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Listening Effectively. Natalie Bryant, Director Practice Development. How many of your waking hours are spent communicating with others? 70% - 80 %. Ways to Communicate: Reading Writing Speaking Listening. Listening is the most frequently used c ommunication s kill – 45%

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Listening Effectively

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Listening Effectively

Natalie Bryant, Director

Practice Development


How many of your waking hours are spent communicating with others? 70% - 80%


Ways to Communicate:ReadingWritingSpeakingListening


  • Listening is the most frequently used communication skill – 45%

  • 60% of worker errors due to poor listening

  • Can only listen EFFECTIVELY to one stimuli at a time

Listening


  • Terminology

  • Why We Listen

  • Obstacles to Listening

  • How to Improve Listening

  • Payoffs of Good Listening

Overview


Terminology

  • Hearing - the physical reception of sound waves to the eardrum.

  • Listening - the interpretation of what the ears perceive

    • Hearing/Interpretation

    • Evaluation/Response


Which is……….

Active

Intermittent

Learned

Continuous

Natural

Passive


Why do YOU Listen???


Pleasure

Information

Understanding

Evaluation

Why Listen?


Discussion

Signs of Poor Listening


  • Environmental Noise

  • Semantic Noise

  • Physiological Noise

  • Psychological Noise

Activity

What keeps us from Listening?

How can we improve?


  • Take care of YOURSELF! Sleep/Eat/Exercise properly

  • Establish buddy system – take breaks!

  • Leave, change, or block out environmental noise

  • Focus on verbal, vocal & nonverbal codes of the speaker

  • Keep eye contact

  • Take notes to stay engaged

Improving Listening


  • Leave problems at home

  • Remain open minded – curious not defensive – avoid mentally arguing

  • Allow the speaker to finish before commenting/asking questions

  • Listen to all of the message before making a judgment call

  • Avoid egocentrism – be a life long learner. You can never know EVERYTHING!

Improving Listening


  • Catch emotional and factual content

  • Avoid too much, too fast, during short period of time – PRIORITIZE

  • Avoid being apathetic – find a reason to care

  • Work SMARTER, not HARDER!

  • Stop Talking

  • Repeat what the speaker says to you – “What I’m hearing is …..?”

Improving Listening


  • Vital to Clinics

    • Listening effectively to patients, employees, coworkers, and supervisors

    • Improves quality of work/Increases productivity/Decreases mistakes

    • Saves Time/Increases Revenue/Builds better relationships

Importance of Listening


  • The most basic of all human needs is the need to understand and be understood.

  • The best way to understand people is to listen to them.

  • Effective listeners remember that words have no meaning - people have meaning.

Important to Relationships


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Things that make you go

HUMMMMMMMMMM

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