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Online Tax Filing Made Easier and More Efficient With Less Expensive Infrastructure

Online Tax Filing Made Easier and More Efficient With Less Expensive Infrastructure. Ronny Van de Maele Business Mngr. – iDA MediaFoundry Oasis Conference Brussels, February 19, 2009. Evolution from Paper to Electronic Form processing. Static form. Dynamic form. Form guide. RIA.

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Online Tax Filing Made Easier and More Efficient With Less Expensive Infrastructure

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  1. Online Tax Filing Made Easier and More EfficientWith Less Expensive Infrastructure Ronny Van de Maele Business Mngr. – iDAMediaFoundry Oasis Conference Brussels, February 19, 2009

  2. Evolution from Paper to Electronic Form processing Static form Dynamic form Form guide RIA Interactive experience Universal experience Guided experience Rich engaging experience

  3. From System Centric to People Centric Application Strategy System Centric Strategy Other ECM PLM ERP LDAP CRM/SFA

  4. End-User (Citizen) Centric Application Strategy End-User Centric Strategy Other ECM PLM ERP LDAP CRM/SFA

  5. Can It be Both “More Engaging” and “Lower Cost”? • Yes if • Citizen facing applications are enhanced with “consumer type” design • Existing backend systems can be leveraged • Offline activities are made easy, secure and efficient • So that peaks are far less problematic • Deployment cost is minimal

  6. Widest Reach in the World Adobe technologies reach700+ million PCs and300+ million devices. Flash has98%reach on connected PCs and 8 millioninstalls per day. There are250,000,000PDF files on the web. 6

  7. Why Adobe PDF ? • ISO 32000 — De facto standard for secure, electronic information exchange — recognized by industries and governments around the world. Compliant with industry standards including PDF/A, PDF/X, and PDF/E. • Multiplatform — Viewable and printable on any platform — Apple, Microsoft® Windows®, UNIX®, and many mobile platforms. • Trusted and reliable — More than 500 million PDF documents on the web today serve as evidence of the number of organizations that rely on Adobe PDF to capture information. • Keep information secure —Password-protect, Digitally sign, Policy driven. • Searchable — Leverage full-text search features to locate words, bookmarks, and data fields in documents.

  8. PDF and ISO standards ISO 32000 – PDF 1.7 • Specifies a digital form for representing electronic documents to enable users to exchange and view electronic documents independent of the environment in which they were created or the environment in which they are viewed or printed. It is intended for the developer of software that creates PDF files (conforming writers), software that reads existing PDF files and interprets their contents for display and interaction (conforming readers) and PDF products that read and/or write PDF files for a variety of other purposes (conforming products). • ISO ratified in 2008 PDF/A • Reliable file format for archiving and preservation • ISO published Oct 2005 PDF/E, PDF/X, PDF/UA ......

  9. Adobe LiveCycle ES Platform Static PDF Flex® 3 Dynamic PDF Adobe LiveCycle Enterprise Suite

  10. South African Revenue Service • SARS are responsible for the collection of core tax and customs revenue in South Africa. • E-filing processes 35 billion ZAR per month and accounts for 60% of the nations revenue • This includes personal income Tax, Companies tax, Trusts and exempt institutions.

  11. Top Challenges • ExtremeLoad on deadline for submissions • Last Day 2007 saw 150 000 concurrent users • Do not want to scale for a once a yearevent • Move users offline and allow for offline workflow process without utilisation of the SARS server stack • Modernise the PAYE process and providethird party data on employees to allow for pre-population of returns • Simplify the tax return process for individualwithwizarddriven PDF pre-population • ProvideTaxpractitionerswith full workflow automation and faster more efficient offline user interfaces.

  12. Client Cloud Adobe AIR AIR: The Client for Cloud Computing Enables Occasionally Connected Filing

  13. South African Revenue Service • E-Filing implemented with Adobe Interactive, Dynamic PDF in 2007 • At present a family of AIR e@syFile applications are key enablers.

  14. South African Revenue Service e@syFile

  15. e@syFile solution overview • Suite of A.I.R. applications : • Employer (in use ) • Practitioners (in use) • Individuals (soon to come) • Companies (soon to come) • Integrated PDF enables : • Bothmanual & electronicsubmission • Adobe Technologyused: • Livecycle Platform • A.I.R. • Adobe Reader • Creative Suite

  16. Results/ROI • P.A.Y.E 30 yearoldtax type saw 100% growth in taxcertificatesprocessed (Pay As You Earn) • e@syFileprovided the capability to pre-populatereturns. • Over 1,000,000 taxpayerscannow file withoutprovidingany data. • PDF implementation on e-filinggrew the user base from 40, 000 to 1 600 000. • Much higher % of taxes effectively collected • Plus manyotherbenefits

  17. Engaging Applications and Processes by Adobe DESIGNED FOR PEOPLE BUILT FOR BUSINESS CHANGE • Compelling User Interfaces, relevant information, and collaboration capabilities • Improved application adoption, increased people satisfaction, and overall process efficiency • Low cost deployment • Scalable • Usability is key • Open and Standards based (ISO32000, SOA etc.) 17

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