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SV8100 Desktop Suite Release 4 October 2011

SV8100 Desktop Suite Release 4 October 2011. What is NEC Desktop Suite?. Desktop Suite – Is a conduit between your NEC SV8100 telephone and your personal computer. Desktop telephony control Integrates with MS Outlook and other Customer Relationship Management (CRM) applications

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SV8100 Desktop Suite Release 4 October 2011

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  1. SV8100 Desktop Suite Release 4 October 2011

  2. What is NEC Desktop Suite? • Desktop Suite – Is a conduit between your NEC SV8100 telephone and your personal computer. • Desktop telephony control • Integrates with MS Outlook and other Customer Relationship Management (CRM) applications • Presence – a virtual in/out board • System-wide Busy Lamp Field • Shared Directories • Softphone

  3. NEC Desktop Suite • Why should you propose Desktop Suite? • Applications close deals • Win more deals against ShoreTel, Cisco, Mitel - everyone • Become more of a solution provider to your customers by providing tools to help increase their productivity • Getting new customers is difficult. Sell more to the ones you win! • Compliments SV8100 components such as InMail and InACD

  4. Desktop Manages Your Deskset Call Charlie • Initiate calls from Desktop client, Outlook, ACT!, Goldmine, Salesforce, and more! • Set your call forwarding from Desktop client, Presence, Outlook, mobile device • Log in/out of your Call Center group

  5. Send Telephony Information to Your Desktop Charlie’s Calling • Open contact records based on Caller ID • Open forms based on number dialed • Display: • Phone status of others • Others Presence • Call Center Information

  6. What Components are there in Desktop Suite? Outlook Add-in IP Softphone Home Office Desktop Suite Shared Services Attendant / Receptionist Windows XP Pro/Vista/Win7 (32 & 64) Server 2003/2008 Must be an “always on” PC Hosts Desktop Suite’s Shared Services including: - Presence Status - Site wide BLF - Quick Message - Phone Message - Call Forward for other extensions - Shared Directory and Contacts - Mobile Presence Module Workstation User / Callcenter Agent

  7. Desktop Suite (Toolbar View) User defined Speed Dial List Last Number dialed list Telephony feature icons Presence Setting Access to Preferences, Call Log, Directory, etc. Call Status indicators Access to InACD Features (new in R4) • User Interface docks at the top of the display and does not cover other applications. Can be set to auto hide • Access telephony features including Transfer, Conference, Call Pickup, Park, CFWD, DND, Page, etc • Individual Speed Dial list & Redial your last 20 calls Minimize desktop screen real estate

  8. Desktop Suite (Window View) My Presence setting Show only the tool buttons you use Retrieve names from the SV8100 Enhanced Busy Lamp Field with Presence Animated Presence Changes Modern look and feel

  9. Call Transfer Options Option 1 Option 3 Option 2 Drag active calls onto an extension. Desktop responds with color changing feedback. Blind or monitored transfer. With a call in the Active Call window, click the destination extension to initiate a blind or monitored transfer. Right click an extension to transfer to alternate numbers – including numbers off-site! Blind or monitored transfer. Simplify Call Transfer

  10. Hover For Call Information Hover over another users BLF to get current call information. (This is a class of service enabled feature to view and/or be viewed). More Information

  11. Call Divert Redirect calls, divert them to voice mail, or if they are in your contacts – get more information. Simplify Call Transfer

  12. Dial Alternate Numbers Dial alternate numbers from the Busy Lamp Field More Productive

  13. Transfer to Speed Dial Transfer to Speed Dials, including ACD queues More Productive

  14. InACD Features from Desktop Access InACD features New Agent Monitor* New Queue Monitor* *SV8100 must be licensed for ACD/MIS InACD Integration

  15. Outlook Calendar Integration Schedule Presence events either from Outlook Calendar or through Desktop Suite’s Presence Scheduler. Presence Scheduling

  16. Presence for Mobile Users Set your Presence state and call forwarding options remotely! Desktop Users NEC Phone System Requires an Additional license Cloud-based Presence Server Shared Services Red Phoenix Web Services Company A iPhone/ Android BlackBerry Web Browser Desktop Suite on the GO!

  17. Answering Center Module Vertical market application for Operator Services and Executive Suites! Requires Desktop Suite CRM Integration License • Manage incoming calls for a large number of different customers • Automatically display a customized greeting for the company being called • Requires Desktop Suite to be running • Easily transfer the caller to appropriate party Multi-tenant Application

  18. Message Co-Workers Message the Desktop or… Send it to the LCD display!

  19. Collaboration Support in Windows Requires an Additional license Menu Bar Video Area Application Area Chat Area More Productive

  20. SV8100 Application Blade • Shared Services and ACD MIS Server pre-installed • Browser-based configuration • Pre-loaded with all client applications Simplified Installation

  21. Download from Application Blade

  22. Thank You

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