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Creating a Resource Knowledge- Based System for HELP

Creating a Resource Knowledge- Based System for HELP Alexandre PELTIER Shaun LIM Steven LOW Why are we here? What is a knowledge base? What are the components necessary to build one? Resource Knowledge-Based System (KALEX) Summarize a work plan for planning and building a knowledge base

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Creating a Resource Knowledge- Based System for HELP

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  1. Creating a Resource Knowledge- Based System for HELP Alexandre PELTIER Shaun LIM Steven LOW CIC Department© 2003 HELP Institute project_v3 11-June-2003

  2. Why are we here? • What is a knowledge base? • What are the components necessary to build one? • Resource Knowledge-Based System (KALEX) • Summarize a work plan for planning and building a knowledge base CIC Department© 2003 HELP Institute project_v3 11-June-2003

  3. What is a Knowledge Base? • In Artificial Intelligence Terminology… « A database that contains information about human experience in a particular application and data resulting from solution of problems previously solved. » -- IBM Dictionary of Computing, 1987 CIC Department© 2003 HELP Institute project_v3 11-June-2003

  4. What is a Knowledge Base? • In Web Terminology… A database of technical information and solutions typically provided as a customer service on a corporate web site. CIC Department© 2003 HELP Institute project_v3 11-June-2003

  5. So, why build a Knowledge Base? CIC Department© 2003 HELP Institute project_v3 11-June-2003

  6. CIC before the KBS Why build a Knowledge Base? • Hard copy technical documentation. • Time wasted searching for information. • For instance… CIC Department© 2003 HELP Institute project_v3 11-June-2003

  7. Why build a Knowledge Base? • Information online is cheaper to distribute and easier to maintain. • CIC always have the most up-to-date information. • The information is searchable. • Can reduce support costs and have a positive impact on profitability… CIC Department© 2003 HELP Institute project_v3 11-June-2003

  8. Development of a KB CIC Department© 2003 HELP Institute project_v3 11-June-2003

  9. Key components of KB • Web Server • Database • HTML Code • Technical data CIC Department© 2003 HELP Institute project_v3 11-June-2003

  10. Key components of KALEX • Apache • Oracle • PHP • Server/equipment documentation CIC Department© 2003 HELP Institute project_v3 11-June-2003

  11. KALEX CIC Department© 2003 HELP Institute project_v3 11-June-2003

  12. Work Plan • Research and analyze existing Knowledge Bases. • Determine and list the components to implement. • Design and develop the contents. • Iteratively, test, revise and improve. CIC Department© 2003 HELP Institute project_v3 11-June-2003

  13. Conclusion New Skills after this project: • Experiencing the Dark Side of the Internet • Goings on behind the scenes of an Education Institution • Constructing a new module for an existing website • Implementation and troubleshooting, fine-tuning to result in a practical, efficient system for real use CIC Department© 2003 HELP Institute project_v3 11-June-2003

  14. Readings • Books • Converse T., Park J., 2000, « PHP 4 Bible » • Gerken T., 2000, « Using PHP with Oracle 9i» • Adele A.L. Lim, 2003, Star In.Tech, « Knowledge Management in Hindsight » • Websites • http://www.php.net • http://www.exzilla.net/docs/php-oci8/apache-php-oci8-01.php • http://www.guidancecom.com/kbase/kbase.htm CIC Department© 2003 HELP Institute project_v3 11-June-2003

  15. Q & A CIC Department© 2003 HELP Institute project_v3 11-June-2003

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