Milind Dhongade [email protected] Computer Home Group – Group Companies. Computer Home Private Limited. Sale of Hardware / Software in Domestic market. Real Time Services Services and Support wing of Computer Home. www.computer-home. com.
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Computer Home Group – Group Companies
Computer Home Private Limited.
Sale of Hardware / Software in Domestic market
Real Time Services
Services and Support wing of Computer Home
Clarion International FZE., Sharjah
Marketing arm for gulf region
Penta Computing Private Limited.
Software Consulting House
Computer Home – Mission Statement
Helping our customers to transform their
Business Vision into Reality
with State of Art Technology Solution
Catalyst SmartDesk Manager
Catalyst™ Smart Desk Manager
Catalyst SmartDesk Manager
Process starts once Call is accepted in CIRIMS
Go to show details (SD) page
Save the desired Case ID in HTML format on PC
Run the import utility of SmartDesk Manager to get all case details of customer
Data Imported gets stored in SmartDesk and the call gets displayed in red color, as new call is displayed in red color. Now this has to be allocated to concerned engineer for further action.
You can print the job card or call slip with all relevant details of customer and call. This will be handed over to customer and ask him to get this at the time of delivery after repairs.
This is how the Job Card printing looks like …..
Based on testing of Laptop, one needs to update the information in SmartDesk for parts ordered, parts received or call closed. Parallely CiRIMS also needs to be updated. Depending on the status call list gets displayed in various color codes.
With different color coding, one can get the status of total calls in one screen. Corrective actions can be taken immediately. Various filters can be applied to get selective information at a glance.
Once the replacement part is received, it automatically goes to Fault Tag List. Fault Tags can be printed directly from system for the faulty parts which are to be sent to Acer with required details. We can accurately trace the faulty parts.
This is how Fault Tags printing happens !
- Based on Customer name
- Based on Model Number
- Based on Sr. No. of laptop
- Based on Part number ordered
- Based on Call Received date
- Based on Call Closed date
- Based on Case ID
- Based on Job Card number
- Based on Fault Tag number
- Based on RMA number
- Generate list of calls done for the month
- Generate all the details required for Acer Bill
- Generate final Bill to be sent to Acer
- No mistakes in Billing as it is all Automatic
100% Accuracy – Avoids manual mistakes
70% Time Savings during life cycle of service call management.
Computer Home Pvt. Ltd.
562, Vrundavan Society, Navi Peth,
Near Mhatre Bridge, Pune 411 030.
Maharashtra – India.
Ph. + 91 20 24327328, 9, 32544448
Mobile 91 98 220 25175
Mobile 91 98 223 90485
WE ENJOY CHALLANGES
Do visit us at : www.computer-home.com