What we will cover today?

2. What we will cover today? • Who are Ability Options? • Woolworths • Woolworths and AOE • Understanding their business • The Woolworths Model • Single Point of Contact • Job Growth • Successes • Questions?

3. Who are Ability Options? • For the past 32 years Ability Options has been supporting people with disabilities to enhance lifestyles and achieve their goals. • We enable people with disabilities to live and work in the community by providing accommodation, case management, employment assistance, education and training. • Ability Options aims to give people with disabilities the opportunity to live with dignity and independence as valued members of the community. • Ability Option Employment’s (AOE) focus is obtaining sustainable long term employment for our clients, with the view to independence. • We are committed to our clients, our partners and our communities. Ability Options is not just a business and this is more than a job – we care about what we do and how we do it.

4. Woolworths • Woolworths Limited is one of the largest employers in Australasia. • 191,000 team members working in stores, support offices and distribution centres across Australia and New Zealand. • Retailing is a highly people-focused business which is why recruiting and retaining great employees is critical to their success. • Woolworths' has an employment diversity strategy that has been developed and endorsed by their Senior Management. • Their aim is to provide a work environment that is inclusive and where all employees are treated with dignity, courtesy and respect.

5. Woolworths • Woolworths acknowledge that diversity adds value in bringing different perspectives to the workplace and in reflecting the communities they serve. • AOE has built a long standing relationship with Woolworths in our local ESA’s in Western Sydney. • We link capable people with support needs, to Woolworths, who aspire to gain long term employment. • AOE works with Woolworths to assist Indigenous Australians, people with a disability and mature age workers to find long term employment.

6. Woolworths & AOE • In the past AOE had placed people with disabilities successfully in Woolworths Stores. • In this initial model all AOE’s contacts with Woolworths were primarily store based with different consultants marketing freely to different store managers. • Since then AOE has built a number of successful relationships with the Woolworths HR teams and individual Store Managers. • This relationship has allowed AOE to understand the various aspects of Woolworths business operations

7. Woolworths & AOE • AOE appointed an “Account Manager” for Woolworths • This Account Manager became their sole point of contact for filling employment opportunities • Our Account Manager began pre-screening processes and worked with Woolworths HR side by side, carefully selecting job seekers to ensure they are placed in the ‘right’ positions in the ‘right’ stores. • AOE also appointed a single point of contact to provide workers with job support • This single point of contact made resolving any workplace issues easier, both for Woolworths and AOE

8. Understanding the Business • We have tailored our service to ensure the relationship continues on a successful path. • We remain committed to ensuring a single point of contact is maintained across 40 stores to ensure Woolworth’s values and community commitments continue to grow

9. Store Locations

10. Woolworths Model The remodeling of our approach to Woolworths AOE WOOLIES JOB SEEKER Job Support Consultant

11. Woolworths Model Pre Screening process • Congruence Interest Sort • Account Manager conducts pre-screening • Account Manager find the right store for the Job Seeker and Woolworths • Prepare the Job Seeker’s on line profile • Arrange relevant interview Group assessment and interview • Conduct group assessment with Job Seeker • One on one interview for Job Seeker with Woolworths • Finalising JS file for Woolworths eg : ID’s, Banking details

12. Woolworths Model Support for the job seeker on the job • We attend the induction with the JS • I will have a meeting with relevant Dept Manager to discuss their support needs • AOE Support Form completed with Dept Manager • Job Support Consultant and Dept Manager to determine amount of support for the worker long term Education of manager and staff • Our nominated Job Support Consultant educates Store and Dept Managers around the Job Seekers support needs • Work with TAFE and RTO’s

13. AOE Support Form for Woolworths

14. Single point of Contact • With such a large worker base, we found it easy to have one point of contact. • Within Woolworths the company is broken into regions, and each region is handled by 4 HRO’s, these in turn will control 5 stores each. • I provide feedback to upper management on the progress of workers.

15. Job Growth

16. Success Story • Account Manager Steven Cremona is one of the thousands of unrecognised Australians doing good things to help Indigenous Australians make it in the workforce. • Jacob Van Der Schoot has been working for Woolworths as an apprentice butcher for 3 years now. • Jacob receives the bulk of his training from Woolworths and Steven on site. • Jacobs disability is dyslexia and paperwork is a bigger problem for him than an average employee. However based on his past experience and with the help from our Account Manager, Jacob is confident he can make it.

17. Success Story • Job Seeker: Anthony Farrar • Previous Employment: General Labouring, Kitchen Hand and Process work • Job Seekers Goals: To go on holidays overseas, to buy a car and to buy a house • Store: Blacktown • Department: Produce • Store Manager: Stephen Holmes

18. Questions ???