How does MidwayUSA sustain Results
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How does MidwayUSA sustain Results with Baldrige?. Larry Potterfield Founder and CEO. How does MidwayUSA sustain Results with Baldrige?. America needs Baldrige.com. How does MidwayUSA sustain Results with Baldrige?.

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Larry Potterfield Founder and CEO

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Larry potterfield founder and ceo

How does MidwayUSA sustain Results

with Baldrige?

Larry Potterfield

Founder and CEO


How does midwayusa sustain results with baldrige

How does MidwayUSA sustain Results with Baldrige?

  • America needs Baldrige.com


How does midwayusa sustain results with baldrige1

How does MidwayUSA sustain Results with Baldrige?

  • Ten of the most-Important Topics to achieve/maintain Baldrige-Level Results

    • Vision

    • Values

    • Culture Statement

    • Organizational Governance

    • Employee Satisfaction

    • Operational Goals

    • Long-term Goals

    • Strategic Planning

    • ISO 9000

    • Microsoft Outlook


Vision

Vision

  • “To be the best-run, most-respected business in America for the benefit of our Customers.”


Values

Values

  • Values are the non-negotiable family principles that guide us.

Honesty

Respect for others

Accountability

Integrity

Teamwork

Stewardship

Positive attitude

Loyalty

Humility

  • We choose Employees who share our Values


Culture statement

Culture Statement

  • Culture helps define who we are – how we treat each other, how we serve our Stakeholders, and how we run the business.


Culture statement1

Culture Statement


Culture statement2

Culture Statement

  • Culture helps define who we are – how we treat each other, how we serve our Stakeholders, and how we run the business.

  • We choose Employees who align with our Culture


Organizational governance

Organizational Governance

  • Governance refers to the management and controls within our organization that help ensure the protection of stakeholder interests.


Organizational governance1

Organizational Governance


Employee satisfaction

Employee Satisfaction

  • Our #2 Operational Goal

    • Semi-annual surveys, tailored to Employee Key Requirements

    • Focus Groups led by Company President

    • Focus Groups focus on process or policy change recommendations to improve satisfaction on lowest-scoring items.

    • Benchmark against other Baldrige recipients


Employee satisfaction results

Employee Satisfaction Results


Operational goals results

Operational Goals/Results

Goal / Actual

  • Customer Satisfaction – 93% / 93%

  • Employee Satisfaction – 86% / 88%

  • Vendor Satisfaction – 92% / 92.3%

  • Shareholder Satisfaction – 100% / 96.2%


Long term goals

Long-Term Goals


Strategic planning

Strategic Planning

  • The Heart and Soul of Continuous Improvement


International organization for standardization

International Organization for Standardization

ISO 9000


International organization for standardization1

International Organization for Standardization

  • ISO 9001 certified in 2008

  • ISO 9001 re-certified in 2011


Microsoft outlook

Microsoft Outlook

  • One of the Wonders of the Modern World

  • One week of SLT Planning Calendar


How does midwayusa sustain results with baldrige2

How does MidwayUSA sustain Results with Baldrige?

  • Ten of the Most-Important Topics to achieve/maintain Baldrige-Level Results

    • Vision

    • Values

    • Culture Statement

    • Organizational Governance

    • Employee Satisfaction

    • Organizational Goals

    • Long-term Goals

    • Strategic Planning

    • ISO 9001

    • Microsoft Outlook


Larry potterfield founder and ceo

How does MidwayUSA sustain Results

with Baldrige?

Larry Potterfield

Founder and CEO


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