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Aerospace Support Our Leadership System - PowerPoint PPT Presentation

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Boeing – Fort Walton Beach. CC030187.01. Boeing – Fort Walton Beach. Background Arrived in Fort Walton Beach in 1994 Completed Over 50 Major Aircraft Modifications and Upgrades Since Our Arrival Repair & Test Aircraft Weapon System Components.

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boeing fort walton beach
Boeing – Fort Walton Beach
  • Background
  • Arrived in Fort Walton Beach in 1994
  • Completed Over 50 Major Aircraft Modifications and Upgrades Since Our Arrival
  • Repair & Test Aircraft Weapon System Components
  • Provide On-Site Maintenance and Support at Hurlburt Field
  • Deploy Personnel with AC-130U to Operational Sites
  • Satellite Office in Crestview
  • Employment Level Approaching 500
    • ~25% Female
  • Sales Exceed $170M
business model
Business Model
  • “The Sterling Criteria is our Business Model.”

- Bill Grant

January 2002

what is expected of the ceo
What Is Expected of the CEO
  • Fully Participate and Support the Process
  • Set the Example – Be a Role Model
  • Communicate! Integrate! Cultivate!
  • Institutionalize the Commitment to Business Excellence as a way of life
why align with sterling
Why Align with Sterling?
  • Sterling Drives Approach, Deployment, Results, Alignment and Integration
  • Good Approaches that are Fully Deployed Produce Solid Business Results Over Time
  • May Stumble Across Solid Business Results from Time to Time Anyway – Hit or Miss – Is it Worth Taking that Chance?
  • Alignment and Integration Drive Efficiencies that Improve Your Organization’s Competitiveness and Provide Increased Value for Stakeholders
our journey
Our Journey
  • In 1997 We Began Laying the Foundation and Made A Commitment to:
    • Focus on our People and Our Customers
    • Define Good Approaches and to Fully Deploy Them
    • Make Sure that Our Approaches Positioned us to Achieve Solid Business Results Each Year
    • Align Our Quality Management System with ISO9001 and, Later On, with AS9100
  • In 2002, We Took it a Step Further and Made a Commitment to:
    • Align with The Sterling Model
    • Apply for the Governor’s Sterling Award
    • Pursue Excellence in All that We Do
what did we experience
What Did We Experience?
  • For 2003…
    • Orders Came in at 200% Above Plan
    • Sales Exceeded Plan by 30%
    • Double-Digit Earnings were Realized
    • Increased Our Employment Level by 37%
    • Employee Satisfaction Levels Exceeded Premier Company Levels
    • Customer Satisfaction Levels Remained Strong
    • We were Selected as a Recipient of the Governor’s Sterling Award
    • Our Part of the Boeing Defense Business – Aerospace Support – was Selected as a Recipient of the 2003 Malcolm Baldrige National Quality Award
what comes next for us
What Comes Next for Us?
  • Improved Processes, Customer Relationships, Employee Satisfaction Levels, Etc have Positioned Us for…
    • Signing a Sole Source Aircraft Modification Contract with the US Government - Valued at up to $1 Billion
    • Long Term Sustainment of our Customer’s Next Generation Tilt-Rotor Aircraft
    • Increased Business with other Boeing Business Units
    • Capturing the Next Phase of our Current Mod Contract - to be Awarded in 2008 – Valued at well over $1 Billion
    • Running a Healthy, Profitable Business that will Benefit our Stakeholders Long-Term
  • Adopt the Sterling Criteria as Your Business Model
  • Fully Support Deployment – Without Your FULL Support this will not Work
  • Get “In the Game” – If You are Committed, Begin the Process Immediately
  • If You Think There is a “Glimmer of Hope” that you Could Win the GSA – Apply for It –
    • This “Pumps Up” Your Team
    • Conveys Your Level of Commitment
    • Adds a Whole New Level of Accountability and…
    • The Sterling Process Works – You will Benefit from it more than I can Express to You
  • If You are not Ready for the GSA or Cannot Afford It, Start with one of the Other Alternatives – Navigator or Challenge – But Just Get Started
  • As a Leader, Share Your Vision and Determination
  • Florida Offers a Unique Opportunity through the Sterling Process
    • It is YOUR Loss if You Fail to Take Advantage of this Golden Opportunity