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Emergency Code Notifications IWK Health Centre Halifax, Nova Scotia, Canada. Matthew Campbell, P.Eng., MBA Director Planning, Performance & Information Management Bev Higgins

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Emergency Code Notifications

IWK Health Centre

Halifax, Nova Scotia, Canada


Matthew Campbell, P.Eng., MBA

Director Planning, Performance & Information Management

Bev Higgins

Manager Telecommunications & Desktop Support


Iwk health centre
IWK Health Centre

IWK is an Atlantic Canada hospital that provides care to over two million residents of Nova Scotia, New Brunswick, Prince Edward Island and some sub-specialty populations from Newfoundland.

  • 222 Acute beds

  • 25 24/7 Residential beds



Iwk connexall journey
IWK Connexall Journey

Enterprise Suite

Initial 3 Implementation Opportunities

Snapshot of Implementation Status


Iwk connexall journey1
IWK Connexall Journey

Evolution & Learning



Iwk connexall journey case study implementation of fan out solution
IWK Connexall JourneyCase Study: Implementation of Fan Out Solution


  • Fan Out Solution

  • IWK saw an opportunity to apply the Fan Out Application as a Health Centre wide solution AND to Fan Out to specific teams of individuals. (Code Teams)


  • Current State Analysis:

  • Connexall Team accompanied by IWK Emergency Preparedness / All Hazards Team conducted a series of drills to identify areas to improve response times and streamline our workflow

    • NICU Workflow

    • MSNU Workflow

    • Code Red

    • Code White

    • Code Yellow

    • Code Brown

    • Neonatal Response Team

    • Trauma Team


NICU Workflow Analysis:

Workflow Improvement Opportunities via Fan-out Solution:

Over Communication

Overhead Paging

Communication Disconnects

Pager Infrastructure


Neonatal Response Team

Connexall Team & IWK Core Team Observed Drill - Many Opportunities for Improvement


Eliminate Overhead Announcing

Eliminate Overhead Announcing

Right Person Right Place Right Time

Direct Activation from Workstation

Direct Activation from Workstation

Eliminate the Need for Crowd Control

Eliminate the Middle Man

Eliminate the Middle Man

Eliminate Assumptions

Eliminate Assumptions


Additional Medical Codes were observed to identify opportunities to streamline workflow and improve response times:

Obstetrical Response Team

Trauma Team



Let s focus switchboard and protection services
Let’s Focus!Switchboard and Protection Services


Code white before connexall procedure
Code White: Before ConnexallProcedure

Code White on Unit


Code white before connexall reality
Code White: Before ConnexallReality

Code White on Unit


Code white enter connexall
Code White – Enter Connexall

Picture

Initiating Clinical Unit, Protection Services OR Switchboard Can Now Activate Providing Full Detail to Responding Officers.


Code white enter connexall1
Code White – Enter Connexall

Picture

Example Notification Received by Protection Services



Connexall & IWK

Looking to the Future

Oversight Committee Actively Seeks Out Opportunity to Achieve Value & Efficiency to Better Support Patient Care via Connexall


Closing thoughts
Closing Thoughts

  • Change is Difficult

    • As a result, our approach has been one of ‘Incrementalism’

  • Enterprise Suite – Tremendous Benefits & Flexibility

  • Connexall Support – Cannot Say Enough About How Valuable It Is




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