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Visibility and Service Performance MTAC Focus Groups August 15, 2012

Visibility and Service Performance MTAC Focus Groups August 15, 2012. Periodicals 9:00 a.m. – 10:30 a.m. Agenda - Periodicals. Service Measurement PBC Usage Bundle and Container Visibility Discuss Service and Phase 1 Network Rationalization Update on Service Performance Diagnostic Tool.

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Visibility and Service Performance MTAC Focus Groups August 15, 2012

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  1. Visibility and Service PerformanceMTAC Focus Groups August 15, 2012

  2. Periodicals 9:00 a.m. – 10:30 a.m.

  3. Agenda - Periodicals • Service Measurement • PBC Usage • Bundle and Container Visibility • Discuss Service and Phase 1 Network Rationalization • Update on Service Performance Diagnostic Tool

  4. Periodicals

  5. Periodicals Last Mile Impact Trend • Last Mile Impact for End to End continues to be lower • than that for Destination Entry.

  6. Periodicals by Service Variance • Q4 Destination entry Periodicals scores would be 97.03%+ • (prior to last mile), if pieces that failed by 1 day passed.

  7. IMb Operations Dashboard

  8. Mail Volume Breakdown by Manifest type

  9. Periodicals (Flats) PDR 12% PDR + PBC = 32% Mailing Dates: 7/28 – 8/03 PBC 20% IMR 68%

  10. Mail Volume in Measurement

  11. Full Service Sites in Measurement

  12. Full Service Pieces in Measurement

  13. Periodicals Mail in Measurement Exclusion Breakdown Mailing Dates: 6/30 – 7/27

  14. Standard Mail 10:45 a.m. – 12:15 p.m.

  15. Agenda - Standard • Review color-coding system and mail planning information from RIBBS • Facilities are advancing mail creating problem with planning of in-home dates • Full Service roadblocks • Status of aggregate reporting system • Want more than the “vital few” • Update on Mail Tracking – Federal Register notice

  16. Standard (Letters)

  17. Standard (Letters) Last Mile Impact Trend • Last Mile Impact for End to End continues to be lower • than that for Destination Entry.

  18. Standard (Letters) by Service Variance • Q4 Destination entry Standard Letters scores would be 98.13%+ • (prior to last mile), if pieces that failed by 1 day passed.

  19. Standard (Flats)

  20. Standard (Flats) Last Mile Impact Trend • Standard Flats Last Mile Impact increasedlast week.

  21. Standard (Flats) by Service Variance • Q4 Destination entry Standard Flats scores would be 97.35%+ • (prior to last mile), if pieces that failed by 1 day passed.

  22. Mail Volume Breakdown by Manifest type

  23. Standard (Letters) PDR + PBC = 50% PDR 39% Mailing Dates: 7/28 – 8/03 IMR 50% PBC 11%

  24. Standard (Flats) PDR 5% PDR + PBC = 37% PBC 32% Mailing Dates: 7/28 – 8/03 IMR 63%

  25. Mail Volume in Measurement

  26. Full Service Sites in Measurement

  27. Full Service Pieces in Measurement

  28. Standard Mail in Measurement Exclusion Breakdown Mailing Dates: 6/30 – 7/27

  29. IMb Operations Dashboard

  30. Packages 1:30 p.m. – 3:00 p.m.

  31. Agenda - Packages • Update on the migration of PTS platform • Tracking at colleges • Update on mailing lithium batteries to International and APO/FPO addresses • Consistency needed in RIBBS updates

  32. First-Class Mail 3:15 p.m. – 4:45 p.m.

  33. Agenda - First Class • Informed Visibility Update • Comingling Environment • Logical/physical tray tracking • Error reporting • Postage Reporting Visibility Concerns • PostalONE! Testing – Environment Inadequate • Political Mail • Impacts – Visibility - Tracking • Addressing Concerns • UAA secured destruction (Tom Day) • PBSA Status • gopost addressing • Next CASS cycle • Simplification in all areas • Update on Mail Tracking – Federal Register notice

  34. First-Class

  35. First-Class Last Mile Impact Trend • Last Mile Impact for Overnight increased in Q4; • 2 day and 3-5 day decreased.

  36. First-Class by Service Variance • Q4 First-Class scores would improve to 99.40%+ (prior to last mile), • if pieces that failed by 1 day passed.

  37. Mail Volume Breakdown by Manifest type

  38. First-Class (Letters/Cards) IMR 5% PBC 4% PDR + PBC = 96% Mailing Dates: 7/28 – 8/03 PDR 91%

  39. Mail Volume in Measurement

  40. Full Service Sites in Measurement

  41. Full Service Pieces in Measurement

  42. First-Class Mail in Measurement Exclusion Breakdown Mailing Dates: 6/30 – 7/27

  43. Action Item Update • In the Service Performance Diagnostics tool, is it possible to tell which pieces were excluded from measurement and why? USPS will review and respond to mailers so they can address what may be the root cause.

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