accountability of health and social services staff
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Accountability of health and social services staff. Health/social services staff are accountable when they: develop trust in user consultants - this emerges over time through consistent, caring and committed relationships

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Presentation Transcript
accountability of health and social services staff
Accountability of health and social services staff
  • Health/social services staff are accountable when they:
    • develop trust in user consultants - this emerges over time through consistent, caring and committed relationships
    • are willing to acknowledge mistakes or the bad effects of their behaviour or decisions
    • take action to rectify mistakes and prevent them recurring
    • are genuinely listening to users
    • respect users and see them as knowledgeable

1A

accountability of health and social services staff2
Accountability of health and social services staff
  • Health/social services staff are accountable when they:
    • are positive in their responses to users, even if they have a different perspective
    • believe users have abilities
    • respect different opinions
    • do not impose their opinion but are honest about it
    • develop mutual understanding with user consultants
    • step out of ‘expert status’ and pay attention to the ideas and concerns of users

1B

responsibilities of user consultants
Responsibilities of user consultants
  • User consultants are taking responsibility when they:
    • are reliable
    • respect confidentiality
    • carry out the specified job role
    • are accountable to other users and carers
    • are accountable to your link person in the service
    • are committed to the service

1C

responsibilities of user consultants4
Responsibilities of user consultants
  • User consultants are taking responsibility when they:
    • undertake training as requested
    • ask for support when you need it
    • give notice before you leave the service
    • value and support other team members
    • carry out work you have agreed to do responsibly and ethically

1D

focusing on user consultant accountability
Focusing on user consultant accountability
  • You often need to be accountable to more than one person or group:
    • you will be accountable to someone in the organisation who is coordinating the user involvement activity
    • it is always useful to find out who is the senior person above them
    • sometimes you may want to talk to him/her

1E

focusing on user consultant accountability6
Focusing on user consultant accountability
  • You are also accountable to other users, carers and the public
  • You may be directly representing a users’ or carers’ group
  • You need to work out what communication you will have with other users, carers or groups
  • This helps you gain the perspectives of a wide range of people and give them feedback on what happens

1F

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