John Chen Chairman, CEO, and President

1. John ChenChairman, CEO, and President

2. Opposing Forces Client/Server Explorer COM Distributed C Clusters Mainframe Netscape CORBA Centralized Java MPP two choices

3. Dynamic and Complex Environment Today’s Environment Complex Organization Simple Stable Dynamic Environment

4. Fortune 2000 Environment • 52 applications • Multiple DBMS systems • Heterogeneous hardware and networking • Globally operating in six countries • 5000 employees Source: MetaGroup

5. Fundamentals To Win • Foundation is fundamental • ROI is achieved through adaptability and integration

6. “Always Available” Enterprise Self-Service 1.0B Self-Service CRM, B2B Analytic and B2B Applications 2.4B CARG 80% Enterprise Portals 2.3B CARG 57% Personalization and Services Integration Enterprise Web Sites 305M CARG 107% Foundation 705M CARG 100% Departmental Web Sites Source: IDC IT Spending Y2000 Essential Building Blocks "Today, the e-Business Platform has become the foundation for a complete Internet infrastructure that will adapt to handle applications as services to the platform" Steve Garone, IDC

7. Two Opposing Choices to Reduce Complexity • Make everything work together • Make everything the same

8. SyBuild: Sample Fortune 2000 Company

9. ROI Value Points • Respond to change quickly • Reduced latency • Leveraged ERP investments • Reach all your touch points of the enterprise • Increased collaborative interaction • Liquidity

10. Solution 1: Make Everything Work Together

11. Advantages Advantages • Re-use existing applications that work • Use of best-of-breed applications • Reduce latency • Lower overall cost • Faster to deploy Cost Model Includes (6) adapters at 100K each. Adapter Software $600,000 EAI software $250,000 EAI Hardware costs $75,000 • Disadvantages • Need to challenge • people to learn to be • more aware Professional Services $4.250M 5x cost of software 1st year maintenance $127,500 15% of software Training $150,000 Assume 10 classes $5,452,500 Source: MetaGroup

12. Use of Standards and Integration • EAI open frameworks • Adapters to applications • Adapters to messaging infrastructure • Use emerging standards • XML, J2EE, Web Services • Graphical process modeling and generation • Reusable components

13. Extensible Open Platform

14. www www www Solution 2: Make Everything the Same Customer Service Planning & Forecasting Suite of applications from single vendor Marketing Manufacturing Order Processing Integrated through the use of a single database Documentation

15. e-Business Suite Software ERM software license $2M Application configuration cost Prof and staff services, configuration training $2.650M Server, desktop hardware, server utility software Infrastructure Implementation Costs $2M $997 15% 1st year maintenance $8,717,500 Source: MetaGroup Advantages/Disadvantages Advantages • Simplified management • Simplified buying • Easier upgrade cycles • Risks • No best of breed • Higher costs • Political tensions • Hard to adapt • Still need to integrate Cost Model Disadvantages

16. Speed==Profit • Speed (soft costs) • Delivery of services to the customer • Option1: shorter time to deploy as well • Re-use of existing applications • Do not have to re-train all your employees • No re-organization around new applications • Cost versus speed • Speed drives: • Customer attraction, customer retention and customer satisfaction

17. Summary • Only ONE choice: • Everything works better when everything works together • Use all the attributes of the World Wide Web • Embrace standards and complexity • Re-use your existing assets both systems and people • Use an extensible open foundation