Team pressures and challenges
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TEAM PRESSURES AND CHALLENGES. Meeting the Challenges. Team Pressures. Deviance – actions that violate norms Role expectations Expressing deviant opinions Innovating. Team Pressures (cont’d.). Conformity – actions consistent with norms Motives Protection of ego or self-image

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TEAM PRESSURES AND CHALLENGES

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Team pressures and challenges

TEAM PRESSURES AND CHALLENGES

Meeting the Challenges


Team pressures

Team Pressures

  • Deviance – actions that violate norms

    • Role expectations

    • Expressing deviant opinions

    • Innovating


Team pressures cont d

Team Pressures (cont’d.)

  • Conformity – actions consistent with norms

    • Motives

      • Protection of ego or self-image

      • Instrumentalism

      • Avoiding interpersonal conflict

    • Methods

    • Culture

    • Responses

  • Groupware & Virtual Meeting Influences


Groupthink

Groupthink

  • Groupthink – high-powered groups making bad decisions; mindlessness …

  • How Groupthink Happens

    • Cohesiveness

    • Structure

    • Situation

    • Leadership


Groupthink cont d

Groupthink (cont’d.)

  • What Groupthink Does

    • Illusion of invulnerability

    • Belief in the group’s inherent morality

    • Stereotyping members of out-groups

    • Closed-mindedness; collective rationalization

    • Self-censorship

    • Pressure on dissenters

    • Mindguards

    • Illusion of unanimity


Groupthink cont d1

Groupthink (cont’d.)

  • How to Reduce Groupthink

    • Norm setting

    • Assumption testing

    • Information scouting

    • Challenging

    • Structure shifting

    • Focus meetings

    • Reviewing

    • Processing


Competitive communication

Competitive Communication

  • How People Play Games

    • Gimmick

    • Script

    • Payoff

  • How Games Affect Climate

    • Cooperative vs. competitive

    • Manipulation


Competitive communication cont d

Competitive Communication (cont’d.)

  • How to Handle a Game

    • How seriously is the game affecting the team?

    • How reasonable is the initiator?

    • How clear is the source of the game?

    • How obvious is the payoff?

    • How to confront the issue

      • Whether to intervene

      • Getting to the game


Conflict

Conflict

  • Types of Conflict

    • Productive

      • Positive

      • Depersonalized

      • Substantive

      • Cooperative

    • Dysfunctional

      • Negative

      • Personalized

      • Affective

      • Competitive


Conflict cont d

Conflict (cont’d.)

  • Sources of Conflict

    • Information

    • Resources

    • Expectations

    • Needs

    • Power and control

    • Values, attitudes, and beliefs

    • Ethics

    • Personality


Conflict cont d1

Conflict (cont’d.)

  • Approaches to Conflict Management

    • Individual styles

      • Collaborator

      • Compromiser

      • Accommodator

      • Controller

      • Avoider


Conflict cont d2

Conflict (cont’d.)

  • Communication Adaptation

    • Concern for individuals and the team

    • Fairness and equity

    • Good humor

    • Sense of humor


Conflict cont d3

Conflict (cont’d.)

  • Processes of Conflict Management

    • Assess importance

    • Diagnose the conflict

    • What is the focus

    • Analyze people’s interests

    • Analyze how the team normally transacts issues

    • Manage conflict indirectly?

    • Confronting and negotiating


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