Education Solutions For Adopting Oracle Applications

1. Education Solutions For Adopting Oracle Applications Name of Presenter 1 Name of Presenter 2 Insert client logo here and delete this text

2. Our Vision Securing the success of Oracle’s customers with comprehensive education solutionsthat increase the adoption and successful use of Oracle applications by an organization and its people.

3. Beside You Every Step Of The Way. . . Responsive Expert Creative • Proven applications education knowledge • Dedicated to your timeline • Built to provide just the right content, at just the right time, in just the right way Pre-Implementation Implementation Post-Implementation

4. Beside You Every Step of The Way. . . Agile Relevant Flexible • Delivered online or live, at our sites or yours • Tailored to your implementation footprint • Adapted to your budget and risk profile Pre-Implementation Implementation Post-Implementation

5. “It doesn’t really matter if you have the best system in the world, if your end users don’t know how to use it, it’s essentially useless.” - Grant Shaw, VP Operations, DA Consulting Group

6. Fundamental strategy • to drive learning • success • Enterprise Readiness • Learning Approach • User Transition • Critical content • that meets business objectives • Process Documentation • Custom Content Development • Optimal delivery • methods for integrated learning • Instructor-Led Training (ILT) • eLearning Options Building Blocks Of A Complete Education Solution

7. Definition Analysis Design Build Transition Production Oracle University Education Solutions Drive Success Oracle Applications Implementation Lifecycle Executives Managers Project Team End Users IT Applications Support

8. Agilent Technologies ERP Suite $12,000,000 Training Strategy, eLearning and ILT Content Development, ILT Delivery for Executives through End Users, Organizational Alignment, Communication, Transition Management Compressed timeline for global implementation Increased training reach to 18,000 users Smooth transition Lowered training costs with 56% eLearning > 80% satisfaction ratings for ILT and eLearning ViewSonic ERP Suite 11i Upgrade $350,000 Project Team & End User ILT Delivery Easier, faster, less expensive implementation with all users on same system with consistent training Train the trainer makes all future enhancements easier Moved ownership to employees 100% Reduced need for IT support staff from 27 to 9 people Safelite Glass GL, AP, PO, AR $110,000 Process Documentation, ILT Content Development, End User ILT Delivery Rapidly skilled entry level users Created custome training materials in minutes instead of weeks Consistent, professional, online documentation & training materials for immediate & long term training of 6,500 associates with high turnover rates Beaumont Hospitals GL, Budgeting, HR, Benefits, Supply Chain $317,000 Training Strategy, ILT Learning Coordination, Process Documentation, & End User ILT Content Development Accelerated re-engineering & user adoption for base of 10,000 employees Cut processes 300 to 90 Consistent, maintainable documentation PGCPS Financials, HR $100,000 Training Strategy, ILT Content, End User ILT Delivery Informed user population across district with 22,000 employees Increased executive advocacy in one of largest school districts in the US Improved training reach to 1,500 users Client Solutions O r a c l e U n I v e r s I t y E d u c a t I o n S o l u t I o n s

9. Define User Learning Needs and Responsive Training Plans Return Skilled, Agile Users Create Client Relevant Documentation Design Flexible User Training Content Deliver Creative, Blended Learning Custom End User Solutions Examine Your User Readiness By Oracle Experts Learning based onclientsuniquebusinessneeds…

10. Sample Education Solution Executives Executive Sponsorship ILT Workshops Project Team Learning Paths - Blended Learning Manager Leadership ILT Workshops Managers Users Standard or Custom Blended Learning IT Support Professionals Learning Paths – Blended Learning Readiness Roadmap, TNA w/Blended Learning Plan, Communication Plan & Campaign Custom Content Development

11. Why Oracle University Education Solutions? (External) • Oracle knows Oracle best • Access world-class instructors and consultants • Accelerate the learning curve • Extensive skills result in superior performance • Commitment to knowledge transfer Responsive Flexible Expert Relevant Creative Agile

12. Why Oracle University Education Solutions? (Internal) • Add significant money to your deals (RWD, Solbourne) • Flexible, creative, and easy to do business with (Alcoa) • Turn customers into references (ViewSonic) • Knowledge of the Oracle applications business (Emerson) • Contract however it works best for the customer

13. See Us Online At education.oracle.com Oracle University Education Solutions Contacts ESR/ESC: Put your contact information here: Charles.Haywood@oracle.com or call 803.318.0398

14. Oracle University Comprehensive Education Solutions Beside you every stepof the way

15. All slides past here are for use in more detailed presentations as dictated by customer needs – not designed for elevator pitch level

16. Definition Analysis Transition Production Design Build Oracle University Education Solutions Drive Success Oracle Applications Implementation Lifecycle Executive Sponsorship Communication Plans & Campaigns Manager Leadership Readiness Roadmap Learning Management Project Team TNA & Lrng Plan Project Team Education Oracle Tutor Education Instructor Delivery Skills Project Team JumpStart Oracle iLearning Education eLearning Blueprint Custom Content Development: ILT, elearning Learning Delivery: ILT, eLearning User TNA & Lrng Plan

17. Oracle University Education Solutions: Services Strategy Enterprise Readiness: Readiness Roadmap, eLearning Blueprint Learning Approach: Training Needs Analysis & Blended Learning Plan, Communication Plan, Learning Management, Instructor Delivery SkillsUser Transition: Executive Sponsorship, Manager Leadership, Project Team JumpStart, Communication Campaign Content Process Documentation: Oracle Tutor Education: Custom Or Bundled SolutionsCustom Content Development: ILTContent Development, CART eLearning Content Development Delivery Instructor-Led Training: Instructor-Led inClass (ILI), Instructor-Led Online (ILO), Custom Private EventseLearning Options: Online Library, Self-Study CD-ROM, Oracle iLearning Education: Custom or Bundled Solutions

18. Enterprise Readiness Establish Organizational Baseline • Increase project success by • Understanding current environment • Analyzing strengths & opportunities • Identifying critical success factors • Sharing best practices • Building plans for action • Defining expectations & measures Readiness Roadmap eLearning Blueprint

19. Learning Approach Craft Master Strategy • Increase project success by • Pinpointing skills gaps • Defining optimum learning methods • Establishing a measurable plan • Initiating communication networks • Ensuring learning events are ready • Arming SME’s with teaching skills Training Needs Analysis (TNA) & Blended Learning Plan Communication Plan Learning Management Instructor Delivery Skills

20. User Transition Drive Technology Forward • Increase project success by • Building executive advocacy • Leading a smooth transition • Accelerating Project Team performance • Reducing anxiety and fear Executive Sponsorship Manager Leadership Project Team JumpStart Communication Campaign

21. Process Documentation Set Business Standards • Increase project success by • Aligning business processes • Integrating best practices • Describing how and when to use the system • Providing just in time, just enough information • Defining key relationships Oracle Tutor Education: Custom or Bundled Solutions

22. Custom Content Development Accelerate Learning Materials • Increase project success by • Creating a consistent approach • Speeding development cycle time • Matching content to learning needs • Providing a maintenance process • Transferring content development skills and processes Instructor-Led Training (ILT) Content Development CART eLearning Content Development

23. Instructor-Led Training Access Proven Experts • Increase project success by • Providing comprehensive course availability • Using experienced instructors • Receiving personal guidance • Practicing in a live environment • Saving time and money with onsites Instructor-Led inClass (ILI) Instructor-Led Online (ILO) Custom Private Events

24. eLearning Options Deliver Training 24X7 • Increase project success by • Saving time and travel expenses • Increasing learning convenience • Receiving relevant hands-on practices • Ensuring consistent education • Electing custom eClasses • Delivering learning efficiently Online Library Self-Study CD-ROM Oracle iLearning Education: Custom or Bundled Solutions

25. All slides past here are for use in describing our custom blended learning content development approach to clients

26. The Solution Should Support All Phases of Learning Acquire Apply Demonstrate LearningCycle Validate Collaborate

27. Acquire Apply Demonstrate LearningCycle Validate Collaborate Delivery Choices for Acquiring New Skills Web-based courses (self-paced) Web-based courses (live) TBT ILT-classroom

28. Options for Supporting Application of Skills Practice scenarios Live system demo Practice in training instance Acquire Apply Demonstrate LearningCycle Validate Collaborate

29. Options for Supporting Collaboration Live Office Hours Chat Forum Acquire Apply Demonstrate LearningCycle Validate Collaborate

30. Options for Validating Skills Lesson level and course level assessment Post training assessment Acquire Apply Demonstrate LearningCycle Validate Collaborate

31. Options for Supporting Demonstrationof Skills Job aids Super Users On-line support Acquire Apply Demonstrate LearningCycle Validate Collaborate

32. The Appropriate Blend Requires Careful Analysis Three components to consider: • What is being delivered? • Who is it being delivered to? • How can it best be delivered?

33. A Q & Q U E S T I O N S A N S W E R S