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Ayşen EKER Burak Erdi ÇELİK Fırat CİNDEMİR Tuğçe HAYRET Oğuzhan ALTUN Pınar TOPSEVER

Ayşen EKER Burak Erdi ÇELİK Fırat CİNDEMİR Tuğçe HAYRET Oğuzhan ALTUN Pınar TOPSEVER. Patient Satisfaction by Family Health Unit Infrastructure; A EUROPEP Survey Study in the Maltepe District of Istanbul. Introduction. The concepts of quality and patient satisfaction

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Ayşen EKER Burak Erdi ÇELİK Fırat CİNDEMİR Tuğçe HAYRET Oğuzhan ALTUN Pınar TOPSEVER

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  1. Ayşen EKER Burak Erdi ÇELİK Fırat CİNDEMİR Tuğçe HAYRET Oğuzhan ALTUN Pınar TOPSEVER Patient Satisfaction by Family Health Unit Infrastructure; A EUROPEP Survey Study in the Maltepe District of Istanbul

  2. Introduction The concepts of quality and patient satisfaction Family Health Unit Groups

  3. Objective In this study, the primary objective was to determine patient satisfaction in primary healthcare services by family health unit group.

  4. Method: Study design: Descriptive, cross- sectional Time: 07.12.2013- 21.04.2013 Data collection: 19.02.2013 and 26.02.2013 Data processing: April 2013

  5. Method: The study universe: The population of all the family health centers in Maltepe Sample size :The family health units were selected randomly based from a list of all family health units by grouping. There was no a priori- sample size calculation

  6. Method: All consenting men and women between the ages of 18-65 applying to the selected family health units between 19.02.1013 and 26.02.2013 were enrolled in a fort following patient. Data Collected Tools: # EUROPEP survey # socio- demographical survey

  7. EUROPEP Acıbadem University Student Research Congress

  8. Acıbadem University Student Research Congress

  9. EUROPEP Acıbadem University Student Research Congress

  10. Method: The inclusion criteria: Between the ages of 18-65 people The excluding criteria: Younger than 18 years or older than 65 years people People with cognitive and mental disabilities

  11. Method: • Dependent variables: • Scores of EUROPEP satisfaction survey • Independent variables: • Group of family health unit • Gender • Age • Marital Status • Education Level • Income Level • The reason for admission

  12. ResearchEthic • Applications do not bear any risk to participants and they do not require any cost. Acıbadem University Student Research Congress

  13. Findings Mean EUROPEP scores of the participants depending on variables Acıbadem University Student Research Congress

  14. FIGURE 1: The distribution of the participants according to FHU group (N=406) Acıbadem University Student Research Congress

  15. FIGURE 3: Mean EUROPEP scores of the participants according to marital status FIGURE 2: Mean EUROPEP scores of the participants according to gender Mean Value of EUROPEP score Mean Value of EUROPEP score There was no significant correlation between gender and EUROPEP scores(p=0,380). There was no significant correlation betweenmaritalstatus and EUROPEP scores(p=0,058). Acıbadem University Student Research Congress

  16. FIGURE 4: Mean EUROPEP scores of the participants according to education level FIGURE 5: Mean EUROPEP scores of the participants according to income level Mean Value of EUROPEP score Mean Value of EUROPEP score There was no significant correlation between income level and EUROPEP scores (p=0,625). There was no significant correlation between education level and EUROPEP scores (p=0,109). Acıbadem University Student Research Congress

  17. FIRURE 6: Mean EUROPEP score of the participants according to participants’ age There was no significant correlation between participants’ age and EUROPEP scores (p=0,260). Acıbadem University Student Research Congress

  18. FIGURE7: Mean EUROPEP scores of the participants according to reason for admission Mean Value of EUROPEP score There was significant correlation between reason for admission and EUROPEP scores (p=0,048). *Prescription re-fills, referrals, health reports etc. **Physical examination+diagnostics, vaccinations, well child visits etc.

  19. Acıbadem University Student Research Congress

  20. Acıbadem University Student Research Congress

  21. MeanSatisfactionScores of FHU Groups Mean Value of EUROPEP score The satisfaction scores of Group A FHU (4.2±0.7), group B FHU (4.1±0.8), group C FHU (4.0±0.8) group D FHU (4.2±0.6) were all significantly higher as compared to the score of the FHU “without ranking” (3.6±0.8, p=0.001). Acıbadem University Student Research Congress

  22. Result • In the studied sample, the average patient satisfaction score was high, and seemed related to infrastructure of the FHU (higher satisfaction in better equipped FHUs). Patients receiving clinical care seemed to be more satisfied as compared to people attending the FHU for administrative purposes like prescription refills, referrals or health reports. Acıbadem University Student Research Congress

  23. Result • Other studies conducted with EUROPEP survey; • Kosovar • Young participants were more satisfied. • There was no significant correlation between age, education level and satisfaction. • Rio de Janeiro: • Old participants and highly educated participants were more satisfied. Acıbadem University Student Research Congress

  24. Thanks Acıbadem University Student Research Congress

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