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Boeing – Fort Walton Beach. CC030187.01. Boeing – Fort Walton Beach. Background Arrived in Fort Walton Beach in 1994 Completed Over 50 Major Aircraft Modifications and Upgrades Since Our Arrival Repair & Test Aircraft Weapon System Components.

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Boeing – Fort Walton Beach

  • Background

  • Arrived in Fort Walton Beach in 1994

  • Completed Over 50 Major Aircraft Modifications and Upgrades Since Our Arrival

  • Repair & Test Aircraft Weapon System Components

  • Provide On-Site Maintenance and Support at Hurlburt Field

  • Deploy Personnel with AC-130U to Operational Sites

  • Satellite Office in Crestview

  • Employment Level Approaching 500

    • ~25% Female

  • Sales Exceed $170M


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Business Model

  • “The Sterling Criteria is our Business Model.”

    - Bill Grant

    January 2002


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What Is Expected of the CEO

  • Fully Participate and Support the Process

  • Set the Example – Be a Role Model

  • Communicate! Integrate! Cultivate!

  • Institutionalize the Commitment to Business Excellence as a way of life


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Why Align with Sterling?

  • Sterling Drives Approach, Deployment, Results, Alignment and Integration

  • Good Approaches that are Fully Deployed Produce Solid Business Results Over Time

  • May Stumble Across Solid Business Results from Time to Time Anyway – Hit or Miss – Is it Worth Taking that Chance?

  • Alignment and Integration Drive Efficiencies that Improve Your Organization’s Competitiveness and Provide Increased Value for Stakeholders


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Our Journey

  • In 1997 We Began Laying the Foundation and Made A Commitment to:

    • Focus on our People and Our Customers

    • Define Good Approaches and to Fully Deploy Them

    • Make Sure that Our Approaches Positioned us to Achieve Solid Business Results Each Year

    • Align Our Quality Management System with ISO9001 and, Later On, with AS9100

  • In 2002, We Took it a Step Further and Made a Commitment to:

    • Align with The Sterling Model

    • Apply for the Governor’s Sterling Award

    • Pursue Excellence in All that We Do


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What Did We Experience?

  • For 2003…

    • Orders Came in at 200% Above Plan

    • Sales Exceeded Plan by 30%

    • Double-Digit Earnings were Realized

    • Increased Our Employment Level by 37%

    • Employee Satisfaction Levels Exceeded Premier Company Levels

    • Customer Satisfaction Levels Remained Strong

    • We were Selected as a Recipient of the Governor’s Sterling Award

    • Our Part of the Boeing Defense Business – Aerospace Support – was Selected as a Recipient of the 2003 Malcolm Baldrige National Quality Award


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What Comes Next for Us?

  • Improved Processes, Customer Relationships, Employee Satisfaction Levels, Etc have Positioned Us for…

    • Signing a Sole Source Aircraft Modification Contract with the US Government - Valued at up to $1 Billion

    • Long Term Sustainment of our Customer’s Next Generation Tilt-Rotor Aircraft

    • Increased Business with other Boeing Business Units

    • Capturing the Next Phase of our Current Mod Contract - to be Awarded in 2008 – Valued at well over $1 Billion

    • Running a Healthy, Profitable Business that will Benefit our Stakeholders Long-Term


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Recommendations

  • Adopt the Sterling Criteria as Your Business Model

  • Fully Support Deployment – Without Your FULL Support this will not Work

  • Get “In the Game” – If You are Committed, Begin the Process Immediately

  • If You Think There is a “Glimmer of Hope” that you Could Win the GSA – Apply for It –

    • This “Pumps Up” Your Team

    • Conveys Your Level of Commitment

    • Adds a Whole New Level of Accountability and…

    • The Sterling Process Works – You will Benefit from it more than I can Express to You


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Recommendations

  • If You are not Ready for the GSA or Cannot Afford It, Start with one of the Other Alternatives – Navigator or Challenge – But Just Get Started

  • As a Leader, Share Your Vision and Determination

  • Florida Offers a Unique Opportunity through the Sterling Process

    • It is YOUR Loss if You Fail to Take Advantage of this Golden Opportunity

STERLING IS A PROVEN MODEL

EMBRACE IT & APPLY IT!!!


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