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CTS Long Distance Services

CTS Long Distance Services. April 22, 2014 Dan Davis. Background Objective Milestones User Impacts Current Status. Agenda. Background Long Distance Services. SCAN is a CTS owned and operated long distance service in operation for over 30 years. Provides service to 86,000 subscribers

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CTS Long Distance Services

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  1. CTS Long Distance Services April 22, 2014 Dan Davis

  2. Background Objective Milestones User Impacts Current Status Agenda

  3. BackgroundLong Distance Services • SCAN is a CTS owned and operated long distance service in operation for over 30 years. • Provides service to 86,000 subscribers • Over 350 locations • Diverse customer base: State agencies, Cities, Counties, Tribes • The long distance market has become increasingly competitive and it is no longer cost effective to operate our own long distance network. • Existing CTS long distance contract can be used to provide similar service at competitive market rates.

  4. PROJECT OBJECTIVELong Distance Services Convert SCAN long distance service to a commercial long distance provider by July 2014 Reduce long distance charges

  5. Project Milestones Long Distance Conversion • Convert or Eliminate high cost circuits/services • Implement Expanded Free calling area on the Avaya PBX network – Estimated 80% of long distance is in State • Convert systems owned by non State agencies • Convert dedicated State agency owned systems (CTS, L&I, DOC, DSHS, DOT, ESD, DOR) • Convert Shared systems (CTS PBXs and Centrex offerings)

  6. New Switched Long Distance (SLD) - User Impacts • What Changes • Dial Plan - Access Codes: • Avaya PBX network: 9 + 10 digits + Auth number (if prompted – constant tone) PBX makes routing decision. • Century Link Centrex: 9+1+10 digits + Auth number • Frontier Centrex (Free Domestic LD): 9+ 1+10 digits • Reduced Rates: • Dedicated circuits: 3.5 cents per minute • Switched circuits/Centrex: 4.9 cents per minute • What doesn’t change • Authorization (SCAN) numbers: Numbers don’t change • International service - controlled by Auth numbers • Travelling Auth Numbers – no change • Billing Statements - Minimal change

  7. Current Status • Completed • 287 of 353 sites complete (81%) • Implemented expanded Free Calling Area on Avaya PBX Network – Currently includes 206, 253 & 425 Area Codes + Spokane, Vancouver, Olympia & Yakima. • In Process • Complete conversion of Avaya PBX network – May 8 • 70 Centrex offerings - 25 complete • 70 LTS PBXs (serving 148 locations) – 49 complete • Scheduled Completion – May 30, 2014 • Long Distance Charges reduced by $2.2 Million to date

  8. Questions/Discussion

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