Chapter 10 Managing Teams

1. MGMT Chuck Williams Chapter 10Managing Teams Designed & Prepared byB-books, Ltd.

2. Customer Satisfaction Product and Service Quality Speed and Efficiency in Product Development Employee Job Satisfaction Multiple perspectives More alternate solutions Decision Making The Advantages of Teams Commitment to decisions 1.1

3. Initially High Employee Turnover Social Loafing Disadvantages of Group Decision Making Groupthink Minority domination Inefficient meetings Lack of accountability The Disadvantages of Teams 1.2

4. USE TEAMS WHEN… DON’T USE TEAMS WHEN… • There is a clear purpose • The job can’t be done unless people work together • Team-based rewards are possible • Ample resources exist • Teams have authority • There is no clear purpose • The job can be done independently • Only individual-based rewards exist • Resources are scarce • Management controls When to Use Teams 1.3

5. How TeamsDiffer in Autonomy Special Kinds of Teams Kinds of Teams 2

6. Cross-FunctionalTeams VirtualTeams ProjectTeams Special Kinds of Teams 2.2

7. Work Team Characteristics Team Norms Team Cohesiveness Team Size Team Conflict Team Development 3

8. Setting Team Goals and Priorities Team Training Selecting Team Members Team Compensation Enhancing Work Team Effectiveness 4

9. Selecting People for Teamwork Individualism- Collectivism Team Level Team Diversity 4.2

10. Interpersonal Skills Decision Makingand Problem Solving Conflict Technical Training Training for Team Leaders Team Training 4.3