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AZNet II – Arizona Network. STEERING COMMITTEE July 16, 2012. AZNet II – Arizona Network . Agenda Opening Remarks – Gary Hensley Introductions – Gary Hensley & Hank Adams Transition Update – Gary Hensley/Jennette Wilkins on Billing

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aznet ii arizona network

AZNet II – Arizona Network

STEERING COMMITTEE

July 16, 2012

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AZNet II – Arizona Network

Agenda

Opening Remarks – Gary Hensley

Introductions – Gary Hensley & Hank Adams

Transition Update – Gary Hensley/Jennette Wilkins on Billing

Moratorium Update – Pam Dreyer

LAN Switch Management & Refresh - Gary Hensley

Network Seat Billing – Suzan Tasvibi-Tanha

On-Boarding Process – Ed Yeargain

AZNet II Voice & Network Implementation – Hank Adams

Solar Winds – Demonstration – Justin Buker

Remedy – Demonstration – Brian Bayne

Closing Remarks

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AZNet II – Arizona Network

Transition Update

CenturyLink will transition as the sole provider as of August 1, 2012

Transition activities include:

Administrative

Operational

Billing

Open MACs and Projects

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AZNet II – Arizona Network

Billing

Final AZNet COP Billing

Will be included on the Telesoft August invoice, available around 8/16

Please open a Remedy TEM ticket immediately for any disputes

Plan to identify resolution to existing Seat, Per Occurrence and MAC disputes involving Black Box by 7/31

First AZNet II Billing

Will be included on the Telesoft September invoice, available around 9/18

Existing Seats will be mapped to new Voice Seat types. Each applicable Voice Seat will also include a Network Seat

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AZNet II – Arizona Network

Moratorium Update

New Project Guidelines:  Effective 7/1/12 – New Remedy tickets for Projects will be held until the transition to the new AZNet II contract on 8/1/12.

New RFI Guidelines:  Effective 7/1/12 – New Remedy tickets for Request for Information that involve AZNet services and equipment will be held until the transition to the new AZNet II contract on 8/1/12. 

New MAC Guidelines:  Effective 7/23/12 – New Remedy tickets for Moves, Adds and Changes will be held until the transition to the new AZNet II contract on 8/1/12.

NOTE:  Effective 7/1/12 – MACs involving equipment purchases will be reviewed to ensure equipment can be received and installed by 7/31/12.

Existing Projects in Process – all existing Projects must be completed by 7/31/12.

Hard stop on all request with the exception of repairs is 7/23/2012

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AZNet II – Arizona Network

LAN Switch Management

The Telecommunications Executive Governance Committee (TEGC) met on July 10, 2012 to discuss and vote on a couple of key issues related to the AZNet II contract. 

LAN Refresh Only vs. LAN Refresh & Management

TEGC  members reviewed and discussed the advantages and disadvantages for both options. 

TEGC voted unanimously for LAN Management and Refresh

2. Network Seat Billing- Details provided later in the presentation

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AZNet II – Arizona Network

Network Seat Billing

As required by AZNet II contract,  a method had to be adapted  and approved by TEGC to count the Network Seats.

A subcommittee was established to work on this task,  the following 4 categories were identified as potential options and recommendations presented.

Options:

# of Active Ports on the LAN switches

# of employees

# of Personal Computers in use by each agency

# of voice seats currently billed

Option 4 was identified to be used for the first 90 days after transition. The subcommittee was task to due further financial analysis on Option 2 and present to TEGC within the first 90 days of the contract, for further discussion or consideration. 

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AZNet II – Arizona Network

Active Ports on the LAN Switches

Approach: 

Obtain a current inventory of all state LAN switches, with active ports counts

Deduct from the active port count the out of scope device connections: Servers,  printers, alarms, card readers, HVAC monitoring devices

Challenge:

Due to a large number of out of scope device connecting to the LAN Switches, it will be very difficult to validate and maintain an accurate count

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AZNet II – Arizona Network

Number of Employees

Approach:

Deducted from the count

employees on 2nd and 3rd shift

employees with primary duties not requiring connection to the IT Network, I.e. Highway Landscape maintenance, Field Inspectors & others

Other Class of FTE\'s  as identified by the subcommittee

Agency to validate the list, included PON/SubPon information

Challenge:

Agency validation

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AZNet II – Arizona Network

Personal Computers in Use by Each Agency

Approach:

Obtain a  count of Personal computers by agency

Agency to compile a list, included PON/SubPon information

Challenge:

No central repository for all Personal Computer inventory

Agency inventories reflect devices in spare inventory,  in deployment phase,  in surplus phase

Manual procedure has to be developed and implement by the contractor and  agencies to validate and maintain an accurate count

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AZNet II – Arizona Network

Voice Seats Currently Billed – Interim (first 90 Days)

Approach:

Obtain current inventory from the TEM Provider

Only count the Analog, digital/IP seats( ACD included)

Create a duplicate for each item and label as Network Seat

Use the current PON/SUBPON identified by the agencies

Challenge:

Validation of the acceptable seats, which is being performed by EIC

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AZNet II – Arizona Network

Security Privacy and Risk (SPR) Onboard Process

EIC will notify SPR of AZNet II candidates after they successfully pass the CenturyLink background check

Background check and required security training courses will be initiated simultaneously by SPR

SPR will administer security training

SPR will initiate the State background check

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AZNet II – Arizona Network

Security Training Workflow

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AZNet II – Arizona Network

SPR Security Training Process

EIC notifies SPR of potential candidate

SPR creates account in ERMA to assign a EIN

Candidate will be required to complete training and pass exam (70%)

Security and Privacy Awareness Training (SPR1000 1.0)

System and Network Admin (SPR2000 1.0)

HIPAA Privacy and Security Awareness Training (SPR3120)

Stop UNAX In Its Tracks

Safeguarding Federal Tax Information

Any additional training an agency may require

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AZNet II – Arizona Network

Candidates are required to show proof of completion by emailing exam certificate to SPR

SPR will keep updated spreadsheet of candidates, completed training and email/phone contact information

SPR will notify EIC when courses have been successfully completed

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AZNet II – Arizona Network

SPR Background Check Process

Prospective candidates must pass CenturyLink background check before being sent to EIC. EIC will then notify SPR of candidates

SPR (working with HR) initiates fingerprinting/background check with Capital Police (or local police if candidate is remote)

Local candidates will have fingerprinting done by Capital Police

Remote candidates will receive an authorization form and fingerprint card via FedEx from SPR and have it completed by local authorities. The signed form and fingerprint card will be mailed by to SPR when completed

ADOA, DPS and Gaming receive results of candidate background check

If candidate receives approval the on-boarding process continues with EIC (submit security request)

If candidate is denied due to background finding they will not be approved for access

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AZNet II – Arizona Network

CenturyLink Presentation

AZNet II Voice & Network Implementation – Hank Adams

Solar Winds – Demonstration – Justin Buker

Remedy – Demonstration – Brian Bayne

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