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Engaging Staff in Setting Goals and Expectations

Engaging Staff in Setting Goals and Expectations. http://www.youtube.com/watch?v=4ZlfReH8znM. Session Objectives. Clarify the supervisor’s role in engaging staff to set goals and expectations.

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Engaging Staff in Setting Goals and Expectations

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  1. Engaging Staff in Setting Goals and Expectations http://www.youtube.com/watch?v=4ZlfReH8znM

  2. Session Objectives • Clarify the supervisor’s role in engaging staff to set goals and expectations. • Identify specific actions necessary to help staff create their prioritized list of goals/ expectations. • Examine tips and tactics to engage the reluctant. Your Job? Create connection and commitment to goals!

  3. "Would you tell me, please, which way I ought to go from here?" asked Alice. "That depends a good deal on where you want to get to," said the Cat. "I don't much care where--"said Alice. "Then it doesn't matter which way you go," said the Cat.

  4. Role of the Supervisor Should you specify employees’ goals or should you solicit them??? Prefigured Routine Configured Responses Routine Work Non-Routine Work Compliant Actor Committed Agent

  5. Vision, Mission and Goal Alignment University Goals and Values Goal 2 Goal 1 Goal 3 Goal 4 Goal 5 OPAC Goals OPAC Goals Measures Division Goals Goal Goal Goal Goal Goal Goal Goal Departmental Goals Goal Goal Goal Goal Goal Goal Goal Goal Goal Goal Goal Goal Goal Individual Goals & Development Plan Dev Pl Dev Pl Goal Goal Goal Goal Goal

  6. Sources of Goals • Employee’s contribution • New project, problem, process • Routine/maintenance activities

  7. Cascaded Goals Supervisor’s Responsibility! UNIVERSITY Enhance Manager-Employee Relationships DIVISION Provide means for employees to provide feedback to supervisor. DEPT/WORK UNIT Pilot one hourly area with Upward Feedback tool and roll out to campus by April 30, 2012. INDIVIDUAL Coordinate/Implement/evaluate hourly pilot by 12/31/12, and implement campus-wide by 4/30/2012.

  8. STEPS to Setting Goals • Communicate Division/Department Goals to Team

  9. Dealing with Resistance • Listen First! Sell Later! • Purpose • Get the right things done. • Documentation to support decisions. • Justification for merit recommendations. • Clarify expectations and establish priorities. • Importance • For fair evaluation of performance • Development of job skills and/or future career skills (i.e., keep up or fall behind) =A written statement that clearly describes tasks or actions with measurable results.

  10. And in summary. . . • Help make the connection to the University goals. • Communicate division, department and your (work unit) goals. • Prioritize what needs to get done in their area. • Projects, contributions to work unit/dept goals • Performance standards for their routine tasks (to maintain or improve) • Help them finalize SMART goals by reviewing, offering refinements, and clarifying specific outcomes.

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