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TeamSCO Services Webinar May 7, 2003 Kerri Wallach, Services Product Manager Agenda Why SCO Services? Partner Support Services Partner Online - free online technical support Maximize solution with bundled support Make money reselling Services New Education Services for Partners Q & A

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TeamSCO Services Webinar

May 7, 2003

Kerri Wallach, Services Product Manager


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Agenda

  • Why SCO Services?

  • Partner Support Services

  • Partner Online - free online technical support

  • Maximize solution with bundled support

  • Make money reselling Services

  • New Education Services for Partners

  • Q & A


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Why Services from SCO?

  • Worldwide 24x7 Services infrastructure

  • Expert technical services for UNIX, any flavor of Linux and Volution products

  • Developer services

  • Product and education certification services

  • Labs with extensive h/w and s/w configurations

  • Close OEM & vendor relations

  • Partner discounts

  • Overall customer satisfaction


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Partner Support Services

Business Services

  • Enterprise

  • Team

  • Team Partner Assist

  • SoftTech Plus

  • SoftTech

  • Premier Incident Packs

  • Partner Single Incident - Premier Resellers, VSPs - $200; Authorized Resellers - $350


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Developer Services

Developer Services

  • Engineering Services

  • Hardware Certification Services

  • Developer 90-day e-Support

  • Developer email 5-incident pack


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Partner Online - FREE TO PARTNERS!

Priority access to SCO’s Knowledge Center

  • Easy access through Partner Lounge

  • Full access to current and retired product technical articles and patches

  • Ability to subscribe to email notification service of new technical articles and patches


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Maximize solution with bundled support

  • Linux and SCOoffice products include options for product bundled with support

  • Support is based on one installation/license

    How can Resellers benefit?

  • Reseller can list themselves as a contact on the bundled support contract for each of their customer's installations

  • Reseller can change contacts at any time, allowing the flexibility to move on to their next sale at their own discretion; Reseller can continue to be listed as support notices contact to receive support renewal notifications

  • Under both scenarios, reseller has flexibility to charge their customer for the solution (product and support)


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Services Available for Resale

  • Support Services

    • TEAM

    • SoftTech Plus/SoftTech

    • 5 - 50 incident packs

    • 1 - 5 Server support

    • Support Knowledge Center Web Access

      • Access to technical articles

      • Proactive notification service

  • Professional Services

  • Education/eLearning


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Why Resell SCO’s Services?

  • Partners make money for selling service, SCO delivers!

  • Reduced overhead costs for partner

  • SCO supports UNIX and all flavors of Linux

    • “One stop shop” for Linux and Unix support

  • Complements partner services


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Useful Resource Info

  • Access http://www.sco.com./services/ for:

    • Information on Support, Professional Services, Education and Online Services

    • Partner Online - click on Partner Online /click on “Partner Login”

      • Access Partner Discussion Forum - click on Partner Discussion Forum

  • Support contact information

    • Service program questions, suggestions, feedback - Kerri Wallach 831-427-7541 [email protected]



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Education

Education is critical to SCO’s success!

  • Educated customers buy more engineering products (such as SCO OpenServer)

  • Education product sales are in addition to engineering product sales

  • More value is built into solution and product bundles

  • Customer and account loyalty is created because of customer knowledge


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SCO Education Goals

Support SCO Products!

Make Money for SCO and TeamSCO Partners!

  • All TeamSCO partners can buy and can resell SCO education products

  • TeamSCO partners get special pricing for SCO education

  • More SCO education product options are available

    • Manuals for classroom training

    • eLearning

      Simplify Programs!

  • Authorized Education Partner (AEP) program

  • Professional certification and testing program


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System Administration

Networking Administration

Enterprise

SCO OpenLinux

Now (5 days)

Now (5 days)

Now (5 days)

SCO Linux 4

Now (5 days)

Now (5 days)

FCS June ’03(5 days)

SCO UnixWare 7.1.3

Now (3 days)

Sys. Admin. II

Networking

Now (5 days)

Now (5 days)

SCO OpenServer 5.0.7

Now (3 days)

Now (5 days)

Now (5 days)

Shell Programming

Now (3 days)

Education Products

Course Manual Availability

FCS – First Customer Ship


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Education Products

Why eLearning?

  • Addresses geographic needs

  • Addresses customer time

    constraints

  • Provides for training flexibility

  • Provides for training of just one or two at one time

    eLearning Courses

  • SCO Linux 4 (equivalent to 15 days ILT)

  • SCO UnixWare 7.1.3 (equivalent to 13 days ILT)

  • SCO OpenServer 5.0.7 (equivalent to 13 days ILT)

  • Shell Programming (equivalent to 3 days ILT)


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System Administration

Networking Administration

Enterprise

SCO Linux 4

FCSMay 2003

FCSJune 2003

FCSSept 2003

SCO UnixWare 7.1.3

TBA

Sys. Admin. II

Networking

TBA

TBA

SCO OpenServer 5.0.7

FCSJuly 2003

TBA

TBA

Shell Programming

Now

Education Products

eLearning Availability

FCS – First Customer Ship

TBA – To Be Announced


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Education Programs

AEP Program, a subset of TeamSCO

  • Considers education options

    such as instructor-led training,

    eLearning, and blended

    learning solutions

  • Is an organization or an

    individual

  • Shows instructor qualifications through current SCO and Linux certifications

  • Generates a minimum of $10K annual revenue for SCO

  • Receives unique benefits such as preferred AEP pricing, access to AEP resources, Web listing as SCO AEP


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Education Programs

Professional Certification Programs

  • Industry Standard Linux Certifications

    • LPI (Linux Professional Institute)

      • LPIC Level I

      • LPIC Level II

    • UnitedLinux

      • Certified Professional (ULCP)

      • Certified Expert (ULCE)

  • UnixWare, OpenServer, and SCO Linux

    • CSA – Certified System Administrator

    • ACE – Advanced Certified Engineer

    • Master ACE


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Education Availability and Promotions

  • To learn more about SCO education, visit http://www.SCO.com/education

  • To purchase TeamSCO education products

  • To take advantage of our current education and support promotion:

    • Go to the SCO partner lounge

      OR

    • Call 1-800-SCO-UNIX, option two



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