Problem Statement. Why is there an extended wait time for patients seeking medical attention at in the Emergency Department of Doctors Hospital in Columbus, Ohio?. Purpose of Study. To improve service and patient care, which will ultimately save lives, at Doctors Hospital Emergency Department.
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Why is there an extended wait time for patients seeking medical attention at in the Emergency Department of Doctors Hospital in Columbus, Ohio?
To improve service and patient care, which will ultimately save lives, at Doctors Hospital Emergency Department.
Isolate primary factors to be investigated using:
Press Ganey 2010 ED Pulse Report
Pomerene Hospital Top Performer
981 Wooster Road • Millersburg, Ohio
Stormont Vail Regional Health Center Top Performer
1500 SW 10th Ave • Topeka, Kansas
Emergency Room Visits: 49,496 (Kilmartin , Stanek, & Massey, 2011, pg. 2)
A Multi-Class Queuing Network Analysis Methodology For Improving Hospital Emergency Department Performance
Hospital applies Six Sigma method and cuts wait time for its ED patients
Hospital Emergency Departments. Crowding Continues To Occur, And Some Patients Wait Longer Than Recommended Time Frames
Zoomerang Surveys (anonymous)
Survey Monkey Surveys (anonymous)
Focus groups.Method & Procedures
Migrating to cross-tabulation
Incorporate a correlation matrix in order for us to report noted and observed correlations between multiple variables.
Honest responses and interviews from Doctors Hospital Associates.
Allow ample time to gain survey participants trust and ensure anonymity. Be respectful of privacy during interviews.
Additionally, gaining permission to distribute surveys could prove a challenge.
Recommendations will be multi-fold:
Implemention in a manner that enables the ER staff and patients to experience improved throughput during the initial stages of urgent care.
Continue gaining feedback from well-designed patient comment forms and exit questionnaires; we believe Doctors Hospital will want to remain involved in the Press Ganey Pulse Reports (Press Ganey, 2010).