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Department of Finance, Free and Hanseatic City of Hamburg, Administrative Department of E-Government, December 2006 PowerPoint PPT Presentation


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E-Government in Hamburg. Department of Finance, Free and Hanseatic City of Hamburg, Administrative Department of E-Government, December 2006. E-Government in Hamburg. Department of Finance Administrative Department of E-Government. State Secretary Dr. Detlef Gottschalck 5 staff members

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Department of Finance, Free and Hanseatic City of Hamburg, Administrative Department of E-Government, December 2006

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E-Government in Hamburg

Department of Finance, Free and Hanseatic Cityof Hamburg,

Administrative Department of E-Government, December 2006

E-Government in Hamburg


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Department of Finance Administrative Department of E-Government

  • State Secretary Dr. Detlef Gottschalck

  • 5 staff members

    „The link between organization and technology”

    Hamburg:

  • 1.7 million citizen

  • 755 square kilometer

  • Hamburg Administration (City and State):

  • Organization of:

    • 12 Departments

    • 7 local departments

    • 70,000 employees


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The City and State of Hamburg

  • IT-Organization

    • City-wide management by Department of Finances

    • ’CIO‘ and IT experts in every department

    • service provider ‘Dataport’ (joint venture between the IT-Services of the States: Schleswig-Holstein, Mecklenburg-Western Pomerania, Free and Hanseatic City of Bremen and Free and Hanseatic City of Hamburg)

  • IT-Infrastructure

    • 33.000 users of mostly standardised PCs (ESARI – a unique configured PC for all employees)

    • City-wide infrastructure: Data Centre with IBM-Mainframe, Unix- and Windows Hosting + LAN + Local Services

    • 150 million € annual IT budget (50 million € investment, 50 million € personnel, 50 million € operations)


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The beginning of E-Government in Hamburg

  • Start in 1999

  • Yearly update of E-Government master plan (first 2002)

  • Multi-channel strategy (online, telephone, facsimile, mail, face to face…)

  • Main goals

    • To put the customer in the center

    • To provide easier, quicker and cost efficient services

    • Win-win situation for both government and customer (G2C/G2B/G2E/G2G)

    • Business Process optimization

    • E-Government as a location factor

    • Support of the strategy goals of the Senate (government program, mission statement „Metropole Hamburg – growing city“)

    • E-Democracy


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Main Focus of theAdministrative Department of E-Government

  • Coordination and implementation of the E-Government strategy in all Departments

  • E-Government-Controlling

  • Link between the government program: E-Government and modernisation of the administration

  • Main focus for E-Government services: Economy and Business

  • Cross-State Cooperation:

    • E-Government in the Metropolitan area Hamburg

    • Cooperation with Schleswig-Holstein and other States

    • Deutschland-Online (Strategy of the Federal Government in Germany), [email protected]: Transferring good practice


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Vision

  • Seemless integration of all processes within the administration - without using paper and apart from all jurisdiction

  • Mobile Services

  • One face to the customer and „ownership“ of the process

  • Processes run parallel (not one after another) – supported by workflow-systems (standard processes)

  • The processes are transparent, so the customer has an overview about the progress


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E-Government and modernization of the administration

  • Optimation of all multi channel

  • Standardized application and licensing procedures

  • Effective Controlling

  • Don't electrify old organizational procedures


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A successful strategy.

  • More than 300 E-Government projects

  • Further development of the E-Government-Infrastruktur: E-Government-Platform

    • Geoserver

    • GovernmentDirectory

    • CallCenter

  • HamburgGateway:

    • Only one access point to all services

    • Chip-card not required

    • Complete transactions of online services

      • Customers can use dialog services or information services

      • Answers will be offered digital


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E-Government with the Economy

  • Identification of the needs of the Economy and Business

  • Identification of the benefits

  • Identification of the key-business – traffic and logistic

  • International and national best-practice

  • Closing the gap between supply and demand

  • Definition of standards

  • Cooperation with the Chamber of commerce in Hamburg


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Any questions?

  • Online services of Hamburg: www.service.hamburg.de

  • E-Government-Strategy of Hamburg: www.e-government.hamburg.de

  • Free and Hanseatic City of Hamburg,

  • Department of Finance,

  • Gänsemarkt 36, D-20354 Hamburg

  • Tel. 040/ 428 23 22 79

  • mailto: [email protected]


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