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2003-2004 Survey of Organizational Excellence Results & Action Plan. The Survey of Organizational Excellence. Overall Agency Survey Response Rate: 61% Best Since 1998!. The Survey of Organizational Excellence.

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2003 2004 survey of organizational excellence results action plan

2003-2004 Survey of Organizational ExcellenceResults & Action Plan

The Survey of Organizational Excellence


Overall Agency Survey Response Rate: 61%

Best Since 1998!

The Survey of Organizational Excellence


  • Employees were asked to respond to survey items which provide specific feedback.

  • Related survey items are grouped into constructs.

  • Results are summarized into five major dimensions.

The Survey of Organizational Excellence


Survey Item Scoring

Positive Perception

Strongly Agree: 500 points

Agree: 400 points

Feel Neutral: 300 points

Disagree: 200 points

Negative Perception

Strongly Disagree: 100 pts

Don’t Know/NA: 0 points

The Survey of Organizational Excellence


Average of 400 or greater: Suggests area of strength in the organization

Average greater than 300: Area perceived more positively than negatively

Average less than 300: Area perceived more negatively

The Survey of Organizational Excellence


  • Dimensional Analysis

  • All TFS averages greater than 300 but lower than state averages

  • Two dimensions scored lower than 2002

The Survey of Organizational Excellence


Areas of Relative Strength

(Constructs)

The Survey of Organizational Excellence


Relative Areas of Concern

(Constructs)

Same areas of Concern as 2002

Negative Perception

Positive Perception

The Survey of Organizational Excellence


WHAT IS THE AGENCY DOING IN RESPONSE TO YOUR FEEDBACK?

The Survey of Organizational Excellence


Action plan
Action Plan

  • Formation of Employee Advisory Council

  • Publication of agency newsletter—beginning August 2004

  • Formation of agency Communications Council

  • Internal communications workshop for agency leaders

  • Development of career ladders throughout agency

  • Salary equity studies

The Survey of Organizational Excellence


The Survey of Organizational Excellence


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