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Evelyn McDowall Wheatley Group. 18th September 2013. Connecting the Unconnected. The Wheatley Group. Glasgow Housing Association formed in 2003 10 years of delivering housing services to 44,000 customers across Glasgow Partnership with Cube Housing Association in 2012

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Connecting the unconnected

Evelyn McDowall

Wheatley Group

18th September 2013

Connecting the Unconnected


Connecting the unconnected

The Wheatley Group

  • Glasgow Housing Association formed in 2003

  • 10 years of delivering housing services to 44,000 customers across Glasgow

  • Partnership with Cube Housing Association in 2012

  • Formation of Wheatley Group 2013


Connecting the unconnected

Background

  • Only 37% of our customers use the internet frequently, compared to Scottish average of 68% and 60% in Glasgow

  • Usage highest in 16-44 age group and lowest in 75+ age group

  • Usage high amongst BME tenants (61%) and black tenants (70%)

  • Much lower usage in disadvantaged groups


Connecting the unconnected

Background

  • Barriers

  • Fear of on-line world

  • Lack of support and awareness

  • “It’s not for me”

  • Low affordability – cost is often about priority

  • Literacy and numeracy skills often low

  • Drivers

  • UK and Scottish Government promoting the digital agenda

  • Digital by default for Universal Credit, Job Seekers Allowance

  • Scotland aims for 70% usage by 2014


Connecting the unconnected

Our vision

  • Affordable internet access in every rented home

  • Enhancing employability through better digital skills

  • Better lives through digital participation

  • Move services on-line to create space for personal support to our customers


Connecting the unconnected

Our digital strategy

  • Participation

  • Assisted Digital

  • Connectivity

  • Engagement


Connecting the unconnected

Our learning centres

  • Supported by John Wheatley College

  • Suitable opening times

  • Skilled trainers

  • Basic to advanced skills

  • Preparation for jobs

  • Promotes wide range of internet uses

  • Certification


Connecting the unconnected

Our first pilot

  • Connecting 12 families

  • Trial of three alternative solutions

  • Training

  • User guides

  • Volunteer support

  • Devices

  • Sign posting to on-line services


Connecting the unconnected

Demonstrating Digital pilot

  • Joint initiative with Scottish Government and BT

  • High rise solution for 138 families

  • Wi-fi to the property

  • Replicable across portfolio and RSL sector

  • Measured outcomes

  • Extension of technology to support other uses – telecare, remote monitoring etc


Connecting the unconnected

Demonstrating Digital pilot


Connecting the unconnected

Demonstrating Digital pilot


Connecting the unconnected

Our next steps

  • Work with Digital Glasgow

  • Welfare Reform support

  • End-to-end solutions

  • Replicable across social housing sector

  • Digital skills for staff and customers

  • Training and apprenticeship opportunities


Connecting the unconnected

Evelyn McDowall

Wheatley Group

Questions?


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