Listening effectively
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Listening Effectively. Natalie Bryant, Director Practice Development. How many of your waking hours are spent communicating with others? 70% - 80 %. Ways to Communicate: Reading Writing Speaking Listening. Listening is the most frequently used c ommunication s kill – 45%

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Listening Effectively

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Listening effectively

Listening Effectively

Natalie Bryant, Director

Practice Development


How many of your waking hours are spent communicating with others 70 80

How many of your waking hours are spent communicating with others? 70% - 80%


Ways to communicate reading writing speaking listening

Ways to Communicate:ReadingWritingSpeakingListening


Listening

  • Listening is the most frequently used communication skill – 45%

  • 60% of worker errors due to poor listening

  • Can only listen EFFECTIVELY to one stimuli at a time

Listening


Overview

  • Terminology

  • Why We Listen

  • Obstacles to Listening

  • How to Improve Listening

  • Payoffs of Good Listening

Overview


Terminology

Terminology

  • Hearing - the physical reception of sound waves to the eardrum.

  • Listening - the interpretation of what the ears perceive

    • Hearing/Interpretation

    • Evaluation/Response


Which is

Which is……….

Active

Intermittent

Learned

Continuous

Natural

Passive


Why do you listen

Why do YOU Listen???


Why listen

Pleasure

Information

Understanding

Evaluation

Why Listen?


Signs of poor listening

Discussion

Signs of Poor Listening


What keeps us from listening

  • Environmental Noise

  • Semantic Noise

  • Physiological Noise

  • Psychological Noise

Activity

What keeps us from Listening?

How can we improve?


Improving listening

  • Take care of YOURSELF! Sleep/Eat/Exercise properly

  • Establish buddy system – take breaks!

  • Leave, change, or block out environmental noise

  • Focus on verbal, vocal & nonverbal codes of the speaker

  • Keep eye contact

  • Take notes to stay engaged

Improving Listening


Improving listening1

  • Leave problems at home

  • Remain open minded – curious not defensive – avoid mentally arguing

  • Allow the speaker to finish before commenting/asking questions

  • Listen to all of the message before making a judgment call

  • Avoid egocentrism – be a life long learner. You can never know EVERYTHING!

Improving Listening


Improving listening2

  • Catch emotional and factual content

  • Avoid too much, too fast, during short period of time – PRIORITIZE

  • Avoid being apathetic – find a reason to care

  • Work SMARTER, not HARDER!

  • Stop Talking

  • Repeat what the speaker says to you – “What I’m hearing is …..?”

Improving Listening


Importance of listening

  • Vital to Clinics

    • Listening effectively to patients, employees, coworkers, and supervisors

    • Improves quality of work/Increases productivity/Decreases mistakes

    • Saves Time/Increases Revenue/Builds better relationships

Importance of Listening


Important to relationships

  • The most basic of all human needs is the need to understand and be understood.

  • The best way to understand people is to listen to them.

  • Effective listeners remember that words have no meaning - people have meaning.

Important to Relationships


Listening effectively

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Things that make you go

HUMMMMMMMMMM

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