Department of Finance, Free and Hanseatic City of Hamburg, Administrative Department of E-Government, December 2006 - PowerPoint PPT Presentation

Slide1 l.jpg
Download
1 / 10

  • 198 Views
  • Uploaded on
  • Presentation posted in: General

E-Government in Hamburg. Department of Finance, Free and Hanseatic City of Hamburg, Administrative Department of E-Government, December 2006. E-Government in Hamburg. Department of Finance Administrative Department of E-Government. State Secretary Dr. Detlef Gottschalck 5 staff members

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.

Download Presentation

Department of Finance, Free and Hanseatic City of Hamburg, Administrative Department of E-Government, December 2006

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Slide1 l.jpg

E-Government in Hamburg

Department of Finance, Free and Hanseatic Cityof Hamburg,

Administrative Department of E-Government, December 2006

E-Government in Hamburg


Department of finance administrative department of e government l.jpg

Department of Finance Administrative Department of E-Government

  • State Secretary Dr. Detlef Gottschalck

  • 5 staff members

    „The link between organization and technology”

    Hamburg:

  • 1.7 million citizen

  • 755 square kilometer

  • Hamburg Administration (City and State):

  • Organization of:

    • 12 Departments

    • 7 local departments

    • 70,000 employees


The city and state of hamburg l.jpg

The City and State of Hamburg

  • IT-Organization

    • City-wide management by Department of Finances

    • ’CIO‘ and IT experts in every department

    • service provider ‘Dataport’ (joint venture between the IT-Services of the States: Schleswig-Holstein, Mecklenburg-Western Pomerania, Free and Hanseatic City of Bremen and Free and Hanseatic City of Hamburg)

  • IT-Infrastructure

    • 33.000 users of mostly standardised PCs (ESARI – a unique configured PC for all employees)

    • City-wide infrastructure: Data Centre with IBM-Mainframe, Unix- and Windows Hosting + LAN + Local Services

    • 150 million € annual IT budget (50 million € investment, 50 million € personnel, 50 million € operations)


The beginning of e government in hamburg l.jpg

The beginning of E-Government in Hamburg

  • Start in 1999

  • Yearly update of E-Government master plan (first 2002)

  • Multi-channel strategy (online, telephone, facsimile, mail, face to face…)

  • Main goals

    • To put the customer in the center

    • To provide easier, quicker and cost efficient services

    • Win-win situation for both government and customer (G2C/G2B/G2E/G2G)

    • Business Process optimization

    • E-Government as a location factor

    • Support of the strategy goals of the Senate (government program, mission statement „Metropole Hamburg – growing city“)

    • E-Democracy


Main focus of the administrative department of e government l.jpg

Main Focus of theAdministrative Department of E-Government

  • Coordination and implementation of the E-Government strategy in all Departments

  • E-Government-Controlling

  • Link between the government program: E-Government and modernisation of the administration

  • Main focus for E-Government services: Economy and Business

  • Cross-State Cooperation:

    • E-Government in the Metropolitan area Hamburg

    • Cooperation with Schleswig-Holstein and other States

    • Deutschland-Online (Strategy of the Federal Government in Germany), MEDIA@Komm-Transfer: Transferring good practice


Vision l.jpg

Vision

  • Seemless integration of all processes within the administration - without using paper and apart from all jurisdiction

  • Mobile Services

  • One face to the customer and „ownership“ of the process

  • Processes run parallel (not one after another) – supported by workflow-systems (standard processes)

  • The processes are transparent, so the customer has an overview about the progress


E government and modernization of the administration l.jpg

E-Government and modernization of the administration

  • Optimation of all multi channel

  • Standardized application and licensing procedures

  • Effective Controlling

  • Don't electrify old organizational procedures


A successful strategy l.jpg

A successful strategy.

  • More than 300 E-Government projects

  • Further development of the E-Government-Infrastruktur: E-Government-Platform

    • Geoserver

    • GovernmentDirectory

    • CallCenter

  • HamburgGateway:

    • Only one access point to all services

    • Chip-card not required

    • Complete transactions of online services

      • Customers can use dialog services or information services

      • Answers will be offered digital


E government with the economy l.jpg

E-Government with the Economy

  • Identification of the needs of the Economy and Business

  • Identification of the benefits

  • Identification of the key-business – traffic and logistic

  • International and national best-practice

  • Closing the gap between supply and demand

  • Definition of standards

  • Cooperation with the Chamber of commerce in Hamburg


Any questions l.jpg

Any questions?

  • Online services of Hamburg: www.service.hamburg.de

  • E-Government-Strategy of Hamburg: www.e-government.hamburg.de

  • Free and Hanseatic City of Hamburg,

  • Department of Finance,

  • Gänsemarkt 36, D-20354 Hamburg

  • Tel. 040/ 428 23 22 79

  • mailto: hanss-christian.lange@fb.hamburg.de


  • Login