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UI Integrity / Improper Payments Joint Federal/State Task Force

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UI Integrity / Improper Payments Joint Federal/State Task Force. State Presentation: Washington Draft Plan. October 14, 2011. Areas of National Focus:. Benefit Year Earnings (BYE): 2008 – 2011 Root Causes : BYE - 12% of total overpayments Claimant Causes:

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Presentation Transcript
slide1

UI Integrity / Improper PaymentsJoint Federal/State Task Force

State Presentation:

Washington Draft Plan

October 14,2011

areas of national focus
Areas of National Focus:
  • Benefit Year Earnings (BYE): 2008 – 2011

Root Causes : BYE - 12% of total overpayments

    • Claimant Causes:
      • Unreported Earnings 68%, Incorrect Earnings 23%
      • Fraud
      • Confusion on reporting requirements
      • Estimating past wages without documentation
    • Agency and Employer
      • All other causes 9%
areas of national focus1
Areas of National Focus:
  • Benefit Year Earnings (BYE):

Planned action(s) to address:

    • Expand State Directory of New Hires to include date of new hire and rehire if separation of more than 60 days
    • Communications Outreach

Principal milestones:

    • Pass required legislation by March 2012
    • Complete required computer modification by June 2012
    • Execute employer education strategy by June 2012

3

areas of national focus2
Areas of National Focus:
  • Separations (SEPs): 2008 – 2011

Root Causes Identified: 8% of total overpayments

Very complicated state law – all parties bear some responsibility, especially for voluntary quit issues

    • Claimant solely responsible 39% of the time
    • Agency and claimant share 23% responsibility
    • All three parties responsible in 12% of cases
    • Common factors include:
      • Complexity of adjudications
      • Duration of conditional payments as claims adjudicated
      • Untimely, incomplete responses to info requests

4

areas of national focus3
Areas of National Focus:
  • Separations:
    • Planned action items:
      • User testing of exiting employer sep information
      • Employer education and outreach to help employers actively manage claims and prevent fraud
      • Possible reprioritization of conditional pays in work queues
      • Explore non-SIDES technology enhancements
    • Principal milestones:
      • Review work queue priorities before winter peak 2011
      • Complete user testing and launch web campaign by March 2012
      • Design timely response campaign by March 2012
      • Launch campaign by June 2012
      • Computer feasibility TBD
        • (resource challenges)

5

areas of national focus4
Areas of National Focus:
  • Work Search Issues: 2008 - 2011

Root Causes Identified: 65% of total overpayments

    • Agency Causes
      • State law very stringent
      • High standard for documentation
      • No warning for “first failure”
      • Insufficient time for claimants to respond to in-person interview requirements
    • Claimant Causes
      • Inattention to requests for information
      • Confusion about requirements
      • Misunderstanding serious consequences of failing job search requirements

6

areas of national focus5
Areas of National Focus:
  • Work Search Issues :
    • Planned Action: Comprehensive Review and Overhaul of Job Search Review Program
      • Policy, data, operations, claimant messaging and outreach, and technology requirements reviews
      • Formal recommendations presented to senior agency leadership
      • Implementation as major project with project management and dedicated staffing
    • Principal milestones:
      • Agency project lead already identified
      • High level planning underway
      • Incremental changes as possible with full implementation by December 2012

7

state specific issues
State-Specific Issues
  • Data Integrity
    • Root causes
      • Data validation failures on ETA 227
        • Lack of consistent IT support due to competing priorities
        • Instability of aging GUIDE system
      • Possible inconsistent scoring by BAM reviewers
        • High supervisory and staff turnover
        • Lack of formal training systems
        • Few incentives for BAM staff to remain long-term
    • Planned action(s) to address issue
      • Trouble-shoot data validation issues
      • Audit BAM methodology
      • Review BAM staffing model
    • Principle milestones
      • Compete all data integrity tasks by December 2011
everybody owns integrity
Everybody Owns Integrity
  • Strategies to Support Owning UI Integrity and Overall Integrity Communications:
    • No distinction among groups about the importance of integrity, only about which message to send
      • Pulling demographic information on overpayments by claimant, industry, occupation for targeting purposes
      • Awaiting DOL research results on what messages work among different target audiences
      • Trying to identify non-traditional ways to communicate:
        • (We know what doesn’t work, but not what does…)
      • Putting together a bare-bones budget that will actually move the needle
summary and q a
Summary and Q&A

“Integrity: Own It!”

  • Questions?
  • State Contact for follow-up:

Jill Will: [email protected]

Phone: 360-902-9658

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