Milind Dhongade
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Milind Dhongade [email protected] Computer Home Group – Group Companies. Computer Home Private Limited. Sale of Hardware / Software in Domestic market. Real Time Services Services and Support wing of Computer Home. www.computer-home. com.

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Milind Dhongade [email protected]

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Milind dhongade dmilindcomputer home

Milind Dhongade

[email protected]


Milind dhongade dmilindcomputer home

Computer Home Group – Group Companies

Computer Home Private Limited.

Sale of Hardware / Software in Domestic market

Real Time Services

Services and Support wing of Computer Home

www.computer-home.com

Clarion International FZE., Sharjah

Marketing arm for gulf region

Penta Computing Private Limited.

Software Consulting House


Milind dhongade dmilindcomputer home

Computer Home – Mission Statement

Helping our customers to transform their

Business Vision into Reality

with State of Art Technology Solution

www.computer-home.com


Milind dhongade dmilindcomputer home

Catalyst SmartDesk Manager

www.computer-home.com

Catalyst™ Smart Desk Manager

Version 1.2


Catalyst smartdesk manager

Catalyst SmartDesk Manager

  • Used in conjunction with Acer’s CiRIMS

  • Fully Web based software

  • Role based users definition

  • (Administrartor,Engineer,Logistics,Reception)

  • Desired Work Flows are implemented

  • User friendly Application

  • Improves operational efficiency drastically

  • Effective Reports for monitoring

  • Export facility in Excel format

  • Automated daily back up

  • Powerful Management Tool for Service Center

www.computer-home.com


Milind dhongade dmilindcomputer home

Catalyst SmartDesk Manager

www.computer-home.com

Process starts once Call is accepted in CIRIMS


Catalyst smartdesk manager1

Catalyst SmartDesk Manager

Go to show details (SD) page


Catalyst smartdesk manager2

Catalyst SmartDesk Manager

www.computer-home.com

Save the desired Case ID in HTML format on PC


Catalyst smartdesk manager3

Catalyst SmartDesk Manager

www.computer-home.com

Run the import utility of SmartDesk Manager to get all case details of customer


Catalyst smartdesk manager4

Catalyst SmartDesk Manager

www.computer-home.com

Data Imported gets stored in SmartDesk and the call gets displayed in red color, as new call is displayed in red color. Now this has to be allocated to concerned engineer for further action.


Catalyst smartdesk manager5

Catalyst SmartDesk Manager

www.computer-home.com

You can print the job card or call slip with all relevant details of customer and call. This will be handed over to customer and ask him to get this at the time of delivery after repairs.


Catalyst smartdesk manager6

Catalyst SmartDesk Manager

www.computer-home.com

This is how the Job Card printing looks like …..


Catalyst smartdesk manager7

Catalyst SmartDesk Manager

www.computer-home.com

Based on testing of Laptop, one needs to update the information in SmartDesk for parts ordered, parts received or call closed. Parallely CiRIMS also needs to be updated. Depending on the status call list gets displayed in various color codes.


Catalyst smartdesk manager8

Catalyst SmartDesk Manager

www.computer-home.com

With different color coding, one can get the status of total calls in one screen. Corrective actions can be taken immediately. Various filters can be applied to get selective information at a glance.


Catalyst smartdesk manager9

Catalyst SmartDesk Manager

www.computer-home.com

Once the replacement part is received, it automatically goes to Fault Tag List. Fault Tags can be printed directly from system for the faulty parts which are to be sent to Acer with required details. We can accurately trace the faulty parts.


Catalyst smartdesk manager10

Catalyst SmartDesk Manager

www.computer-home.com

This is how Fault Tags printing happens !


Catalyst smartdesk manager11

Catalyst SmartDesk Manager

  • Management Reports available

    - Based on Customer name

    - Based on Model Number

    - Based on Sr. No. of laptop

    - Based on Part number ordered

    - Based on Call Received date

    - Based on Call Closed date

    - Based on Case ID

    - Based on Job Card number

    - Based on Fault Tag number

    - Based on RMA number

www.computer-home.com


Catalyst smartdesk manager12

Catalyst SmartDesk Manager

  • Billing Module

    - Generate list of calls done for the month

    - Generate all the details required for Acer Bill

    - Generate final Bill to be sent to Acer

    - No mistakes in Billing as it is all Automatic

www.computer-home.com


Catalyst smartdesk manager13

Catalyst SmartDesk Manager

  • Benefits :

    100% Accuracy – Avoids manual mistakes

    70% Time Savings during life cycle of service call management.

  • Special feature – Automatic daily back-up, at desired location, with Email confirmation to the owner.

www.computer-home.com


Catalyst smartdesk manager14

Catalyst SmartDesk Manager

  • For more Details – Contact

    Milind Dhongade

    Computer Home Pvt. Ltd.

    562, Vrundavan Society, Navi Peth,

    Near Mhatre Bridge, Pune 411 030.

    Maharashtra – India.

    Ph. + 91 20 24327328, 9, 32544448

    Mobile 91 98 220 25175

    [email protected]

    Vishwas Kulkarni

    Mobile 91 98 223 90485

    [email protected]

www.computer-home.com


Milind dhongade dmilindcomputer home

Computer Home

www.computer-home.com

WE ENJOY CHALLANGES

Do visit us at : www.computer-home.com


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