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1. Background. Norway’s preparation for the ”post oil ” economic situation – the importance of labour Service sector challenges – productivity and innovation Policy challenges – heterogeneity and the innovation system

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1 background

1. Background

  • Norway’spreparation for the ”post oil” economicsituation – theimportanceoflabour

  • Service sectorchallenges – productivityand innovation

  • Policy challenges – heterogeneity and theinnovation system

  • Firmlevelchallenges – differentiation, service innovationcomplexity, intangibilityand regulation

  • Thus,

    • UsetheNorwegian policy instrument Centres for Research-based Innovation (CRI) to address these challenges at the firm level

    • Establish Center for Service Innovation (CSI) as a CRI at the Nowegian School of Economics and Business Administration

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2 center for service innovation csi

2. Center for Service Innovation (CSI)

  • Objectives:

    • Increase the quality, efficiency and commercial success of innovation activities at leading Norwegian service providers

    • Enhance the innovation capabilities of its business and academic partners

  • Preparations:

    • Prestudywith 64 interviewson SI challenges

  • Themes 2011-2015 :

    • Innovations in customer and brand experiences

    • Co-creation and open innovation processes

    • Business modelinnovations

    • Structural and regulatoryinnovations

  • Approach

    • Partner NSD projects basis for all research

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Center for service innovation csi

Center for Service Innovation (CSI)

Service provider partners

  • Organization:

    • Virtualcenter, hosted by NHH

    • Researchers as theme and WP managers

    • Foresight WP for themeguidance

    • Majorityof business partners on CSI Board

  • Partners:

    • 11 Business partners, 3 bridging partners, 4 national and 2 internationalresearch partners

  • Budget:

    • Total: € 22 Mill over 8 yrs

    • RCN funding: € 10 Mill

    • Business funding: € 5 Mill

Telenor, DnB NOR, Posten

Storebrand, Tryg

SMEs

NHH, SNF, SINTEF, AHO, KAU, CBS

Center for Service Innovation

inFuture, BEKK, PwC, EDB Ergo, SME’s

Researchpartners

KIBSpartners

Abelia.

HSH

Argentum

Norsk Designråd

Induct

Specializedcompetencepartners

Bridgingpartners

SME and SMEs

SME-networks

SME-associates


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