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Global expertise Local experience Africa’s best

Global expertise Local experience Africa’s best. AV Managed Services Platform. Outsource your AV & communication services focus on your core business, while we focus on ours. Take AIM further. Managed Services takes AIM further: We provide outsourcing With performance guarantees

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Global expertise Local experience Africa’s best

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  1. Global expertiseLocal experience Africa’s best

  2. AV Managed Services Platform

  3. Outsource your AV & communication services focus on your core business, while we focus on ours

  4. Take AIM further • Managed Services takes AIM further: • We provide outsourcing • With performance guarantees • Your conference rooms and communication lines are up and running virtually 100% • It covers all your major AV product portfolios • It includes bandwidth from monitoring and usage perspectives

  5. Take AIM further • Convergence of IT and AV bandwidth allows us to manage all your systems remotely: • This drastically reduces response time • And we can fix certain problems remotely • You probably won’t even know there was downtime • It’s been diagnosed, repaired and rebooted before you needed it

  6. What is TMS? • With Teljoy’s Management Suite (TMS) we can offer: • Proactive response to faults • Immediate Reactive response to requests • Guaranteed and Measurable performance indicators • Monthly Reporting • Amazing functionality such as Scheduling of rooms from outlook with automated startup

  7. What is TMS? PROACTIVE – Utilizing the concept of convergence and our unique TMS system, we can automate fault reporting as soon as any item encounters a problem, using emails and our unique “Hotlist” (with a dedicated staff member manning it). REACTIVE – The ability to remotely manipulate hardware allows us immediate access to the hardware, thus reducing response time. Should our trained/certified Service technicians need to be dispatched, they will have a better idea of fault resolution. In certain rooms you will also have immediate access to our staff via telephonic, email, video or even from your touch panel.

  8. What is TMS? GUARANTEED & MEASURABLE – Our SLA is included in the monthly figure. We can set this up to include hardware, response times and various other requirements. There will be measurable requirements and we can even guarantee these with penalty clauses. This can all be discussed in our set monthly meetings. We are extremely confident that we can perform these duties, so much so, that we are willing to back this up with guaranteed uptime on equipment and a cast iron SLA to boot. These performance guarantees have penalty clauses built in order to protect you, the customer, and keep us on our toes.

  9. What is TMS? REPORTING – Our proprietary system allows us to generate reports at the touch of a button. You can get regular feedback on usage, faults and resolution time. This is fantastic for return on investment calculations and SLA enforcement. SCHEDULE ETC – Our system is extremely powerful. We can offer the ability (amongst others) to schedule the room (via Outlook), automate the booking so that the room starts up (lighting on, projector started and even dialing out of VC unit) or even setting up the solution so that the room shuts down automatically for energy saving etc.

  10. Offering • We can: • Design, source and commission • Maintain customised outsource solutions • Our reliable service offers: • Teams of dedicated experts • Separate service technicians • Separate installation teams • National presence

  11. Offering Customised service reporting for key customers 24-hour service nationwide Call centre Standby technicians Strong customer service ethos

  12. Offering • Our unique AIM methodology provides: • Turnkey, all-inclusive solution • Stable, reliable and cutting edge customised technology • Making use of flexible finance options • This, coupled with Teljoy Management Suite, gives you unparalleled service

  13. Offering With our benefits of automated fault reporting, diagnostics, offsite maintenance and scheduling, We can offer you a package that suits both your pocket and operational requirements

  14. Advantages • Outsourcing offers: • Saving on capital costs • Assets remain off balance sheet • Freedom to focus on your core business rather than worrying about technology upkeep • We ensures it is up to speed with the newest technological communication trends for your benefit

  15. Advantages We have a national presence We are a member of the Global Presence Alliance (GPA) We make you more environmentally responsible by offering services and technological solutions that reduce unnecessary business travel We understand technology involved

  16. SLAs • We have two Service Level Agreements (SLAs) • Gold: • Hardware upgrades • Service agreements • Automated fault reporting • Fault finding and repairs • Monthly performance meetings • Penalties if performance standards are not met

  17. SLAs • Platinum • All Gold features • Plus dedicated resource on site • Entirely at your beck and call • Resource reports to Teljoy Audiovisual

  18. While you sleep we monitor and repair TAV Service Department

  19. Our after-sales service Online monitoring and preventative maintenance means minimum downtime and disruption Our support team is on hand to help 24/7 if you’re a rental customer or have negotiated an SLA Our warehouse carries stock of most spare line items so faulty equipment can be replaced quickly if planned for with a negotiated SLA

  20. Service is our priority We take pride in top notch customer service Our customer call centre is available from Mon am to Sat pm After hour's line for technical assistance and emergency repairs We service your requests 24/7 throughout the year if you rent from us or have an SLA

  21. Technical support • We have: • Teams of dedicated technology experts • Separate service technician and installation teams • Standby technicians • Calls logged before 10:00 will be attended to same day • Calls logged later will be attended to same day if possible or next business day • Customised SLA’s are available on request

  22. Online tracking • Our automatic communication system means you’re always in the loop: • It notifies you every time status changes • From when service call is logged until it is complete • If you have a problem after hours, we have a separate support line for technical assistance and emergency repairs

  23. Monthly reports Our monthly reports add value to our rental customers As a rental customer, we can send you monthly reports on all logged service calls These allow you to verify how efficiently, timeously and exceptionally our team services your requests

  24. Spares • Our warehouse carries stock of most spare line items for facilitation in quick deployment to repair or replace faulty equipment • Loan stock can be available for equipment not repaired within 48 hours as part of a requested SLA

  25. As one of the largest suppliers in Africa, we give you the best communication future with our AV offerings

  26. About us • Since 1978, we have become digital and communication experts through our global expertise and local experience • We make audiovisual technology: • Easy to use • Easy to manage • Easy to afford

  27. BBBEE rating We are a Level 3 BBBEE Value Added supplier Our BBBEE ownership boosts your supply chain ratings

  28. Clients • We have clients in: • Hospitality • Health • Retail • Leisure and sporting industries • Telecommunications • Corporates • We transfer this knowledge to any other environment – just call us and connect

  29. Products & services • Television Distribution Platforms: • SMA-TV & IPTV in many applications • Triple Play functions and bandwidth efficiencies

  30. Products & services • Video Conferencing & Integrated Boardrooms: • From basic presentation facilities to comprehensive and interactive systems • Instantaneous worldwide functionality • Connect to your customers while saving time and reducing your carbon footprint

  31. Products & services • Interactive Video on Demand: • Deliver interactivity in addition to regular and satellite television delivery to multiple rooms • Includes guest messaging systems • True on-demand television or movie delivery

  32. Products & services • Digital Display & Signage: • Includes touch screens, plasma screens and LCD Screens • Full connectivity on satellite, 3G or GPRS platforms • Ideal for commercial environments including banks, hotels, government departments or building entrances

  33. Products & services • CCTV & Access Control Systems: • Security, staff monitoring and improved efficiencies • Cutting edge electronic monitoring and control solutions keep you running safely and smoothly

  34. Products & services • Other offerings: • Antennae, cabling and other peripherals • Systems rental • AV Managed Services Platform • Logging and tracking service

  35. We enhance communication, improve productivity & increase efficiencyGauteng – 011 840 0900 . KZN – 032 586 0771 . Cape – 021 914 0636Email tav@teljoy.co.za

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