ATMs
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ATMs. Learning Intentions Explain what an ATM is and the facilities offered Identify the stages of withdrawing cash from an ATM List the advantages and disadvantages of ATMs. What is an ATM?

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ATMs

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Atms

ATMs


Atms

Learning Intentions

Explain what an ATM is and the facilities offered

Identify the stages of withdrawing cash from an ATM

List the advantages and disadvantages of ATMs


Atms

What is an ATM?

An ATM (Automatic Teller Machines) is a cash machine or ‘hole in the wall’ which allows bank customers to withdraw cash or make an enquiry about their bank account.

Bank customers can gain access to their accounts 24 hours a day, 7 days a week.


Atms

What facilities does an ATM offer?

Customer can withdraw cash from their accounts

Order a bank statement

Order a new cheque book

View your current bank balance

Print a mini-statement of latest transactions

Change the PIN (Personal Identification Number)

It informs bank customers of any new banking services


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The stages of withdrawing cash

Bank card is inserted into ATM machine

PIN is entered by customer

If the PIN is correct the customer is offered a menu of choices from which they select Cash

Customer selects cash amount (limited amount)

Cash amount is confirmed by the customer


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The stages of withdrawing cash cont’d

The customers bank card is returned

Money is output

A receipt is printed if requested


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Advantages of an ATM

Less bank employees will be required because fewer customers will be withdrawing cash inside the bank

Customers have access 24 hours a day, 7 days a week

No need for customers to carry around large amounts of cash

A PIN is more secure than a signature on a cheque


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Disadvantages of an ATM

Not always suitable for making an enquiry, it may be more appropriate to talk to a staff member

ATMs can become ‘out of order’ quite frequently which causes frustration for customers

Not all bank cards are accepted at each ATM

A bank ATM can charge users if they are not customers of the bank


Atms

Learning Intentions

Explain what an ATM is and the facilities offered

Identify the stages of withdrawing cash from an ATM

List the advantages and disadvantages of ATMs


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