Implementing Quality in Online Learning

1. Implementing Quality inOnline Learning Eastern Michigan University Dawn Malone, Assistant Dean, Continuing EducationAndrew Holmes, Online Course Development Manager, Continuing Education

2. Comprehensive regional state institution Metropolitan University 25,000 students enrolled Five colleges Founded as a teacher’s college in 1849 400 programs Highly unionized workforce 800 acre campus Six off-campus locations EMU Implementing Quality in Online Learning

3. Institutional Mission Implementing Quality in Online Learning Eastern Michigan University is committed to excellence in teaching, the extension of knowledge through basic and applied research, and creative and artistic expression. Building on a proud tradition of national leadership in the preparation of teachers, we maximize educational opportunities and personal and professional growth for students from diverse backgrounds through an array of baccalaureate, master's and doctoral programs. We provide a student-focused learning environment that enhances the lives of students and positively affects the lives of students and the community. We extend our commitment beyond the campus boundaries to the wider community through service initiatives and partnerships of mutual interest addressing local, regional, national and international opportunities and challenges.

4. Metropolitan University Strategic Directions Strong Undergraduate Programs Synergy of theory and practice in Graduate Programs Model for public engagement Model for diversity and inclusion Global and multicultural perspectives Improve institutional effectiveness Institutional Mission Implementing Quality in Online Learning

5. The EMU-Online Evolution Phase I – Getting Started Phase II – Developing a Strategy Phase III – Institutionalizing eLearning @ EMU Implementing Quality in Online Learning

6. On-line courses administered through Continuing Education Planning began June,1997 Pilot group of 14 faculty First 10 courses offered March,1998 Contracted with eCollege™ January,1999 Call for proposals Phase I – Getting Started Implementing Quality in Online Learning

7. Phase II – Developing a Strategy Shift from courses to programs General education expansion Anatomize program composition Participated in APQC E-Learning benchmark study Implementing Quality in Online Learning

8. Implementing Quality in Online Learning

9. EMU-Online today 68 courses 82 instructors 4 programs 1,400 students (fall 2002) Implementing Quality in Online Learning

10. Phase III - Institutionalizing eLearning @ EMU Implementing Quality in Online Learning Quality: 1. Any of the features that makes something what it is; characteristic element; attribute 2. Basic nature; character kind 3. The degree of excellence which a thing possesses 4. Excellence; superiority 5. position, capacity, role 6. High social position - Merriam Webster Collegiate Dictionary “Establish dynamic virtual learning communities”

11. Implementing Quality in Online Learning Transactional Relationship in Higher Education Adopted from Garrison, 1989

12. Continuing Education promotes quality by: Managing the Student Experience Ensuring Institutional Effectiveness Facilitating the Faculty Experience Implementing Quality in Online Learning

13. Virtual Learning Community Student Services and Processes The Student Experience Implementing Quality in Online Learning

14. Virtual Learning Communities Implementing Quality in Online Learning • Macro Factors • Goal: Alumni Connectivity • Satisfying college experience • Access to EMU culture • Micro Factors • Collaborative Learning Experience • Experience Virtual Team Projects • Share Facilitation Responsibilities • Whole-class collaborative research portfolios • Resource Sharing

15. 24/7 eLearning Support Distance Education Librarian Integrated Enrollment Services Orientation / Expectation Setting Book ordering and eReserves Cost control Advising & Tutoring Equivalent Field Experience Opportunities Hardware and Software Requirements Proctored Examinations Access to Course Evaluation Results Student Services and Processes Implementing Quality in Online Learning

16. Continuing Education Promotes quality by: Managing the Student ExperienceEnsuring Institutional Effectiveness Facilitating the Faculty Experience Implementing Quality in Online Learning

17. Administration Carry out institutional mission Align structure to ensure quality Institutionalize processes (i.e. Faculty evaluation, web for students) Maintain a reliable delivery system & technical support services Provide foundation for new product development Promote Faculty Satisfaction with incentives and recognition Coordinate Collaborative Research and Interdisciplinary activities Develop a scalable program Alternative Funding Streams Implementing Quality in Online Learning

18. Continuing Education Promotes quality by: Managing the Student Experience Ensuring Institutional Effectiveness Facilitating the Faculty Experience Implementing Quality in Online Learning

19. Governance Orientation / expectation setting Training Managed course development Technical support Faculty Experience“Optimize the content through technology” Implementing Quality in Online Learning

20. Voice for Institutional Policy Foundation for curricular and instructional decisions Inclusion towards tenure and promotion Departmental evaluation Opportunities for research Governance Implementing Quality in Online Learning

21. Implementing Quality in Online Learning Managed Online Course Development

22. Faculty Training Development Phase I eCertificate 1 to 1 training Group Training Sessions Online Training Sessions Development Manual Administrative Forms Development Process Checklist Tips & Tricks Best Practices Resources Implementing Quality in Online Learning

23. Content Analysis Development Phase II Storyboarding Identification of learning outcomes and goals Review existing F2F content Examine online learning object library Identification and assessment of necessary tools and materials for online delivery Implementing Quality in Online Learning

24. Designing the Learning Community Development Phase III Create objectives Implement pedagogy and best practices Construct consistent course navigation Design online lessons and activities Customization of existing content Development of new online content Implementing Quality in Online Learning

25. Building the Course Development Phase IV Integration of lessons and activities Evaluation Checklists Audits Implementing Quality in Online Learning

26. Launching the Course Development Phase V Continued Support Anxiety reduction Advanced skill building Quality circles Faculty mentoring Implementing Quality in Online Learning

27. Assessing the Course Development Phase VI Course and Instructor Evaluations Student evaluation of course Optimize the course Implementing Quality in Online Learning