Quality Systems . By Daryle Niedermayer, I.S.P. Why is Quality Important?. Clients & users expect quality What if jetliners crashed as often as Microsoft Windows? Poor quality results in “rework” at additional cost Poor quality results in problems that can be difficult to diagnose and solve
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By Daryle Niedermayer, I.S.P.
Total Quality Management
Capability Maturity Model (CMM)