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Online Adjudication of Traffic

Online Adjudication of Traffic. 2019 Traffic Records Forum August 2019, Austin Texas Nicole Corr , Attorney - Nichols Jackson Dillard Hager & Smith LLP Kevin Barrett, Court Administrator - Farmers Branch Municipal Court Elisha Fink, Magistrate - Michigan 14A District Court

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Online Adjudication of Traffic

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  1. Online Adjudication of Traffic 2019 Traffic Records Forum August 2019, Austin Texas Nicole Corr, Attorney - Nichols Jackson Dillard Hager & Smith LLP Kevin Barrett, Court Administrator - Farmers Branch Municipal Court Elisha Fink, Magistrate - Michigan 14A District Court Lisa Fusik, Deputy Court Administrator - Michigan 14A District Court Milas “Butch” Hale, Judge - Arkansas Sherwood District Court

  2. Significant costs and hurdles in “going to court” Psychological • Confusion with process • Public speaking • Shame/Stigma • Unwarranted fears Economic/ Physical • Earnings Opportunity Costs • Workplace Pressure • Child Care • Transportation 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  3. Working Definition of ODR ODR is a digital space where parties can convene to work out (or attempt to work out) a resolution to their dispute or case. What is Online Dispute Resolution IJIS – Court Component Model Work Group 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  4. Common ODR Cases Family & Domestic Small Claims Ability to Pay Civil Traffic & Criminal 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  5. Opportunities for Law Enforcement, Prosecutors and the Courts ODR Benefits Access Efficiency Enforcement / Collections Fairness Customer Satisfaction 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  6. Farmers Branch Municipal Court Located in Farmers Branch, Texas, the Court offers online review for Class C Misdemeanors 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  7. Online ResolutionLaunched Jan 2018 Motivated by • public expectations • access, ease, schedules • prepare for the future • safety • resources 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  8. First in Texas, Fastest Growing The Dallas-Fort Worth CBS station covered the launch of Matterhorn in Farmers Branch in January 2018 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  9. Traffic, Warrant, and Code Infraction ODR “... Teachers, medical personnel, caretakers, etc., would benefit from it [this site] and avoid time away from their responsibilities. Thank you.” --Customer Survey responseFarmers Branch Municipal Court “The repeated text messages were great in reminding me to take care of business before the expiration date! This was the easiest governmental process I have ever encountered. Thank you!!!” --Customer Survey responseFarmers Branch Municipal Court Scenario Let the public resolve a ticket, from anywhere, anytime. 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  10. ODR Workflow: Traffic Prosecutor Person • Guidance • Search • Negotiate • Uploads • Notify • Review • Recommend • Notify • Notify • Compliance • Reminders • Review • Recommend • Notify • Accept/Reject • Pay Person Judge Court 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  11. Person starts via Search Process starts offline with Citation. Then, citation-holder accesses Online system from court’s website, URL on citation. Responsive design ensures a quality experience from any device. 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  12. Person sees any eligible results 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  13. Person requests Review Person Requests Review • The request page informs about the review process. • People can plead • Not guilty, • Guilty, or • No Contest. 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  14. Person Pleads • Based on their plea, the person chooses what outcomes they are interested in. • The person is also offered the chance to provide more information that they feel might aid in the case review.  2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  15. Person Receives Notifications/Updates 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  16. Prosecutor Notified Staff receive an email summary of waiting cases 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  17. Prosecutor Dashboard 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  18. Prosecutor Review The Prosecutor is able to view the request history and case details to make a recommendation on the case. 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  19. Judge Dashboard 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  20. Judge Review • ODR captures the recommendation of the Prosecutor and displays it in the history section of the case. • The Judge is able to Approve or Reject the request. 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  21. Person Decides The Person is notified to visit their status page to either accept/reject the court’s offer. 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  22. Person Confirms 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  23. Court Dash 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  24. Outcomes Farmers Branch Municipal Court ODR outcomes 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  25. ODR Benefit: Access Data from Google Analytics, Jan 1-June 2019 Data from follow-up survey, Farmers Branch Municipal Court 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  26. ODR Benefit: Location

  27. Data from follow-up survey, Farmers Branch Municipal Court ODR Benefits: Fairness & Satisfaction 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  28. ODR Benefit: Compliance Over 32% decrease Violations of Promise to Appear & Failures to Appear 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  29. ODR Benefit: Customer Satisfaction “The process was very easy & efficient. No other city or county that I know of gives you the option to have other options in regards to handling your citations. I love that you are able to do everything online!” “I noticed that the only court in Texas that uses this website is Farmers Branch. If there was any way to get more Texas courts to use this website as a standard, that would be perfect!” --Customer Survey responsesFarmers Branch Municipal Court 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  30. ODR Response:Court Staff 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  31. ODR Response: Prosecutor 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  32. Selected Outcomes from Sherwood, Arkansas 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  33. ODR at Sherwood District Court, Arkansas Traction Outcomes • Launched late 2017, resolution of traffic and warrant cases  • Most Sherwood ODR participants pay fines/fees within 5 days. • In previous studies in other jurisdictions, only 50% had paid within 30 days in non-ODR cases. 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  34. Selected Outcomes from 14A District Court Michigan 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  35. ODR at 14A District Court Traction Access ODR solutions over time: • Traffic cases (since 2014) • Online plea (since 2017) • Warrant cases (since 2017) • Driving while license suspended cases (since November 2018) 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  36. ODR at 14A District Court Customer Survey Data I'm pretty grateful for the option of online review instead of having to take work off to go to court. Jan 5, 2019 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  37. Selected Outcomes What can be achieved with the right ODR implementation 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  38. Matterhorn Selected Outcomes 75,000+ cases 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  39. Questions? 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

  40. Kevin Barrett Court Administrator, Farmers Branch Municipal Court kevin.barrett@farmersbranchtx.gov Nicole Corr Prosecutor City of Farmers Branch ncorr@njdhs.com Panelists & Contact Info Arkansas Milas “Butch” Hale III District Judge Sherwood District Court mhale@cityofsherwood.net Texas Michigan  Lisa Fusik Deputy Court Administrator 14A District Court fusikl@washtenaw.org Elisha Fink Magistrate 14A District Court finke@Washtenaw.org 2019 ATSIP: N. Corr, K. Barrett, Hon. E. Fink, L. Fusik, Hon. M. Hale Presentation

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