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Spam and E-Mail. Spam. Spam is unwanted e-mail usually meant to sell something to the recipient. If a business or organization with which you are affiliated (bank, museum, etc.) sends you information, it is not technically spam, although you may not wish to receive it.

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Presentation Transcript
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Spam
  • Spam is unwanted e-mail usually meant to sell something to the recipient.
  • If a business or organization with which you are affiliated (bank, museum, etc.) sends you information, it is not technically spam, although you may not wish to receive it.
  • Name is possibly inspired by the old Monty Python sketch.
spam lies
Spam Lies
  • It might state that you asked to be on the mailing list.
  • It might state that it will remove you from its mailing list if you ask.
  • It might make claims about an amazing product or deal.
  • LIES LIES LIES!!!
avoiding spam
Avoiding Spam

• Set up a separate e-mail account (like on yahoo) to receive any e-mail that could lead to spam and more spam.

• Provide this account for subscriptions, warranty cards, or other commercial requests.

• You should be able to give your real e-mail address out to friends, schools, government.

• Uncheck boxes that ask if you are willing to be sent e-mail that reflects “your interests”, etc..

filters if you re getting spam
Filters (if you’re getting spam)
  • Most e-mail programs have a filtering system. Very general: varying degree of sensitivity.
  • Can sometimes tell e-mail to block certain domains.
  • Many third party programs exist. Computer magazines review them.
dealing with spam e mails
Dealing With Spam E-Mails
  • Never use the link that states to “click here to be removed from mailing list.” It’s a scam to confirm your e-mail.
  • If an established company (your bank) sends you a message, can use the “click here to be removed” option.
  • Don’t click on the link to learn more (although sometimes it’s hard to resist.)
your web pages and spam
Your Web Pages and Spam

• Never put a web address on a web page.

• Use a graphic to hide the text that appears.

• Rework the HTML:

“@” is the “@” (at-sign), and that “.” is the ".”

So, [email protected] would be

jsarachan@sjfc.edu

discussion groups and spam
Discussion Groups and Spam
  • When posting on Usenet:
  • Give a fake e-mail
  • Give your spam e-mail (yahoo)
  • Add an obvious phrase:

[email protected]

is e mail always appropriate
Is E-Mail Always Appropriate?
  • Ask if e-mail the best way to communicate? (sensitive material, slower to write)
  • Don’t e-mail to avoid contact.
  • Don’t e-mail when you’re angry.
  • Resist humor and tongue-in-cheek comments if they can be misunderstood.
  • There will be a record.
  • Don’t send spam.
writing e mail carefully
Writing E-Mail Carefully
  • Be concise
  • Proofread the e-mail (spell check)
  • Save the e-mail frequently (draft)
  • Check e-mail address
  • Create a clear subject (add “Action”, “FYI”, or “Urgent”)
  • Avoid capital letters
  • Announce attachments
replying to e mail
Replying to E-Mail
  • Scan all message to see if situation has changed
  • Don’t return all of sender’s message (cut and paste)
  • Revise subject line if subject changes
formatting e mail
Formatting E-Mail
  • Use design in longer messages (bullets, headings)
  • Date and address provided by program
  • Include salutation (“Dear Jane:” or “Jane”)
  • Double space between paragraphs
  • Make any important questions into a paragraph.
  • Don’t hit return after each line
  • Avoid all capitals or all lowercase
  • Include your name and/or signature at end. Closing optional (“Sincerely”, “All the best”.)
writing e mails
Writing E-Mails
  • Introduction, Body, Conclusion
  • Active voice
  • Make listed items parallel
  • List steps:
  • “To find a web site, turn on the computer, open Internet Explorer, and then type the URL of the website.”
e mails that inform
E-Mails that Inform
  • What the e-mail is about
  • Why a policy or event is occurring
  • What are the procedures for the policy or event
e mails that request
E-Mails that Request
  • Requests should be respectful and courteous
  • Directions should be written clearly
  • Precise deadlines should be provided
e mails that respond
E-Mails that Respond
  • Concisely summarize the response and date of request
  • Provide information
  • Summarize information
e mails that sell
E-Mails that Sell
  • Send targeted e-mails
  • Offer something special for recipient
  • Make it easy to receive offer
  • Keep message short and conversational
  • Focus on “you”
  • Develop only one or two points
  • Allow for removal from mailing list
  • Make it easy to respond
net acronyms
Net Acronyms
  • BFN: Bye for now
  • BTW: By the way
  • GR8: Great
  • IMO: In my humble opinion
  • LOL: Laughing out loud
  • POV: Point of view
  • ROTFL: Rolling on the floor laughing
  • TIA: Thanks in advance
  • Page 223-224
emoticons
Emoticons
  • :-) or :) Smiling
  • :-( or :( Frowning
  • :-o Shock
  • ;-) or ;) Winking
  • Page 226
email etiquette
Email Etiquette
  • http://www.emailreplies.com
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