Communicating effectively working and playing well with others
Sponsored Links
This presentation is the property of its rightful owner.
1 / 32

Communicating Effectively: Working and Playing Well with Others … PowerPoint PPT Presentation


  • 75 Views
  • Uploaded on
  • Presentation posted in: General

Communicating Effectively: Working and Playing Well with Others …. Sibyl Melin, CPIM, CIRM, CSCP. A Bit of History…. Hippocrates – 400 B.C. Galen, Roman philosopher – 600 years later Carl Jung – 1920’s William Marston – 1928 (DISC Model). DISC Model.

Download Presentation

Communicating Effectively: Working and Playing Well with Others …

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Communicating Effectively: Working and Playing Well with Others…

Sibyl Melin, CPIM, CIRM, CSCP


A Bit of History…

  • Hippocrates – 400 B.C.

  • Galen, Roman philosopher – 600 years later

  • Carl Jung – 1920’s

  • William Marston – 1928 (DISC Model)


DISC Model

  • Dominance – how people respond to problems and challenges

  • Influencing – how people make contacts with others and influence them to their point of view

  • Steadiness – how people like consistency and respond to the pace of their environment

  • Compliance – how people prefer to respond to rules and procedures set by others


Behavior Styles

Task

(DO)

Process

(ASK)

Expediency

(Tell)

People

(Do With)


Complete the Communication Behavior Style Exercise

  • Circle every word that describes you at work

  • There are no right or wrong answers

  • No one will see your selections


PUSHY STRONG-WILLEDCRITICALINDUSTRIOUS

SEVEREINDEPENDENTINDECISIVEPERSISTENT

TOUGHPRACTICALSTUFFYSERIOUS

DOMINATINGDECISIVEPICKYEXPECTING

HARSHEFFICIENTMORALISTICORDERLY

COLDGOAL-ORIENTEDALOOFTHOUGHTFUL

MANIPULATINGAMBITIOUSCONFORMINGSUPPORTIVE

EXCITIBLESTIMULATINGUNSURERESPECTFUL

UNDISCIPLINEDENTHUSIASTICINGRATIATINGWILLING

REACTINGDRAMATICDEPENDENTDEPENDABLE

EGOTISTICALFRIENDLYAWKWARDAGREEABLE

FLAKYCREATIVEWISHY-WASHYAPPROACHABLE


BehaviorStyles Exercise

CONTROLLER

ANALYST

SUPPORTER

PROMOTER


Questions – for your group

  • Biggest Likes

  • Biggest Dislikes

  • Task or People

  • Process or Expediency

  • Greatest Strengths

  • Biggest Weaknesses

  • What I Need to Learn

  • Song


CONTROLLER

  • Strong, decisive and results-oriented

  • Provide strong guidance for others

  • May appear pushy at times

  • Demanding of themselves and others

  • Highly self-critical

  • Resent those who “waste” time

  • Take charge

  • Get it done!

  • Just do it!


ANALYST

  • Tendency towards perfectionism

  • Deal with facts, data, logic details

  • May appear overly cautious and not good risk-takers

  • Decisions and information provided are usually accurate and thoughtful

  • Feelings and emotions kept inside

  • Need to be RIGHT


  • Party people

  • Love to have a good time

  • Highly creative and enthusiastic

  • Operate primarily by intuition

  • Little tolerance for those who are not expressive

  • Easily bored

  • Difficult to keep on task

  • Easily distracted

PROMOTER


  • Good at juggling multiple tasks

  • Concerned about the feelings of others

  • Less inclined to speak their mind openly

  • Can get hurt feelings or be offended easily

  • What do you need for me to do?

  • When do you want it?

  • I’ll have what you’re having

  • YOU go first…

SUPPORTER


Who are you?

  • How do you respond to pressure?

  • How do you deal with others?

  • Do you understand your own style?

  • Which style is BEST?

  • Which style is WORST?

  • What value do these tools hold?

  • Where do you want to be more successful?

  • Who do you want to deal with more effectively?

  • How can you make that happen?


Who do you have the most trouble working with?

Ever wonder why?

CONTROLLER

ANALYST

SUPPORTER

PROMOTER


Open/Reserved/Direct/Indirect

Reserved Relationships

  • Emphasis on results

  • Little concern for relationships

  • Does not share feelings

  • Seen as dominating

  • Fast-paced and decisive

  • An efficient perfectionist

  • Slow and cautious

  • Task-oriented

  • Follows directions

  • Works well alone

Direct

fast-paced

Indirect slow-paced

  • Relationships important

  • Strong feelings of personal worth

  • Fast-paced

  • Enthusiastic and persuasive

  • Not afraid of risks

  • Warm and friendly

  • Slow and easy

  • Shares feelings

  • Good listener

  • Cooperative

Open Relationships


With Controllers

DO

DON’T

  • Be specific & brief

  • Stick to business

  • Be prepared

  • Present facts clearly

  • Ask “what” questions

  • Provide Alternative solutions

  • Take issue with facts

  • Ramble or waste time

  • Be Disorganized or messy

  • Leave loopholes or be unclear

  • Ask rhetorical questions

  • Make decisions for them

  • Speculate

  • Be directive


With Analysts

DO

DON’T

  • Prepare in advance

  • Be accurate

  • Be direct

  • List pros and cons

  • Present specifics

  • Be persistent

  • Use timetables for actions

  • Provide tangible, practical evidence

  • Be disorganized or messy

  • Be casual, informal or loud

  • Rush decision-making

  • Fail to follow through

  • Waste time

  • Leave things to chance

  • Threaten or cajole

  • Use opinions as evidence

  • Be manipulative


With Promoters

DO

DON’T

  • Be fast-moving, entertaining

  • Leave time for socializing

  • Talk about their goals

  • Deal with the “big” picture

  • Ask for their opinions & ideas

  • Provide examples from people they believe are important

  • Offer incentives or rewards

  • Legislate

  • Be cold, aloof, or tight-lipped

  • Press for solutions

  • Deal with details

  • Be dogmatic

  • Talk down to them


With Supporters

DO

DON’T

  • Start with a personal comment

  • Show sincere interest in them as people

  • Listen and be responsive quickly

  • Be casual and non-threatening

  • Ask “how” questions

  • Watch for hurt feelings

  • Provide assurances

  • Rush into business

  • Stick constantly to business

  • Force them to respond

  • Be demanding

  • Debate facts & figures

  • Be abrupt

  • Be patronizing

  • Decide for them


Tension / Reaction Behavior

  • Nitpick

  • Leave

  • Prove they are “right”

  • Pull away

  • Withhold emotions

  • Explode

  • Blame

  • Dictate

  • Take over

  • Suppress emotions

  • Verbal attack

  • Talk about everything

  • Cry

  • “Dump” it & forget it

  • Overreact emotionally

  • Wait too long to act

  • Tell others

  • Avoid

  • Give in & get even

  • Worry emotionally


Strengths

Decisive

Get things done

Detail-oriented

Stick-to-it

Kind

Helpful

Trustworthy

Creative

Passionate


Weaknesses

Impatient

Self-righteous

Pushy

Public Speaking

Perfectionism

Indecisive

Can’t say, “No”

No opinion

Lack self-care

Punctuality

Procrastination

Tardy


Where in the organization?

CEO

CFO

Sales/Marketing

HR / CS


Need to Learn

  • Patience

  • Empowerment

  • Take more risks

  • Spontaneity

  • Confidence

  • Assertiveness

  • Say, “No.”

  • Time management

  • Complete things

  • Do what you say


Scenarios…

  • Traffic

  • Real Estate

  • Sales

  • Volunteer Activities

  • HOA Groups


Clues…

  • Pets

  • Ringtones

  • Work Space

  • Ordering Lunch

  • Birthday Parties in the Office


They’re Singing Our Song

Sensible, Logical

My Way

Born to be Wild

Don’t Worry,

Be Happy


Why bother to adapt?

  • Have (more) fun

  • Be (more) effective

  • Take leadership; choose where you want to be

  • YOU are NOT your behavior

  • Get more done

  • Reduce stress

  • Enhance productivity

  • Improve all aspects of your life

  • It’s NOT hard


Golden Rule…

NOT

Do unto others as you would have them…

INSTEAD, do unto others as THEY would want you to – speak their language.


Homework…

  • 3 people to understand better

  • How to be different with those people

  • Throughout the day, NOTICE how you respond, what you like, dislike


THANK YOU

Please fill out your evaluation.

Sibyl Melin, CPIM, CIRM, CSCP

[email protected]

760-505-5003


  • Login