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How does MidwayUSA sustain Results with Baldrige?. Larry Potterfield Founder and CEO. How does MidwayUSA sustain Results with Baldrige?. America needs Baldrige.com. How does MidwayUSA sustain Results with Baldrige?.

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How does MidwayUSA sustain Results

with Baldrige?

Larry Potterfield

Founder and CEO



How does midwayusa sustain results with baldrige1
How does MidwayUSA sustain Results with Baldrige?

  • Ten of the most-Important Topics to achieve/maintain Baldrige-Level Results

    • Vision

    • Values

    • Culture Statement

    • Organizational Governance

    • Employee Satisfaction

    • Operational Goals

    • Long-term Goals

    • Strategic Planning

    • ISO 9000

    • Microsoft Outlook


Vision
Vision

  • “To be the best-run, most-respected business in America for the benefit of our Customers.”


Values
Values

  • Values are the non-negotiable family principles that guide us.

Honesty

Respect for others

Accountability

Integrity

Teamwork

Stewardship

Positive attitude

Loyalty

Humility

  • We choose Employees who share our Values


Culture statement
Culture Statement

  • Culture helps define who we are – how we treat each other, how we serve our Stakeholders, and how we run the business.



Culture statement2
Culture Statement

  • Culture helps define who we are – how we treat each other, how we serve our Stakeholders, and how we run the business.

  • We choose Employees who align with our Culture


Organizational governance
Organizational Governance

  • Governance refers to the management and controls within our organization that help ensure the protection of stakeholder interests.



Employee satisfaction
Employee Satisfaction

  • Our #2 Operational Goal

    • Semi-annual surveys, tailored to Employee Key Requirements

    • Focus Groups led by Company President

    • Focus Groups focus on process or policy change recommendations to improve satisfaction on lowest-scoring items.

    • Benchmark against other Baldrige recipients



Operational goals results
Operational Goals/Results

Goal / Actual

  • Customer Satisfaction – 93% / 93%

  • Employee Satisfaction – 86% / 88%

  • Vendor Satisfaction – 92% / 92.3%

  • Shareholder Satisfaction – 100% / 96.2%



Strategic planning
Strategic Planning

  • The Heart and Soul of Continuous Improvement



International organization for standardization1
International Organization for Standardization

  • ISO 9001 certified in 2008

  • ISO 9001 re-certified in 2011


Microsoft outlook
Microsoft Outlook

  • One of the Wonders of the Modern World

  • One week of SLT Planning Calendar


How does midwayusa sustain results with baldrige2
How does MidwayUSA sustain Results with Baldrige?

  • Ten of the Most-Important Topics to achieve/maintain Baldrige-Level Results

    • Vision

    • Values

    • Culture Statement

    • Organizational Governance

    • Employee Satisfaction

    • Organizational Goals

    • Long-term Goals

    • Strategic Planning

    • ISO 9001

    • Microsoft Outlook


How does MidwayUSA sustain Results

with Baldrige?

Larry Potterfield

Founder and CEO


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