Today, most of the businesses are run over the phone. Similarly, when it comes to clearing the debts, there is a need to talk to the clients and be in touch with them, which includes telephonic conversations. However, to make the process a success, one should know the art of talking to clients on the phone. So, go through this ppt to know what is required and what not.
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5 Telephone Debt Collection Tips that Work
Treat each customer as if they are your only
Every client has his own situations, so its important to ensure that
you consider every situation individually. Review the payments
they have made so far and be sure about the additional time that
you will take to pay. The only decision at this time shall be to take
collect the money and make the deals.
Ask for a small payment with a promise to pay
A sincere customer will not deny paying a small amount.
Generally, 15% of the outstanding balance is asked for to extend
Don’t harass, the customer
Make sure you stay polite with the customer. If you turn harsh with
them or behave rudely, they may ignore your calls. And, if in case
they block the caller ID option, things get even more difficult.
Leave a Clear Message
Though, you have followed all the collecting regulations, its
important to leave a clear message regarding the call.
Best Tactic for collecting
Creating a promotion for collecting is one of the best tactics. It
works with both, the business and the consumers. Create a
promotion for collection. The customers always feel good when
they get something as a reward. You can offer dinner vouchers or
free movie tickets. It will help you maintain the relations with your