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Strategies of social partners to address quality of work in the services in Europe

Strategies of social partners to address quality of work in the services in Europe. WALQING Conference: “Addressing quality of work in Europe”, Sofia 19-20 of September 2012 Dr. Vassil Kirov, ISSK-BAS vassil.kirov@gmail.com. Structure.

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Strategies of social partners to address quality of work in the services in Europe

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  1. Strategies of social partners to address quality of work in the services in Europe WALQING Conference: “Addressing quality of work in Europe”, Sofia 19-20 of September 2012 Dr. Vassil Kirov, ISSK-BAS vassil.kirov@gmail.com

  2. Structure • The project WALQING and the stakeholders’ research in the low-wage sectors (cleaning, contract catering, elderly care, construction and waste) • Mapping the sectors and their development (spatial reorganisation, internatinalisation, etc.) • Representation and social partnership • Stakeholders initiatives • Conclusions and policy implications

  3. 1. WALQING research • National sectoral analyses – in 11 countries and EU level (around 130 interviews) • Case studies in progress in 11 countries – 55 Cases, more than 500 interviews (results very soon, December 2012) • Stakeholders’ seminars, held in Brussels, Barcelona and Vienna in the autumn of 2011 • National reports – see walqing Social Partnership Series (http://www.walqing.eu/index.php?id=64) • Integrated reports(http://www.walqing.eu/index.php?id=38) Waste collection on a Greek Island…

  4. Quality of work (Holman, D. 2012)

  5. 2. Mapping the sectors and their spatial reorganisation • The processes of outsourcing in the ‘anchored’ services, the role of public procurement and contract awarding; • Work on client’s site, separation of employment/control (double hierarchy, Moreno, 2011) • Generalisation of triangular relations in services (E. Martinez 2010) - cleaning, private security , Hotels, Retail trade, care… • But also multiple processes shaping the sectors and impacting quality of work – EU regulation, clients, internationalisation…

  6. 3. Representation and voice • Stakeholders in many of the examined sectors are generally less structured and less strong compared to the industry • Sectors are complex and involving multiplicity of actors… • Collective bargaining is present in some cases (not always meaningful), absent in other… School Canteen in Bulgaria

  7. Some data about coverage – example from the contract catering…

  8. An example of a complex situation - the case of the waste sector Somewhere in Bulgaria

  9. Situating the social partnership – the case of waste DK AT IT Sectoral Partnership BU Company level Partnership

  10. Stakeholders addressing quality of work… - initiatives and collective responses … • Quality of work is addressed through multitude of initiatives, however their overall efficiency is to be questioned • Collective bargaining at the sectoral level in connection with firms… • Client as a target - Impact impacting quality of work through the role of the client and the awarding… • Corporate social responsibility…

  11. But difficulties to represent some groups… • Spatial problems – e.g. in the cleaning where employees working at the client’s premises. • Language problems – e.g. it is difficult to reach some vulnerable groups e.g. immigrants/ethnic minorities because of language problems.

  12. Stakeholders’ initiatives

  13. Stakeholders’ initiatives - 2

  14. Stakeholders’ initiatives - 3

  15. Stakeholders’ initiatives - 4

  16. Stakeholders’ initiatives - 5

  17. Stakeholders’ initiatives - 6

  18. Situating the stakeholders’ initiatives – the case of waste Workplace DK AT IT Sectoral Partnership Transfers Wages Skills… BU Vulnerable Company level Partnership

  19. Contextualising stakeholders’ initiatives • Countries with stronger (in terms of resources) ‘stakeholders’ – more active… • Some of the examined initiatives have large impact on the employees, other on specific groups • Some initiatives are joint, other are launched by individual social partners…

  20. 5. Conclusions • Spatial reorganisation of ‘anchored’ services is followed by different negative consequences on quality of work • Voices in the examined sectors are weak but existing, some initiatives of social partners offer space for action and quality of work improvement. The future? Somewhere in Denmark

  21. Some challenges for stakeholders • Involvement of clients and impact of public procurement/contract awarding on the quality of work – what answers at policy level? • Voice of employees – legislation, tradition, innovation • Role of the social partners in skills development and H&S – e.g. identifying needs, preparing programmes… • CSR – how to participate in order to accompany efforts of companies to integrate particular groups? • Workplace initiatives and innovations?

  22. Thank you and watch this space: www.walqing.eu

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