1 / 39

Optivity Telephony Manager Release 2.0 Wendy Mikkelsen Enterprise Portfolio Marketing

Optivity Telephony Manager Release 2.0 Wendy Mikkelsen Enterprise Portfolio Marketing. Client. Baystack. Client. Succession CSE 1000. OTM Server. Passport. NMS Server. Meridian 1. PSTN. MAN. OTM Architecture. Client-server architecture; two kinds of clients

blaine-lloyd
Download Presentation

Optivity Telephony Manager Release 2.0 Wendy Mikkelsen Enterprise Portfolio Marketing

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Optivity Telephony Manager Release 2.0Wendy MikkelsenEnterprise Portfolio Marketing

  2. Client Baystack Client Succession CSE 1000 OTM Server Passport NMS Server Meridian 1 PSTN MAN OTM Architecture • Client-server architecture; two kinds of clients • OTM server (client server configuration) • Windows 2000 Server • Windows NT Server 4.0 • Windows client or standalone configuration • Windows 2000 Professional • Windows NT 4.0 Workstation • Windows 95 / 98 • Web browser client • Netscape Navigator or Microsoft Internet Explorer

  3. Optivity Telephony Manager Traditional & VoIP Management Single Management Access Point Remote Management Monitor Network Health Meridian 1 Enterprise LAN/WAN IP Gateways Symposium i2004 CallPilot Integrated Management Solutions Optivity NMS HP Openview Succession CSE 1000

  4. IP Gateways CSE Element Manager Call Pilot Symposium MIxx Portfolio MDECT BCM Meridian Mail CSE 1000 Core X11 Core Management Server • Single point of connectivity when utilized as a terminal server • Reduces the number of access points • Provides alarm collection & processing for multiple telephony devices Optivity Telephony Manager Serial Windows Web

  5. OTM Network View CSE Element Manager OTM System Window OTM provides an organized network view of sites, systems, and management access points

  6. Windows Features • Navigator • Station Administration • Call Tracking • Traffic Analysis • Maintenance Windows • Alarm Management • LDAP Synchronization • ESN Analysis • Telecom Billing System

  7. Web Features • Web Navigator • Web Alarm Browser • Web Maintenance Pages • Web Station Administration • View stations • Apply changes to keys • Online help & documentation • Virtual System Terminal • Web Billing Reports

  8. Windows Station Administration General station information Customized reporting and graphical representation Station adds, moves, changes Set up and configure sets Station courtesy change Web Station Administration View station configuration and make changes to features or keys Changes can be scheduled Station courtesy change End users can also be given permissions to view, access online help or make changes to their own sets Station Administration

  9. Web based help files Can be customized by administrator Examples of customization: Add link to system speed call numbers Document access codes Provide phone number of system administrator Sample Help File

  10. Traffic Analysis • Collects traffic from Meridian 1 and Succession CSE 1000 • Maintains a database of collected traffic data • Traffic collection using DBA or an external buffer box • Traffic collection can be scheduled • Many pre-defined reporting options • “What if?” scenarios

  11. Call Tracking • Call monitoring and detection of toll fraud • Graphical trending and call pattern analysis • Real-time monitoring of individual extensions • Alarm notification

  12. Alarm Management • View alarms via the OTM web browser or windows client • Alarms received from Meridian, Succession CSE 1000, ITG, Call Pilot, Symposium Call Center Server (SCCS), Meridian Mail • Notification provided via email, pagers or fax • Trap forwarding to NMS or HP OpenView for voice/data network management

  13. Alarm Browser Meridian 1 Meridian 1 Alarm Notification ITG Cards Etc. Maint TTY SNMP Traps Over ELAN Serial to SNMP Conversion via Scripting utility Serial Optivity NMS Alarm Notification Text Handler SNMP Traps Alarm Manager File Alarm Log Pager, email, fax notification Alarm Notification Conditions Definable via scripting utility. Example script and scripting Wizard are available. PC Events PC Log OTM Server

  14. Integration • Support for Optivity Network Management System (NMS) • Telephony folder and icon in Optivity NMS InfoCenter • Management via Web-based functionality • Server co-residency on Windows NT • Alarm integration and correlation • Support for HP OpenView Network Node Manager (NNM) • OTM alarm forwarding • Access from NNM to OTM web pages • Requires NNM release 6.x running on a Windows NT platform • NNM and OTM are NOT supported on the same PC • Requires OTM premium package for Alarm Notification

  15. ESN Analysis Tool • Data retrieval • Data installation • Data modification • Data reporting • Data export • ESN global change • Digit Manipulation Index (DMI) • Free Special Number Screening Index (FSNI) • Incoming Trunk Exclusion Indexes (ITEI) • Route List Index (RLI)

  16. LDAP Synchronization Help Desk, Service Order System(s) LDAP Directory Server Web Browser IP Backbone Optivity Telephony Mgr Gateway HR System Inventory System Web Based and Windows Applications LDAP Client Interface OTM Services MAT Databases OTM Clients Web Browser M1 PBXs IP Backbone

  17. LDAP Synchronization • Eliminate redundant tasks • Common data is shared between OTM & the LDAP server • Improve accuracy • Incorrect shared data only needs to be corrected in one system vs. many • Faster adds, moves and changes • Common data does not have to be re-entered when setting up a station in OTM • Save time! • Fewer people entering the same data multiple times

  18. Telecom Billing System • Comprehensive call accounting application • Easy to use interface • Over 50 pre-defined reporting options • Filtering capability • Alternate currencies • Collect Call Data Records (CDR) real-time or buffered

  19. OTM Billing Packages • Telecom Billing System • Billing General • Billing Enhanced • Billing General • Complete call costing & billing • Over 50 pre-defined reports • Multiple costing scenarios • Data is shared with station • administration • Billing Enhanced • Includes all of the functionality of • Billing General…..plus….. • Web Billing Reports • General Cost Allocation System • Consolidated Reporting System • Consolidated Call Costing Reports

  20. OTM Billing Enhanced • Web Billing Reports • 15 pre-defined reports • User access to web reports can be defined • General Cost Allocation System (GCAS) • Allows costed data (cellular calls, calling card calls, etc.) to be imported or manually entered into the Telecom Billing System • Consolidated Reporting System (CRS) • Consolidates data from GCAS and TBS for reporting • Consolidated Call Costing Reports (CCCR) • Collect and cost CDR for each system • Generate consolidated reports across multiple systems

  21. GENERAL PACKAGE Common Services Scheduler; Version Control; Windows Navigator; Site Assignment; Import/Export; Watchdog; Database Compact and Repair; Web Navigator; PDT Password; SIPE Support Fault Management Alarm Capturing and Logging; PC Event Log and Viewer, Alarm Viewer (Windows); Alarm Banner (Web) Configuration Management System Window; List Manager; Directory Editor; Station Administration; Web Station Administration; ITG Configuration; IP services; DBA Database Backup and Restore for X11 database Accounting Management Unparsed DBA CDR & DBA Traffic Security Management OTM User Admin; Standard WinNT Security; Web Station Access; Group Set-up System Access Windows System Terminal; Web Virtual Systems Terminal Applications M3900 Corporate Directory; Directory Reporting; Optivity NMS & HPOV integration ENHANCED PACKAGE Includes all General Package Functionality PLUS... Common Services Web Station (End-user read only) Fault Management Web Alarm Browser Configuration Management Maintenance Windows; Web Maintenance Pages; Inventory Management Performance Management Traffic Analysis PREMIUM PACKAGE Includes all Enhanced Package Functionality PLUS... Fault Management Alarm Notification Configuration Management ESN Analysis; Web Station (end-user read-write) Applications LDAP Synchronization • UNBUNDLED • Accounting Management • Telecom Billing System • (includes Call Tracking) • Billing General • Billing Enhanced (Web reports, GCAS, CRS & CCCR) • System Access • Access Server

  22. Optivity Telephony Manager Business Value

  23. ReactiveManagement Before 2. Boss has difficulty locating the administrator 1.Boss is upset because his phone isn’t working 3. Boss finally locates the Administrator who is working from home 4. Administrator has no way to check the system remotely 5. Drives to the office and checks on the problem 6. Determines that several phones are down • No Remote Visibility • Employee Security Issues • Poor Control • Lost Revenue • Rigid Operations 7. The problem is finally resolved after 2 hours of no Service! BOSS IS UPSET!

  24. AFTER 1. Administrator is notified of problem immediately via pager 2. Checks alarm details via the Web while working from home Management Flexibility Unleashed 4. Resolves problem using CLI via the Web 3. Checks the system status via the Web 5. Uses customizable help to document alarm specifics • Remote Management • Reduced Downtime • Improved Control • Reduced Costs • Operational Simplicity 6. Notifies boss of outage and resolution VERY HAPPY BOSS!

  25. The OTM Managed Network: Alarm Management: Pager notification, Web alarm browser. Web Maintenance: System status, test, enable, disable. Web Help: Alarm details, can be customized by the administrator. Web Virtual System Terminal: CLI pass through to the switch. Web Station Administration: View phones, change keys, access help. IP Optivity Telephony Manager Meridian 1 SCSE1K

  26. ReactiveManagement Before 1.Boss asks why telecom costs are so high 2. Administrator analyzes piles of CDR records 4. Uses 3rd party call accounting software 3. Too time consuming And no clear reporting 5. No correlation between Station data and call accounting software 6. Engages 3rd party to analyze and correlate data 7. Presents issues to boss 3 weeks later and thousands Of $$ spent in the undertaking • No Visibility • Lack of Coherent Reports • Open to Toll Fraud and Telephone Usage Abuse • Poor Alarm Coordination • Lost Revenue • Rigid Operations BOSS IS UPSET!

  27. AFTER 1. Users access usage reports via the web on a regular basis 1. Administrator is notified of unauthorized telephone usage immediately Management Flexibility Unleashed 2. Managers take action to reduce unauthorized telephone usage 2. Administrator changes user settings via the Web 3. Presents usage problem to boss for escalation 3. Awareness helps to decrease overall telecom costs • Improved Visibility • Powerful Reporting • Usage Tracking • Notification of Unauthorized Use • Increased User Awareness • Reduced Telecom Costs • Efficient Operations VERY HAPPY BOSS!

  28. The OTM Managed Network: Call Tracking: Real time monitoring for abuse, pager notification. Telecom Billing System: Call accounting made easy, usage reports via the Web. Single Point of Data Entry: Billing and station subscriber information is shared, LDAP synchronization. IP Optivity Telephony Manager Meridian 1 SCSE1K

  29. Reduced Costs Increased Productivity Operational Efficiency • Customer • 8,600 employees • Multiple Networks and management tools • Multiple network administrators • 4 sites and systems to manage Management Savings Agility

  30. Customer • 1000 employees • No visibility of internal usage • Must reduce telecom expenses Management Savings • OTM Telecom Billing System Web reports • Awareness decreases unauthorized telephone usage • OTM payback/ROI can be achieved in less than 1 year!

  31. Summary • Simplified management of traditional and VoIP networks • End-user self management • Single access point for multiple devices • Security solution for usage abuse and toll fraud detection • Consolidated view of network elements • Unified alarm management • Management solution for distributed networks • Powerful reporting capabilities • Scalable solution

  32. Back-up Slides

  33. Fixed Software Limits • DBA connection maximum of 256 M1’s • Corporate directory limit of 20 organizational levels • Maximum of 2.5 million call records per costing configuration • Circular alarm queue can hold 1,360 traps No other fixed limits

  34. C-LAN End-user and OTM client PC’s Win or Web client access E-LAN OTM server M1 Network • Full functionality with WinNT or 2000 Server • Two NIC cards • one to Embedded LAN (Meridian 1 LAN) • one to Customer LAN

  35. OTM 1.1 Training • #H316 OTM Overview - VHS and Guide • # 316 OTM Fundamentals - CD-ROM • # 317 OTM Basic Functionality and Web Services • # 318 OTM Telecom Billing Services • # 319 OTM Installation and Troubleshooting • Other required skill sets • Windows NT, Windows 2000 (require intermediate/advanced skill level) • PC Hardware • Internet Browsers • Network Management • Data Communications and LAN Skills • TCP/IP Networking

  36. Order Code Description SV000408 MDR Pre-Engineering Services SV000396 MDR Implementation Services SV000398 MDR Help Desk Services SV000407 Teltronics Pre-Engineering Services SV000395 Teltronics Implementation Services SV000409 Teltronics Help Desk Services Services (NA only) New OTM Installations:

  37. Services (NA only) OTM upgrade services: OTM 1.x to OTM 2.0

  38. Glossary OTM Optivity Telephony Manager for Meridian 1 MAT Meridian Administration Tools IP Internet Protocol LAN Local Area Network Mbps Megabits per second LDAP Lightweight Directory Access Protocol CLI Command Line Interface RAS Remote Access Service PBX Private Branch EXchange CDR Call Data/ Detail Record DBA Data Buffering and Access ESN Electronic Switched Network PSTN Public Switched Telephone Network NMS Network Management System TTY Teletype (Command Line Interface) NDS Novell Directory Services TBS Telecom Billing System

More Related