsibilities? If so, list 3 possible responsibilities a consumer would have.

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Bellwork 1 1
Bellwork 1-1

  • When you make purchases as a consumer, do you believe you have certain rights as a consumer?

    • If so, list 3 possible rights a consumer would have.

  • Do consumers have certain responsibilities?

    • If so, list 3 possible responsibilities a consumer would have.

What rights do consumers have
What Rights do Consumers have?

  • Consumer Right: a basic set of protections, agreed upon by society and written into law, apply to purchases of merchandise and services in the United States. These rights of consumers include:

    • Right to be safe

      • Being entitled to protection against potentially harmful goods and services

    • Right to be informed

      • Being entitled to information about a seller’s reputation, product and service performance, quality, and price

    • Right to choose products and services

      • Having the opportunity to select goods, services, and places to shop

    • Right to be heard

      • Having opportunities to make known likes, dislikes, and problems with products and services

What rights do consumers have1
What Rights do Consumers have?

  • Right to redress

    • Being entitled to a fair and quick remedy to a wrong or loss

  • Right to consumer education

    • Being entitled to training to gain knowledge and skills as consumers

  • Right to service

    • Being entitled to convenience, courtesy, and responsiveness

  • Right to a healthy environment

    • Being able to live in a safe, non-threatening environment

What responsibilities do consumers have
What Responsibilities do Consumers have?

  • Consumer Responsibility: types of activities a consumer is expected to perform as part of a purchase decision. Each consumer responsibility parallels a consumer right.

    • To use products safely

      • Read and follow manufacturers’ directions for using a product

    • To find and use information

      • Find materials to compare sellers and products/services to be purchased

    • To choose purchases carefully

      • Make purchases from companies with reliable products and ethical business practices

    • To speak up

      • Let companies know when products/services are defective or below-standard

What responsibilities do consumers have1
What Responsibilities do Consumers have?

  • To seek redress

    • Pursue remedies whenever products/services do not meet expectations

  • To learn

    • Learn skills that prepare one to be a confident, informed consumer

  • To reward good service

    • Use your buying power to support reliable sellers and service providers

  • To promote a healthy, caring relationship with the environment\

    • Consider the effect on the environment of consumer practices, and support companies that consider the environment as well

Consumer rights assignment
Consumer Rights Assignment

  • Go to

    • On the left hand side pick any 5 products

    • Once you select your product, click on Buying Guide at the top

    • For each of the 5 products answer the following:

      • List 3 buying guide topics and describe each

      • How would the information help you make a better purchase?

      • Which consumer rights have been exercised? (i.e. right to be informed, right to be educated, etc)

  • Put in PowerPoint and submit to Edmodo by the end of class

Bellwork 1 2
Bellwork 1-2

  • Sarah purchased a new hair dryer and decided to use it while bathing. Sarah ignored the consumer responsibility to: 

    • A. learn. 

    • B. seek redress. 

    • C. use information. 

    • D. use products safely

  • Janet signed up to take a class on being a good consumer at her local credit union. Janet is exercising her consumer responsibility to: 

    • A. be heard. 

    • B. choose. 

    • C. learn. 

    • D. seek redress

  • Which is an example of the consumer responsibility to promote a caring relationship with the world? 

    • A. Buying a new lawnmower when the old one wouldn't start 

    • B. Sending empty ink cartridges back to the company for recycling 

    • C. Throwing plastic bottles in the trash can with other garbage 

    • D. Using only plastic disposable cups 

How do consumers exercise their rights
How do Consumers exercise their rights?

  • To protect their rights in the marketplace, consumers should:

    • Be their own advocates – look out for their own interests as a consumer with rights

    • Be aware of the steps to take to resolve problems with products/services

    • Be aware of organizations that assist consumers in resolving complaints

    • Know when to seek help

How do consumers exercise their rights1
How do Consumers exercise their rights?

  • Sources of consumer protection:

    • Federal Agencies:

      • Federal Trade Commission (FTC)

      • Department of Labor (DOL)

      • Food and Drug Administration (FDA)

      • Consumer Product Safety Commission (CPSC)

      • Department of Housing and Urban Development (HUD)

      • United States Department of Agriculture (USDA)

    • State Agencies:

      • Attorney General’s Office

      • NC Cooperative Extension

How do consumers exercise their rights2
How do Consumers exercise their rights?

  • Sources of Consumer Protection:

    • Merchant services (Any help provided to consumers by companies/stores/businesses)

      • Warranty and return policies – provide guidelines for dissatisfied customers

      • Consumer affairs departments – deal with consumer concerns and complaints

    • Consumer advocate groups (A person or organization that works on behalf of consumers’ interests and rights)

      • Better Business Bureau (BBB) – provide reliability reports on businesses, accept consumer complaints

      • News media – provide consumer investigative reports

      • National consumer organizations – provide consumer advocacy, educational materials, product/service information

Exercising consumer rights assignment
Exercising Consumer Rights Assignment

  • For the following agencies tell:

    • 1) What help is provided to consumers?

    • 2) The rights a consumer can exercise by using this website

  • Use these agencies

    • Federal Trade Commission –

    • Attorney General’s Office –

    • Pick a business and find details on its policies/warranties

    • Better Business Bureau –

  • Complete in Microsoft Word and submit to Edmodo by end of class.

Bellwork 1 3
Bellwork 1-3

  • A popular exercise machine was recalled after several consumers experienced injuries while using the equipment. Which federal agency recalled the product? 

    • A. Consumer Product Safety Commission (CPSC) 

    • B. Federal Trade Commission (FTC) 

    • C. Food and Drug Administration (FDA) 

    • D. United States Department of Agriculture (USDA) 

  • Which describes one way to make a direct complaint? 

    • A. Demand a full refund 

    • B. Find a salesperson to take your side 

    • C. Make a scene to attract the attention of the store manager 

    • D. State the problem clearly and concisely to an appropriate person 

  • What do the FDA and the USDA have in common? 

    • A. Both are state agencies. 

    • B. Both helped develop nutrition guidelines for preschoolers. 

    • C. Both regulate food products. 

    • D. They have nothing in common. 

How do you file a complaint
How do you file a Complaint?

  • Contact a group that protects consumers rights such as:

    • Better Business Bureau (BBB) - A nonprofit organization sponsored by private businesses that attempts to settle consumer complaints against local businesses

    • Consumer Action Panel - A group formed by a trade association to address consumer complaints

  • File a written complaint

    • Components of a successful complaint

      • Greeting/salutation

      • Opening

      • Body

      • Closure

Exercising rights example
Exercising Rights Example

  • Example---exercising consumer rights after purchasing a car

    • You have worked with your local car dealer and the problem remains unresolved

    • Go to to consult the Consumer Action Handbook (published by the Federal Citizens Information Center of the U.S. General Services Administration) to obtain contact information for automotive regional managers

    • Contact the manufacturer’s regional manager to request assistance. (The local dealer’s concern for profit may impair his/her ability to listen with an unbiased ear.)

    • Have your facts in order

    • Decide whether to register your complaint in person or by telephone, email, or letter

    • Be sure to include all essential components of an effective complaint---salutation/greeting, opening, body, and closure

Complaint letter assignment
Complaint Letter Assignment

  • Go to the website under Unit 6, 5.01

  • Find “Complaint Letter Assignment”

  • Think of a time when you had bad service or a product that did not work. You are going to file a written complaint.

  • Follow the directions in the assignment and submit to Edmodo