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Strategies for Your Office to Improve System Usability

Strategies for Your Office to Improve System Usability. Becky Hall University of Minnesota May 22, 2014. Overview. GoldPASS – University of Minnesota’s CSO system Usability – What is it? Why do it? Minnesota’s usability project Progress Outcomes Next steps. GoldPASS.

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Strategies for Your Office to Improve System Usability

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  1. Strategies for Your Office to Improve System Usability Becky Hall University of Minnesota May 22, 2014

  2. Overview • GoldPASS – University of Minnesota’s CSO system • Usability – What is it? Why do it? • Minnesota’s usability project • Progress • Outcomes • Next steps

  3. GoldPASS • Enterprise deployment of CSO’s interfase system • University of Minnesota-wide • Universal employer and jobs database • OCR, co-op / internship module, mentor module • Resume approval process

  4. GoldPASS - scope 2013-14 year • Jobs - 21,122 postings • Students – 36,427 active & complete • Employer database – 22,394 organizations • Events – 271 • OCR schedules - 482 • Internships managed - 610

  5. What is “usability”? … push or pull? “Possible to use” does not equal intuitive Usability can be defined as target users being able to accomplish their own goals without outside help

  6. Usability is not… Accessibility evaluation System testing, bug testing A measure of the participant’s abilities A critique on designer’s talents or abilities

  7. Why do a usability evaluation? To avoid this! Enable self-service functionality Reduce need for a help desk Increase customer satisfaction Make objective design decisions

  8. Minnesota’s Usability Project Why usability prior to site review with CSO? Complexity of GoldPASS OIT’s Usability lab Pain points for our two main constituent users • Students – job search and search results • Employers – OCR sign-up, job posting confusion… … led to significant (and unnecessary) time spent by system administrators and counselors

  9. Usability Team • Career Services • 2 leads • 3 counselors • 5 employer relations • Analyst from usability services (OIT) and staff support • CSO Support

  10. Usability Project Plan • Goal setting • Participant task identification (scenarios) • Identify debriefing questions for participants • Issues analysis • Work plan

  11. Usability Project Timeline October 2013 Project green-lighted February – March 2014 Issues analysis & assignment delegation Mid-December 2013 Usability evaluations & debrief (3 days) June – July 2014 Assignment completion & prioritization November 2013 Project kick-off / planning January 2014 Lead-team wrap-up & debrief review March – May 2014 Group consultation & assignment completion August – September 2014 Site review & Evaluation

  12. Progress Issues analysis – Green light & red light issues Green light Halfway through “green-light” issues. Red light Internal practice or policy? CSO? How to prioritize? Regular staff check-ins, and additional delegation of tasks to keep process moving forward.

  13. Outcomes • Better collaborations with staff across units • Review and upgrading of training resources • Forced to revisit previous policy and practice decisions for current fit

  14. Next Steps • Site review process with CSO • Terminology review – possibly through Usability Services • Continue to work with CSO on requested updates / changes • Identify a process to evaluate with staff frequency of help-related calls / inquiries

  15. Thank you for attending! If you have any additional questions, please contact the Support Team or your CRM. What’s next? The next session will begin at 11am

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